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“Wonderful family holiday”

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Leading Family Hotel & Resort Alpenrose
Ranked #2 of 12 Hotels in Lermoos
Certificate of Excellence
Opfikon, Switzerland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful family holiday”
Reviewed March 28, 2013

We were in the hotel at the end of February 2013, for 5 days.
The whole family (2 adults and 3 Kids: 8,6,5) enjoyed the stay and the organized activities: it was difficult to leave!
We have experienced a well-organized and clean Hotel.
The service was always kind and helpful.

  • Stayed February 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MiM72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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412 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
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English first
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 14, 2013

We visited this hotel for a long weekend and found it to be fantastic. Our family comprises a 2 1/2 year old and a 6 month old baby. The facilities available at the hotel were fantastic and made packing and travelling so much easier than normal as the hotel provide prams, buggys, steriliser... etc.

The kids club was fantastic and allowed my husband and I to go snowboarding together, treats! The ski area is quite small, but sufficient while the kids are small and we need to stay close. We loved that the main lift is just across the road from the hotel, so it's really easy to come back for the all inclusive lunch.

The pool area is clean and lovely and our toddler really enjoyed the pirate kids pool, which is well thought out including games for the little ones (our daughter loved pressing buttons on the animals that set off the water jets) and slides for both the smaller and older kids.

The sauna and wellness areas were also great and bigger and better than most other places I have been with this kind of area (cenerparcs uk for example).

Back to the kids club... both our kids went to the baby club and enjoyed it there. The baby loved his time with them and our little girl tended to enjoy it more when there were more kids her age around. The facilities are nice and clean with a wide range of toys and staff friendly. As it was a family holiday though we only tended to put the kids in for a morning play and their lunchtime nap. The older club (mini club) put on a skiing lesson which our daughter attended, this was fantastic. The staff were friendly and paitent even when the kids were a little overwhelmed. Activities included skiing, dancing with someone in a penguin costume, snacks and a big rubber ring carousel affair (if you can picture that!). They also have a soft play outside the kids club which our daughter loved. In the summer the playground would be good too. All the arranged activities were for children over 3, but our daughter loves craft and will sit still for an hour and a half to do an activity. It would have been nice if some of the activities were 2 plus or 2 1/2 plus. It felt a little like 2 -3 year olds were forgotten as babies, but though they need a little extra help, they are little girls and boys by that age and our daughter would have loved to be included in some of the activities with the bigger kids. Next year will be fine though and our second will be able to join in a little younger with help from his big sister.

Food wise:
In the restaurant we were given our own table on arrival, which was set up with the high chairs, bibs and maxi cosi (for when the baby was too tired for the high chair) we needed. It was great to know our table was always there and that we wouldn't have to find high chairs for every meal... really great! So often there is a shortage of children's seats.
The children's menu had enough choice and though not spectacularly healthy (in a health food way) the food was varied, contained vegetables each day and always had a pasta option. Deserts were fairly limited in the evening, but we found fruit for our daughter on the cheese buffet. All kids plates, cups and bowls are available, which is good. The kids were given desert forks and tea spoons for cutlery though, which was a real shame. The desert forks are blunt so our daughter had real problems stabbing harder food. It would be so simple to have picked up the cutlery at ikea (for a few euros) when the plates etc were bought and would have made meal times much easier for her.
Baby food - the hotel offer a Hipp menu (which I personally don't like) and fresh food cooked by the kitchen. Our baby eats home-made food at home so we tried to use the kitchen's food, but had to give this up after a couple of days as it was really hit and miss and late when available. Part of the problem was that baby food could only be ordered in the previous time that the kitchen was open, so lunch had to be ordered at breakfast etc. If the earlier open time was missed, then no food could be offered. On arriving at the hotel we knew exactly what times and foods were needed for each day. It would have been much better if this could have been ordered at the beginning of the stay. I would have been happy for the food to have been made fresh and frozen for him, again easing the process. As it was we struggled ordering and had our next days 5pm food forgotten, so swapped to Hipp. This was an issue as our baby didn't really eat it, so we battled with a hungry baby a little.
Grown-up food - We stayed Thursday to Sunday and found the a la carte food exceptional on the Thursday and Friday night. Saturday and Sunday was wasn't quite as good, but still delicious and better than we would expect from an all inclusive hotel. I think guests usually travel Saturday - Saturday, so it seams the food gets better as the week goes on. Lunches were good tasty food and just what you would expect in the mountains. We really enjoyed it and found it a refreshing change to have good food in a hotel while the kids are in bed (there's no shopping around when the kids need to go down in the room at 7pm). Service was always excellent.

The hotel in general is really well designed for kids with a fish tank and a fish pond, a bird cage, rocking toys and lots of play space. Our daughter loved the whole place being really excited just pottering (and sometimes running) around the hotel.

