We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disturbing noise at night!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Suria Cherating Beach Resort
Ranked #4 of 6 Hotels in Cherating
Kuala Lumpur, Malaysia
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Disturbing noise at night!”
Reviewed January 12, 2014

Slept there for one night (thank god)

Hotel restaurant;
Hard to reach to waiter/cashier (everyone in the kitchen?!)
Do not order western food, its bad. Local food is good.
Food delivered late.
Breakfast need to improve.

Swimming pool was filled with dried leaves.

Love the beach.

My room was ok. The window was broken, mosquitoes come in at night.

The highlights of my night, i woke up to a disturbing noise of doors banging! And noises of furnitures moving, peoples talking, and footsteps. As i thought, it was morning, i accidentally drop my phone and it showed - 4 am! The noises gotten very strong and this goes on for 30-40mins and it then slows down and ends with little footsteps from my room towards the door.

It truly is an experience that i surely will never forget and i will never going back to the hotel again.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MazMansur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

133 reviews from our community

Traveler rating
    6
    39
    45
    30
    13
See reviews for
45
22
3
17
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Russian first
  • Any
English first
Kuala Lumpur, Malaysia
Level 4 Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed December 6, 2013

I booked an apartment with 2 bedrooms.The room was spacious but quiet old.There got a kitchen provided with some basic fasilities but i am not dare to use even the kettle.The wifi usage also surcharge but after request and the password given also cannot connected as all but the management got refund for us.The only good things i can said our apartment have a good seaview scene.
我租了2房公寓,房子还算宽赦但家具有点陈旧。虽然房间备有厨房,也提供了一些基本设施,但看了我们都不太敢用。无线上网需要另外付费,但我们拿了密码还是连接不到所以要求退款。如果要说这房子的优点,该是他们给了我们一个面向海景的房间吧!

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jamesheng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Cherating hotels

Kuala Lumpur, Wilayah Persekutuan, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 11, 2013

This resort is terrible and expensive ! and doesn't worth the amount of money you paid for... run down and need major refurbishment..the food is terrible and to make mattes worse, stray cats just playing around in dining hall during breakfast time...so unhygenic..the toilet looks old and broken with clogged sinks.

I have terrible sleep due to some people having fun with karaoke session. I dont blame them since the resort should make and effort to make sure that the resorts karaoke room is sound proof..

I have decided to cut short my stay...the sea view is RM288.. but its not worth a stay there....

Room Tip: Stay Away from lromm 110-109
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Supadepo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuriaresortsMY, Manager at Suria Cherating Beach Resort, responded to this review, September 14, 2014
Dear Supadepo,

Thank you for taking time to share your feedback on Trip Advisor as it will truly assist us in our continuous effort to bring necessary changes to our operation in order to provide our guest with the best holiday experience.

It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations.

We sincerely apologize for all the shortcomings and we are sorry you had felt this way during your stay.

With regards to the issues brought forward, please find the following reply:-

a) On our Food & Beverage Quality and Menu, we have noted and discussed your feedback with the respective department Head for follow up to improve our product, quality and service standard. We also will improve our food variety in the restaurant. However, this situation can be rectified immediately if you make a complaint directly. For your information, our menu for breakfast is different everyday. For example, on Monday we provide Baked Bean, Nasi Goreng Cina, Roti Boom and etc meanwhile on Tuesday, we provide Pan Cake, Nasi Lemak, Fried Kuew Teaw and etc. You may ask our staff for menu. We are sorry if our menu is beyond your expectations.
b) We are sorry about the facilities that do not fulfill our guest need. We have made a discussion about the problem face by guest such as Karaoke session that disturbs another guest. If there necessary for us to make a changes we will do so that all of our guest will satisfy with our service.

Your feedback is extremely valuable to us as it helps us to improve the quality of our service to better meet your needs and we would like to give assurance that such shortcoming will not be repeated.

