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“Truly wonderful”

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Diamond Deluxe Hotel & SPA - Adults Only
Ranked #4 of 48 Hotels in Kos Town
GreenLeadersPlatinum level
Reviewed June 14, 2013

We have just returned home from the most wonderful week at the Diamond Deluxe hotel. From the minute we arrived we were made to feel so welcome and the hotel is stunning. The friendly staff were fantastic nothing was too much trouble. We had a maisonette room which was beautiful but we asked if it was possible to change to a pool front room but the hotel was full . Then the next day Hercules the hotel manager came to find us and said we could move rooms which was brilliant and really made our holiday complete. The food is excellent, different every day with so much choice. Dimitris and Asta are wonderful and so entertaining at the bar every evening. Mario the restaurant manager is very funny - he made us laugh every day. The hotel is so relaxing and peaceful we totally switched off and felt as though we had been there longer than just a week. The bus service outside the hotel takes you straight into Kos town so it was very convenient every day and evening. We will certainly return to Kos and the DDH.

  • Stayed: June 2013, traveled as a couple
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Thank Lesley001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katerina K, Guest Relations Manager at Diamond Deluxe Hotel & SPA - Adults Only, responded to this reviewResponded June 15, 2013

Dear Guest,
Thank you for taking the time to share your experience from your vacation to our hotel.
It will be a pleasure to forward those encouraging comments regarding our services to our working team. It is always a great motivation for us to know that you had a memorable stay! I am also pleased you have enjoyed the overall experience with us and we look forward to offer you again our hospitality. Asta, Dimitris from the bar as also Hercules & Marios will be excited to know about your specific reference to their names.
We truly wish you to keep that pleasant feeling as much as you can and to have the chance to offer you again our hospitality in the nearest future!
Kinds Regards,
Katerina Troubounely
Guest Relations

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573 - 579 of 1,317 reviews

Reviewed June 13, 2013

Just bring your swimsuits and get ready for your best holidays in your life.... The island of Kos can can satisfy everybody with its superb sandy beaches and its rich ancient history. The hotel is magnificent in every means, ideally located close to the Kos Town and close to a fantastic miles-long sandy beach. The Hotel is exceptionally clean and looked after, plenty of water around with several swimming pools for adults and children and the staff hard working, smiley and friendly making our stay so happy and a unique experience. Our special wedding maisonette is superb. 2 years ago we had stayed in the same Hotel in a double room and we were equally impressed. The food is excellent although we had to try a couple of exceptional fish tavernas in Kos Town (like the Barbouni and the Kalymnos which were fantastic). Definitely, we haven't regretted chosing it for our two-week honeymoon, for coming back as it has been a guarranted quality holidays. We now have another 3 days to go, but we are coming back for sure, possibly next year....

  • Stayed: June 2013
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1  Thank KostasLeedsUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katerina K, Guest Relations Manager at Diamond Deluxe Hotel & SPA - Adults Only, responded to this reviewResponded June 13, 2013

Dear Kostas,
Thank you for taking the time to share your experience with us.
We are always happy to read your rewarding comments and confirming us that we have succeed to create for you a memorable stay motivates us to keep servicing our guests with genuine willingness and smile!
Thank you once more for choosing us and the Diamond Team wishes you to keep that pleasant feeling during your stay and after you go back home.
Always at your disposal,
Kind Regards,
Katerina Troubounely
Guest Relations

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Reviewed June 12, 2013

We had an amazing holiday. Will definitely go back to DDH. The staff were efficient, professional, and friendly. We arrived late evening and they had a plate of food waiting for us in our room. The food in the restaurant was delicious, with large variety. We loved the Greek evening and being shown how to make a typical Moussaka and Tzatziki. The restaurant staff were all extremely attentive and efficient. We felt like were amongst friend. We loved the rural feel, away from the typical tourist places. The décor was attractive and unusual. The rooms a good size but we would have liked a few more drawers.

