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“Not good customer service”

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Rocky Ridge Country Lodge
Reviewed October 31, 2007

This is also called the Mountain View Inn. On a web site there were two mountain view inns in Alberta. We thought we were booking the one in Canmore, it turns out this one is in waterton but it wasn't clear on their website. I had asked the person that took my reservation to send me an email confirmation and this was never done.

Had I received the confirmation I asked for, I would have noticed the problem with their being two Mountain View Inns so close to each other. I requested I be given my money back for that nights stay as I had to also pay for the night in canmore and I should have been sent the confirmation which I never received. The lady at reception was not at all helpful and not nice to deal with. I do not recommend staying here.

  • Stayed: August 2007, traveled with family
    • Value
    • Check in / front desk
    • Service
    • Business service (e.g., internet access)
Thank wilcoxs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountainViewCanuk, Manager at Rocky Ridge Country Lodge, responded to this reviewResponded February 26, 2009

As of March/2008 Rocky Ridge has been under new management. Our goal is to go the extra mile when it comes to customer service. We look forward to making your stay a memorable one.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (107)
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101 - 107 of 107 reviews

Reviewed June 25, 2007

Very nice place. Very nice people.

We got there at 10.35PM, and the owner was still waiting for us to get there. The price is very cheap, $70 CDN for the night, with a huge breakfast included in the morning.

We had a shared bathroom, but never had any problem waiting in line! There were 3 rooms side-by-side upstairs, and we were in the middle one. The walls were very thin, though, and we could hear noise around 6 AM that woke me up. Nothing to worry about, and with earplugs, I could easily make it to 8 AM without any problem as people were careful enough not to make too much noise.

Room was small, with no fridge, no microwave, but everything, from hot tub to pool tables were downstairs and everybody could use them anytime.

The place was very easy to find, to my surprise, since we got there in the darkness and didn't know at all where we were, but signs on the road (Highway 5) clearly indicated the location of this magnificient B&B.

The best part of it, though, was the huge breakfast: We had pancakes with plenty of fresh strawberries, maple syrup, grape syrup (Miam!), scrambled eggs, bacon, fresh fruits salad, etc... A Very complete breakfast!

If you look for a cheap place near Waterton Park, it's the place to go. It's well worth the $70 CDN.

  • Stayed: June 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
3  Thank Steff68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2015
Google Translation

Room Tip: Cabin in de tuin heeft 3 aparte slaapkamers, erg prettig met een gezin.
  • Stayed: July 2015, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Gaiaengezin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2014
Google Translation

  • Stayed: June 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Entspanndreisende
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2013
Google Translation

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ClaudiaLF_1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2012
Google Translation

  • Stayed: July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sveee D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2009
Google Translation

  • Stayed: June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Stephanie_Tobias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rocky Ridge Country Lodge

Address: 523 2nd Street North | Box 103, Mountain View, Alberta T0K 1N0, Canada
Location: Canada > Alberta > Mountain View
Amenities:
Children Activities (Kid / Family Friendly)
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Mountain View
Price Range: $73 - $209 (Based on Average Rates for a Standard Room)
Number of rooms: 7
Official Description (provided by the hotel):
Rustic country Bed and Breakfast, located just 20 minutes East of Waterton Lakes National Park. Perfect for families, couples getaways, family reunions and business retreats. ... more   less 
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Also Known As:
Rocky Ridge Country Lodge Mountain View, Canada - Alberta

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