We hope we will have another chance to welcome you back to our resort one day. We have properties at Suria Cherating Beach Resort, Merang Suria Resort, Suria City Hotel, Johor Bahru, Suria Hill Country House, Janda Baik and The Royal Cambridge, London. You can contact us at 03-78064752 or email reservation@suriaresorts.com.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shah Alam, Malaysia
Level 6 Contributor
224 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 239 helpful votes
Reviewed July 20, 2013

The place was just ok for a day visit. Tried this hotel due to its near to Kemaman compared to other big hotels. But alas, during the weekdays the hotel lack of occupant & makes it very quiet. The lightings was dull which makes its more like an old hotel. However, for business trip the location of the hotel was quite ok. It is nearer to Kemaman compared to other hotels in Cherating.
Hotel rate was cheap compared to the surrounding hotels & its ok for a business trip.

The breakfast experience was disappointing. With hard bread & simple noodle with no taste.

Pros : Near to Kemaman
Cons : Dull & rundown room

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Timbermad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuriaresortsMY, Manager at Suria Cherating Beach Resort, responded to this review, September 14, 2014
Dear Timbermad,

Thank you for taking time to share your feedback on Trip Advisor as it will truly assist us in our continuous effort to bring necessary changes to our operation in order to provide our guest with the best holiday experience.

It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations.

We sincerely apologize for all the shortcomings and we are sorry you had felt this way during your stay.

With regards to your feedback on our Food & Beverage Quality and Menu, we have noted and discussed your feedback with the respective department Head for follow up to improve our product, quality and service standard. We also will improve our food variety in the restaurant. However, this situation can be rectified immediately if you make a complaint directly. For your information, our menu for breakfast is different everyday. For example, on Monday we provide Baked Bean, Nasi Goreng Cina, Roti Boom and etc meanwhile on Tuesday, we provide Pan Cake, Nasi Lemak, Fried Kuew Teaw and etc. You may ask our staff for menu. We are sorry if our menu is beyond your expectations.

Your feedback is extremely valuable to us as it helps us to improve the quality of our service to better meet your needs and we would like to give assurance that such shortcoming will not be repeated.

We hope we will have another chance to welcome you back to our resort one day. We have properties at Suria Cherating Beach Resort, Merang Suria Resort, Suria City Hotel, Johor Bahru, Suria Hill Country House, Janda Baik and The Royal Cambridge, London. You can contact us at 03-78064752 or email reservation@suriaresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 13, 2013

Great place to go if you want a peaceful time by the beach. Cherating in general doesn't get too many tourists these days and many of the resorts have become run down. This place is however kept quite well. We had a few problems with our room but were able to change to a better one without any fuss. WiFi works well if your room is close to a router.

The beach is around 4km long and shared by a grand total of three other establishments. It is generally unspoilt and extremely beautiful. It is perfect for long walks as there's usually a fresh sea breeze to keep you cool. The sea is a little choppy though which makes swimming undesirable. Not a problem for me personally. I loved the beach. Note that this isn't the main Cherating beach, it's the next one up as you go north.

If you have a car there are several excellent local seafood stalls in the vicinity. Check out my reviews to find them, as they are generally difficult to find. When on Malaysia's east coast, do try to find out where good local food is as it's DELICIOUS.

All in all this resort is decent in all respects, if a little rough round the edges.

Room Tip: Ask for close to WiFi router. Don't be shy to ask for a room change if you have any issues with...
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CalumHalcrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuriaresortsMY, Manager at Suria Cherating Beach Resort, responded to this review, September 14, 2014
Dear CalumHalcrow,

Thank you for taking the time to share your feedback on Trip Advisor as it will truly assist us in our continuous effort to bring necessary changes to our operation in order to provide our guest with the best holiday experience. It concerns us greatly to read your comment with regards to your experience at our resort recently. We are pleased to welcome you back to our resort.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 3 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 12, 2013

The hotel location is perfect on a long sandy beach where we fully utilised it for morning and evening stroll everyday. It's such a peaceful, calm and quiet place to be in for a weekend getaway. We requested for a room that is quiet and far from the main area. It was such a perfect room as there was no disturbance and noise we could hear despite a big group of people from a company trip just checked in for the weekend. However we had to change the room later on as the aircond in the room was not working. The receptionist solved the problem quickly after I reported about it. We changed to a room closer to the pool and wifi. It's not too bad since the hotel has gone back to a normal quiet rate after the big group of people had checked out. The only problem is just that you need to have a car to go out for lunch and dinner. The food selection here is not that bad, but we prefer to have local food rather than hotel's one. Having a car is a bonus as you can drive to Kemaman or even to the main bit of Cherating to get some nice local food.

