where do i start.
On checking in we got giving the keys for the appartment but that was it,been on lots of haven holidays and always get giving a timetable and information on how to plan your week,eventually we found an A board (just 1) for the whole complex with what was going on during our stay,considering its easter weekend the activitys where rubbish and very poorly organised, not even an easter egg hunt which i have always had anywhere else i have gone.only after getting home did we realise that all bookings with children during the easter weekend will recieve free easter eggs, which of cause they didnt get.
The picture of the appartments from the website is totally misleading, the actuall appartment is a tiny little dirty discusting dump, halv the size of what you can expect from the picture.
the quilt was covered in stains,there was no hot water for the shower yet the hot water in the kitchen tap was scolding, Booked for 2 adults and 3 kids but had no option for a 2 bedroom appartment so were all crammed in a bedsit. Would never of believed it was a club appartment if we hadn't gone to reception to complain only to be told we were in one of the top appartments there is.
The swimming pool was a apsolute dump,i have never seen changing rooms so dirty,there was nowhere to put your clothes without getting them soaking wet while trying to get changed,oh and mind your step when entering the changing rooms as very easy to stand on all the dirty nappies everywhere,dont rely on the lifeguards to do there job as kids where just running wild climbing up the grotty slide while people where coming down,
The fun factory which is the main entertainment hall for your kids at night time was a dirty dump as well, stained fabric everywhere, kids entertainment starts at halv 8 which is way to late for young children, but worst of all the type of clientell going to this site, all loud and hardly kid friendly and 18 year old lads in big groups, the bingo caller actually walked out because full grown men where drunk and loud and wouldnt shut up, walking back to our bedsit Easter Sunday night we had the great pleasure of our 3 young children having to walk past about 20 drunk lads butt naked. Just about topped it off really to have your 5 year old daughter asking why there was naked men outside our appartment!
They need to decide if they are a family holiday place or a party central place as really cant work as both.
I will never use Pontins ever again and they should not be allowed to advertise as "The UK's Number 1 Holiday Entertainment Destination"
The place needs burning down and starting again from scratch!
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- Also Known As:
- Pontins Brean Sands Holiday Park Hotel Burnham-On-Sea
- Pontins Brean Sands Holiday Park Burnham-On-Sea, Somerset