We will certainly be returning, it was a fantastic hotel and made for a lovely family holiday.

  • Stayed March 2013, traveled with family
    • Value
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Helpful?
2 Thank Beck1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baden-Baden, Germany
1 review
Reviewed February 11, 2013

Very clean and friendly hotel. It is very warm though so do not bring too warm clothes! It is relaxing to have all inclusive when you travel with kids that never eat when they are suppose to. Here they always find somthing that they like. The only thing we would change is there should be milk to drink in the restaurant as an alternative to softdrinks....we are already making plans to go back in the summertime!

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charlotta L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cairo
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 31, 2012

Had a great time, kids had loads of fun. Great place for families with small children. Very friendly staff, great accomodations and excellent food. would definitly do it again.
Pros: Skiing, hotel, proximity to Munich.
Cons: very small town, not much to do outside the hotel.

Room Tip: Rooms overlooking the slopes were great.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
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Helpful?
1 Thank omar n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Greece
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 14, 2012 via mobile

Have stayed tree times already and bak for fourth in a week. Expensive but you get what you pay for. Excellent food, facilities, child minding, pool, spa, near to lifts (100m), ski rental in the hotel... About 2 hours drive from Munich airport

By march each year my 7 year old twins are asking when they can go back to the "snow hotel"

Highly recommended

Stayed January 2012, traveled with family
Helpful?
Thank mathiourose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mannheim, Germany
Level Contributor
10 reviews
3 hotel reviews
Reviewed November 12, 2012

Pros: The hotel was clean, the staff was very friendly and accommodating. They thought of almost everything when it comes to families. The best food I have had at an all inclusive hotel! Lots of activities indoors and outdoors for the kids.

Cons: Dinner is from 6:30-8:30pm. The plated 4-course meal was fantastic but we would have liked to have the option of an adult buffet for dinner as well for evenings when we wanted a quick meal since dinner time is right when our daughter goes to bed in the evening. Also, lunch didn't start until 12pm and for our family it would have been good if lunch was available starting at 11am. I am sure that the hotel would have helped accomodate us if we asked.

Room Tip: We felt more comfortable in the rooms Marienburg in the same building as the restaurant, bar, and po...
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jfenner01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 15, 2012

We stayed here a few years ago but are thinking of going back as it was PERFECT. I looked it up on here out of curiosity and was surprised to find it have an occasional poor rating.
Lermoos it a lovely villiage with good ski facilities and an excellent ski school. The hotel has such a wide range of activities for children and adults and even it's very own ski slope for little ones, theatre, pirate land, jungle gym and even mini race cars in the underground level. We found the staff spoke and understood English well. The maid service was impeccable, as were the rooms. Comfy , memory foam beds. The food was lovely and we especially enjoyed our afternoon hot chocolate after a day on the slopes. The day care facilities were great and the ladies that worked with the children were very enthusiastic. We had not planned to use the day care, but our children (Aged 2 and 6 at the time) wanted to go in the evenings for a wee while! They were the only English speaking children there, but seemed to manage fine to communicate with the other kids.
The hotel had a tour when we first arrived which I would recommend as it is a big place, an this helped us immediately know where (roughly) to go to find activities
As a ski holiday, it is great as you can store your skis/boards and boots in the hotels ski shop and borrow sledges whenever you like - Very handy when taking a toddler to the shops and the snow is ankle deep!

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DoodlesTheScot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Leading Family Hotel & Resort Alpenrose

Property: Leading Family Hotel & Resort Alpenrose
Address: Danielstrasse 3 | 6631 Lermoos, Lermoos 6631, Austria
Phone Number:
Location: Austria > Austrian Alps > Tirol > Lermoos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Lermoos
#2 Spa Hotel in Lermoos
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Leading Family Hotel & Resort Alpenrose 4.5*
Number of rooms: 92
Official Description (provided by the hotel):
General information:THE Kinderhotel in ****S-class in AustriaSince more than 15 years the “Leading Family Hotel & Resort Alpenrose” is the leading company of the European Kinderhotels and now it is also one of few Kinderhotels in ****-S-category with five Smileys in Austria. The brilliant offer of the hotel in the Tyrolean Lermoos includes among other things, child care by a minimum of 18 kindergartners, a large indoor playing area and an ample SPA area. The chilled and artificially snowed skiing exercise track and the all year adventure playground is worldwide unique. Wintertime shows itself on the south side of the Zugspitze - with 147 km ski slopes as well as for cross country skiing, snow boot hiking or ski guiding, which is offered from our hotel – special flaky. Winterfreshness takes a bath in our 750m² large SPA area (Relax-Guide: 16 points, 2 lilies). Since 2007 we have luxury-mega-suites up to 195m² over two floors as well as Wellness-Suites with steam bath, sauna, Jacuzzi etc. ... more   less 
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Also Known As:
Alpenrose Hotel Lermoos

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