Room Tip: Room G8 if you want to be closed to wifi and pool. The layout is slightly nicer. If you want a quiet...
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emiliza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuriaresortsMY, Manager at Suria Cherating Beach Resort, responded to this review, September 14, 2014
Dear Emiliza,

Thank you for taking the time to share your feedback on Trip Advisor as it will truly assist us in our continuous effort to bring necessary changes to our operation in order to provide our guest with the best holiday experience. It concerns us greatly to read your comment with regards to your experience at our resort recently. We are pleased to welcome you back to our resort.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 3 Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 21, 2013

Stayed here last weekend, easy to find from main road. Signage was prominent too.
Arrived to check in, not the soonest process but could bear with it...since it doesn't really cost too much..Took the lift (which reeked...), lift lobby on 2nd floor reeked worst..due to stinky furniture...Rooms were so-so, TV was CRT ...not as what they claimed LCD... Bathroom sink had cig burns...

Pool was nice in afternoon, beach access was easy..din eat there for dinner..went to chukai to have famous crab. Breakfast was ...omg...cutlery was dirty, nil tablecloth, as the pool was beside the restaurant, all families had breakfast by the pool with kids, pool had a reeking smell of urine which passed into the cafe...argh..toaster machine caught fire..... suffered and ate plain bread + coffee and quickly check out...

Just checked and reallized...I prob shd have stayed next door...only a little more $$$

Room Tip: Rooms which had sea view
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank benkoh9531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuriaresortsMY, Manager at Suria Cherating Beach Resort, responded to this review, September 14, 2014
Dear benkoh9531,

Thank you for taking time to share your feedback on Trip Advisor as it will truly assist us in our continuous effort to bring necessary changes to our operation in order to provide our guest with the best holiday experience.

It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations.

We sincerely apologize for all the shortcomings and we are sorry you had felt this way during your stay.

With regards to the issues brought forward, please find the following reply:-

a) We have been taken in to consideration and improvements have been brought to most of the areas such as our service standards and maintenance of the rooms.
b) On our Food & Beverage Quality and Menu, we have noted and discussed your feedback with the respective department Head for follow up to improve our cleanliness of our restaurant, product and quality standard. We will also improve our food variety in the restaurant.

Your feedback is extremely valuable to us as it helps us to improve the quality of our service to better meet your needs and we would like to give assurance that such shortcoming will not be repeated.

We hope we will have another chance to welcome you back to our resort one day. We have properties at Suria Cherating Beach Resort, Merang Suria Resort, Suria City Hotel, Johor Bahru, Suria Hill Country House, Janda Baik and The Royal Cambridge, London. You can contact us at 03-78064752 or email reservation@suriaresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Cherating
2.4 mi away
Residence Inn Cherating
Residence Inn Cherating
#2 of 6 in Cherating
110 reviews
4.4 mi away
Legend Resort Cherating
Legend Resort Cherating
#33 of 43 in Kuantan
424 reviews
2.5 mi away
Cherating Eastana Beach Resort
Show Prices
Show Prices
Show Prices
17.6 mi away
Swiss-Garden Beach Resort Kuantan
9.4 mi away
Samsuria Beach Resort & Residence
4.6 mi away
Holiday Villa Beach Resort & Spa Cherating
Show Prices
Show Prices
Show Prices

Been to Suria Cherating Beach Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Suria Cherating Beach Resort

Property: Suria Cherating Beach Resort
Address: KM 32.5 Jalan Kemaman Kuantan, Cherating 26080, Malaysia
Location: Malaysia > Pahang > Kuantan District > Cherating
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 6 Hotels in Cherating
Price Range (Based on Average Rates): $
Hotel Class:3 star — Suria Cherating Beach Resort 3*
Number of rooms: 114
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Booking.com, Priceline, Hotwire, Asiatravel.com Holdings, TripOnline SA, Cancelon and HotelQuickly so you can book your Suria Cherating Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Suria Cherating Beach Resort, Kuantan Hotel Cherating
Best Western Kuantan
Suria Cherating Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing