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“Terrible waste of your time and money if you stay there”

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Villa Serena Agriturismo
Reviewed September 1, 2009

This is one of the worst hotel I have ever been.

From outside the place looks nice, but inside it looks as you were visiting your grandmother in the retired home. The furniture is neither classic nor modern, just odd. The rooms are officialy rent for four adults however, two of them have to sleep on a cheap ikea sofabead measuring 1.50 l and 10 w and if you're lucky enough the toilette will flush all night long and all we received was a 4 Euro rebatte....

The staff is very unfriendly and unprofessional. They have strict house rules such as from 1.30 on no talking outside, no music eventhough there's a pumping open-air disco around the corner ????? generally no drinking around the pool, you need to wear bathing caps for the pool and the staff doesn't speak English, does not smile and has absolutely no sense of humor.

One day after that night we slept in Trieste in a five-star hotel for the same price.....There is no comparison and this villa serena agriturismo is a bunch of amateurs in comparison.

I recommend not going there.

  • Stayed: August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank yelloworo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seremar, Proprietario / Owner at Villa Serena Agriturismo, responded to this reviewResponded September 25, 2009

Good Morning! I am the owner of the Villa Serena and I want to clarify what was written to us by these Gentlemen who have been our guests for the wedding from Switzerland.
First noted that these Gentlemen before writing certain things had to inquire with the spouses of the arrangements made, including the time limit of the party until 2 am, when it is generally up to the 1 am. We were much more than elastic because some of them, despite our calls to end the party, and given that the couple had retired around 2 am, continued till 3.30 am, with the arrival of the police.
- The police were not called by us but by our neighbors, as 20 meters from Villa Serena live 4 families with a child of 6 months.
- Our House is protected by a video surveillance system in public areas and at night by a security system, as allowed by law. The notice of surveillance is clearly communicated to the entrance and in the interiors, so that if someone was annoying, because he did not feel free to do what he believed he could choose another facility.
- To ensure tranquility to our guests, you can wander around our house during the night;
- Someone in this review refers to a dinner / lunch, and access to the pool on the day of departure, but we, with the bride and groom, had planned a breakfast until 11am when it is being continued by us up at 11.30 and check - out at the latest at 12 because then we would have closed for holiday.
The pool was not accessible to Sunday morning, as it has not been possible to clean it at night for obvious reasons.
As disclosed in our website "Regulation for the use of the pool, to access the pool is required wearing a bath cup. Nothing that was not disclosed was requested
- We would like to announce that our Agriturismo is not a private home, but a public place, and like all public places must abide by the rules

RESPONSE TO THIS PARTICULAR REVIEW

- If our Staff is rude and unprofessional, our House is not fully booked 5 on 7 days, all year around, with a waiting list in case of any cancellations!
-
We speak english otherwise we couldn't write this response.

- It is possible to drink by the pool, but with plastic glasses only, obviously!

- The accommodations of the rooms has been decided by the spouses.
Upon arrival, we offered to find another hotel but you didn't want it.

- We do not have Ikea sofa bed but professional ones and the measures is italian standard size.

- The flush is a easly risolving problem.
The staff was not notified about that, otherwise it would have repaired the same night, as at 2.30am we were still standing up.

- The price to pay was € 70.00 + € 20.00 for beverage. € 4.00 was not a rebatte but the amount to pay with credit card payment, because the price was arranged with cash payment. Finally you decided to pay € 50.00, otherwise you would have done a bad publicity. But this is not missed.

- We are not a bunch of amateurs, we are on this business since 3 generations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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29 - 35 of 119 reviews

Reviewed August 24, 2009

If the Veneto is the homeland of Umberto Bossi's Lega Nord, the Villa Serena in Montebelluna must be their unofficial mainstay. Run by a seemingly charming couple, the whole place itself is wired with CC-TV and guests are required to abide to their draconian regime. No bathing in the out-door pool without bath caps, curfew at 2 AM and no leaving the rooms the entire night (the hotel is equipped with movement sensors). In case of disobedience, "la Strega" and her blue-shirt wearing son will not hesitate to call the local carabinieri to enforce their sense of fascist order. Of course, when you pay the exaggerated bill for your window-less cell, you will be treated with a smile. But if you are looking for a place to reminiscent about the days spent in boarding school or want a taste of what it will be to live in a state-run old age home, this is your place. Otherwise, make a detour around those post-modern Fascisti.

(By the way, the Villa's interior design attests to the rule that bad manners usually come with bad taste.)

Stayed: August 2009, traveled with friends
2  Thank namarcus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seremar, proprietario at Villa Serena Agriturismo, responded to this reviewResponded August 31, 2009

Good Morning! I am the owner of the Villa Serena and I want to clarify what was written to us by these Gentlemen who have been our guests for the wedding from Switzerland.
First noted that these Gentlemen before writing certain things had to inquire with the spouses of the arrangements made, including the time limit of the party until 2 am, when it is generally up to the 1 am. We were much more than elastic because some of them, despite our calls to end the party, and given that the couple had retired around 2 am, continued till 3.30 am, with the arrival of the police.
- The police were not called by us but by our neighbors, as 20 meters from Villa Serena live 4 families with a child of 6 months.
- Our House is protected by a video surveillance system in public areas and at night by a security system, as allowed by law. The notice of surveillance is clearly communicated to the entrance and in the interiors, so that if someone was annoying, because he did not feel free to do what he believed he could choose another facility.
- To ensure tranquility to our guests, you can wander around our house during the night;
- Someone in this review refers to a dinner / lunch, and access to the pool on the day of departure, but we, with the bride and groom, had planned a breakfast until 11am when it is being continued by us up at 11.30 and check - out at the latest at 12 because then we would have closed for holiday.
The pool was not accessible to Sunday morning, as it has not been possible to clean it at night for obvious reasons.
As disclosed in our website "Regulation for the use of the pool, to access the pool is required wearing a bath cup. Nothing that was not disclosed was requested
- We would like to announce that our Agriturismo is not a private home, but a public place, and like all public places must abide by the rules


Buongiorno, sono il titolare dell'agriturismo Villa Serena e vorrei chiarire quanto scritto nei nostri confronti da questi signori che sono stati nostri ospiti per il matrimonio dalla Svizzera.
Innanzitutto precisiamo che questi Signori prima di scrivere certe cose, dovevano informarsi con gli sposi riguardo agli accordi presi, tra i quali, il limite d'orario della festa fino alle ore 2, quando generalmente è massimo fino alla 1. Siamo stati molto più che elastici in quanto alcuni di questi , nonostante i nostri inviti a terminare la festa, e visto che gli sposi si erano ritirati verso le 2, hanno continuato fino alle ore 3.30 del mattino, con l’arrivo della polizia.
- La polizia non sono è stata chiamata da noi ma dai nostri vicini, visto che a 20 metri da Villa Serena vivono 4 famiglie con un bimbo di 6 mesi.
- Il nostro locale è video sorvegliato nelle zone comuni e protetto nella notte da un sistema di sicurezza, secondo quanto concesso dalla normativa vigente. L'avviso di sorveglianza è chiaramente comunicato all'ingresso, e negli interni in modo che se a qualcuno poteva dare fastidio, in quanto non si sentiva libero di fare ciò che credeva poteva scegliere un'altra struttura.
- Per garantire tranquillità ai nostri ospiti, non è possibile girovagare per la nostra casa durante la notte fonda;
Qualcuno in queste recensioni allude ad un pranzo / lunch, e all’accesso alla piscina il giorno della partenza, ma in realtà con gli sposi era prevista la colazione fino alle ore 11 quando è sta protratta da noi fino alle ore 11.30 ed il check-out accordato al più tardi alle 12 in quanto poi noi avremmo chiuso per ferie.
La piscina non era accessibile alla domenica mattina, in quanto non è stato possibile pulirla la notte per ovvi motivi.
Inoltre come comunicato nel nostro sito "regolamento per l'uso della piscina", per accedere alla piscina richiediamo la cuffia. Niente che non è stato comunicato è stato richiesto!
- Vorremo comunicare che il nostro agriturismo non è una casa privata, ma un locale pubblico, e come tutti i locali pubblici bisogna attenerci a delle regole.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2009

We were there for a wedding. Absolutely not friendly staff. Worst of it, Serena, the owner, probably chose the wrong profession by working in the tourism business. Please stay out of thehotel business.

The location looks nice, but we didn't feel at ease at all.

Do not go there unless you only want to sleep and look at the pool (you can not swim without a bathing cap and they even have a monitoring camera to monitor the guests). Jumping into the pool is also prohibited, so don't go there with kids.

Stayed: August 2009
1  Thank Fakiir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seremar, Proprietario at Villa Serena Agriturismo, responded to this reviewResponded September 25, 2009

Good Morning!
I am the owner of the Villa Serena and I want to clarify what was written to us by these Gentlemen who have been our guests for the wedding from Switzerland.
First noted that these Gentlemen before writing certain things had to inquire with the spouses of the arrangements made, including the time limit of the party until 2 am, when it is generally up to the 1 am. We were much more than elastic because some of them, despite our calls to end the party, and given that the couple had retired around 2 am, continued till 3.30 am, with the arrival of the police.
- The police were not called by us but by our neighbors, as 20 meters from Villa Serena live 4 families with a child of 6 months.
- Our House is protected by a video surveillance system in public areas and at night by a security system, as allowed by law. The notice of surveillance is clearly communicated to the entrance and in the interiors, so that if someone was annoying, because he did not feel free to do what he believed he could choose another facility.
- To ensure tranquility to our guests, you can wander around our house during the night;
- Someone in this review refers to a dinner / lunch, and access to the pool on the day of departure, but we, with the bride and groom, had planned a breakfast until 11am when it is being continued by us up at 11.30 and check - out at the latest at 12 because then we would have closed for holiday.
The pool was not accessible to Sunday morning, as it has not been possible to clean it at night for obvious reasons.
As disclosed in our website "Regulation for the use of the pool, to access the pool is required wearing a bath cup. Nothing that was not disclosed was requested
- We would like to announce that our Agriturismo is not a private home, but a public place, and like all public places must abide by the rules

RESPONSE TO THIS PARTICULAR REVIEW

- If our Staff is rude, unprofessional and not friendly, our House is not fully booked 5 on 7 days, all year around, with a waiting list in case of any cancellations!

-The pool is 1.50 m deep, that's why it's not possible to jump in.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2009

We met all the staff of Agriturismo Villa Serena (we are the neighbours-we live in front of the Villa Serena), and we can guarantee the customers with courtesy, the high level of service and full respect of the social rules with all the neighbors. We believe that negative comments can only be the result of people who do not respect the land which they are guests! Juka with husband and 6-month son

  • Stayed: August 2009, traveled with family
    • Location
    • Cleanliness
    • Service
Thank Juka_s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2009

the place would be great to celebrate a country wedding but the owners have almost ruined the party with their rude behavior! the whole hotel was excluisvely rented for the wedding party & we were forbidden to celerbrate after 2 a.m. even though there were no houses nearby ! we were treated like immature teenagers! the spacious pool is only accessible with a bathing cap & there is an sophisticated alarm and surveillance system that helps the anankastic owners to monitor their so called guests... we absolutely do not recommend this place!

  • Stayed: August 2009, traveled with friends
    • Location
    • Rooms
    • Cleanliness
1  Thank meli90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2009

We have been there for a wedding and the hotel was booked exklsively for the wedding group. I travelled quite a bit but this has been the unfriedliest place I have seen in my whole life. The owners have forbidden to guests to talk outside after 2 A.M quitely eventhoug there was a party going on in a house in the neighbourhood. The hosts even called the police (!!) to scar away people that have been taling at the pool. In the morning when it was planned for the group to have lunch and hang out at the pool the owners stated that the pool needs to be cleaned and can not be used...

Do not go there unless you only want to sleep and look at the pool (you can not swim without a bathing cap and they even have a monitoring camera to monitor the guests).

  • Stayed: August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank 555imon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seremar, Proprietario at Villa Serena Agriturismo, responded to this reviewResponded September 25, 2009

Good Morning! I am the owner of the Villa Serena and I want to clarify what was written to us by these Gentlemen who have been our guests for the wedding from Switzerland.
First noted that these Gentlemen before writing certain things had to inquire with the spouses of the arrangements made, including the time limit of the party until 2 am, when it is generally up to the 1 am. We were much more than elastic because some of them, despite our calls to end the party, and given that the couple had retired around 2 am, continued till 3.30 am, with the arrival of the police.
- The police were not called by us but by our neighbors, as 20 meters from Villa Serena live 4 families with a child of 6 months.
- Our House is protected by a video surveillance system in public areas and at night by a security system, as allowed by law. The notice of surveillance is clearly communicated to the entrance and in the interiors, so that if someone was annoying, because he did not feel free to do what he believed he could choose another facility.
- To ensure tranquility to our guests, you can wander around our house during the night;
- Someone in this review refers to a dinner / lunch, and access to the pool on the day of departure, but we, with the bride and groom, had planned a breakfast until 11am when it is being continued by us up at 11.30 and check - out at the latest at 12 because then we would have closed for holiday.
The pool was not accessible to Sunday morning, as it has not been possible to clean it at night for obvious reasons.
As disclosed in our website "Regulation for the use of the pool, to access the pool is required wearing a bath cup. Nothing that was not disclosed was requested
- We would like to announce that our Agriturismo is not a private home, but a public place, and like all public places must abide by the rules

RESPONSE TO THIS PARTICULAR REVIEW

- If our Staff is rude, unprofessional and not friendly, our House is not fully booked 5 on 7 days, all year around, with a waiting list in case of any cancellations!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2018
Google Translation

Stayed: January 2018
Thank robertocapp1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Villa Serena Agriturismo

Address: Via Cal di Mezzo 107, 31044 Montebelluna, Italy
Location: Italy > Veneto > Province of Treviso > Montebelluna
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 8 Specialty Lodging in Montebelluna
Price Range: $112 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:1 star — Villa Serena Agriturismo 1*
Number of rooms: 19
Official Description (provided by the hotel):
Villa Serena is an elegant country house situated in Montebelluna, 17 kms north of Treviso. We offer comfortable rooms and a rich buffet breakfast welcomes you in the morning.Thanks to our central position in the region, the most important cities rich in history and tradition are easily accesible.(Asolo, Valdobbiadene, Castellfranco Veneto e Bassano del Grappa,20-30 kms);Venice, Padua, Vicenza (45-55 kms). ... more   less 
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