I was very excited to stay in this hotel and spend my honeymoon. We are staying only one night before we head off to Boracay. I called from overseas and sent email to hotel a couple of times to inform them of my intention to stay there for honeymoon. As we reached the hotel, we were given a room with twin beds (two separate beds!) i expressed my disappointment but front desk staff could not move us to any other room because they are fully booked leaving us with no choice but to take the twin beds. I wonder what happened to the calls and emails that i have sent.
The staff greets guest everytime which is really nice but the wrong roomtype given had already ruined the stay. I dont think we have received proper apologies for the inconvenience but was just told that they are booked out. Too bad as i was really excited to enjoy this hotel.
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