Spent a week at the Aqua Blu Hotel, with an overall feeling of disappointment. The hotel does have potential but is let down in the following ways: poor service in general, below par cleaning standards, awful breakfast / restaurant experience.
Firstly, the hotel itself is of good quality, with well finished rooms and a contemporary feel. This good start, however, was let down by an overall lack of quality service and a general feeling of uncomfortableness.
Our first morning commenced with an appaling breakfast where the staff brought us everything but what we asked for. The menu was limited and the buffet wasn't even of 3 star standard. With so many staff and so few guests to cater for, i was surprised to be rudely spoken to by a stressed out waiter.
The cleaning staff were too eager, to the point of trying to hurry us out of our room in the morning, leaving us feeling pretty uncomfortable to be honest. Despite this keeness, there were still used cups and glasses left unwashed.
The balcony was sold as having sea views. We didnt bring a telescope so couldnt quite see it, but we could see the waste-ground and the round-a-bout we were parked in the middle of!
The pool area was nice, but the pool furniture was clearly of poor quality. Many of the umbrellas were unserviceable which left a lot of sunbeds out of use due to lack of shade. The beach was little better, with litter common place.
Aqua blu was marketed as a 5 star luxury small hotel, and the hotel itself probably could be deemed 5 star. Unfortunately to warrent 5 stars requires attention to detail and an exclusivity which unfortunately this hotel lacked.
- Official Description (provided by the hotel):
- The Aqua Blu Boutique Hotel & Spa is the ultimate destination of luxury and contemporary design, and the only proud member of the Small Luxury Hotels of the World on Kos Island. The hotel is a beautiful corner property right on the waterfront, and one of its greatest assets is the white sandy beach just steps from the hotel. A short, landscaped bicycle and car road to the center of the harbor and the historic town of Kos serves as a connection to the nearby town and its various attractions.With guest rooms with sea view overlooking the Aegean Sea and the Turkish coast, the hotel emits a sense of light and serenity, while visitors will be enchanted by the incredible sunsets. The hotel’s luxurious and contemporary guest rooms have been meticulously designed by renowned professionals and provide innovative features that use the latest technology and attractive design elements.A state of the art Fitness Center staffed with talented training experts, a beauty salon, and a revitalizing Health and Wellness Center are a perfect complement to the hotel’s enticing rooms and ambiance. A wide selection of spa treatments and facilities such as a Turkish Hammam, a heated swimming pool, and relaxing massage rooms provide the ultimate body and mind escape and relief.The stunning location, proximity to town, and beach access coupled with exceptional service and ambiance make the Aqua Blu the ultimate boutique hotel for the most demanding traveler of Kos. ... more less
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- Also Known As:
- Aqua Blu Boutique Hotel + Spa Kos, Greece