  • Stayed: May 2013, traveled as a couple
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Thank JES53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katerina K, Guest Relations Manager at Diamond Deluxe Hotel & SPA - Adults Only, responded to this reviewResponded June 13, 2013

Dear Guest,
Thank you for taking the time to share your experience with us.
It is always a pleasure to read your reviews after your departure as you are assuring us that we have succeed to offer you a pleasant stay. Thank you for your rewarding comments regarding our team and let us also thank you for motivating us to upgrade our services and offer our heartily efforts to make our guests happy and satisfied.
Please be sure that we never rest on our laurels and we will always focus on meeting your expectations.
We will be glad to welcome you back and come back to us anytime you may need our assistance.
Kind regards,
Katerina Troubounely,
Guest Relations

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Reviewed June 10, 2013

We went to the DDH for a totally relaxing holiday in May and that's what we had. The whole ambience of the hotel is to make you feel relaxed. When we checked in on our arrival at 11.35pm they had the forethought to leave a cold plate of food in our room which was very welcome. The room was lovely and clean, will try to book a superior room next time as you have sun loungers outside your poolside doors. The food was plentiful and very good for a buffet style restaurant, especially enjoyed the Greek night food. The waiter service was friendly and very attentive.
All the staff are very friendly, helpful and able to converse in English.
l must say a special thank you to Domitrios & Asta for making our stay a pleasure. They kept us entertained each night at the bar, especially Dimitrios with his magic tricks and wonderful cocktails.
Thanks for a great first time holiday in Greece. Yamass

Room Tip: Superior ground floor by the pool as have own sun loungers
  • Stayed: May 2013, traveled as a couple
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Thank Denis W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katerina K, Guest Relations Manager at Diamond Deluxe Hotel & SPA - Adults Only, responded to this reviewResponded June 11, 2013

Dear Denis,
Thank you for taking the time to share your experience from your vacation with us.
Please let express our gladness for confirming to us that you had an overall pleasant stay with us. It is really important for us to read your reviews as we have the chance to know about your thoughts and feelings after your departure which help us have a better evaluation for the quality of our services. Thank you for your kind words regarding our human recourses team and I assure you that I will personally forward your comments to each one of them.
Thank you for once more for choosing us and we will all be happy to welcome you back to our hotel.
Kind regards,
Katerina Troubounely,
Guest Relations

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Reviewed June 9, 2013

I have just returned from a holiday to Kos with my wife, staying at the Diamond Deluxe Hotel at Lambi. The moment we arrived we were treated exceptionally well and made to feel very welcome, accommodation was first class, facilities and the staff were also first class and the restaurant food was very good - we thought we would be overwhelmed being full board but really all it takes is a little bit of control to avoid putting on the weight :-) difficult with the quality and extensive choice of food at each meal time !

We had a very relaxing time which was the reason for going, and the large number of pools made swimming and cooling off from the Sun very easy to do, also fitted in a Spa session doing the Steam/Sauna circuit. Additionally, the amazing views and the beach also provided a great alternative to lying by the pool(s).

The best assets however are the staff, from reception through to the restaurant, bar and management. Of particular note are Dimitrious and Asta - "lords" of the main bar - Dimitrious does Magic tricks exceptionally well, for kids as well as adults, but "don't try this at home, is dangerous, it took me 2 years to learn this in India", so be warned !

They're a good double act and very entertaining. He also has the knack of remembering every single person's name from the first time they sit down for a drink at the Bar, and he will also introduce everyone at the bar to each other so you quickly get into conversations and get to know people, oh and he knows how to make a good cocktail - try the Brandy Sours, very Greek and made with lemons from his own garden

Marco in the restaurant is a great manager, but all the staff are helpful and friendly at mealtimes. Katerina is a fantastic guest manager, always circulating and making sure everything is ok and sorting problems if they occur.

Overall it was a great break in a fantastic Hotel with friendly and helpful staff, and I would recommend it to anyone, we plan to return next year for some more special treatment !

  • Stayed: May 2013, traveled with family
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Thank SRambo56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katerina K, Guest Relations Manager at Diamond Deluxe Hotel & SPA - Adults Only, responded to this reviewResponded June 19, 2013

Dear Guest,
Thank you so much for taking the time to share your experience with us at Diamond Deluxe.
It is not easy to express our excitement and happiness after reading such a descriptive and rewarding at the same time review. We can only thank you for your kind words and we assure you that our guests’ satisfaction and facilitation will always be our first priority and we will continue our efforts for achieving the excellence to our provided services. Let me also thank you on behalf of each member of our team for your kind reference to our names and be sure that we will all be more than glad to welcome you back in the nearest future!
Always at your disposal,
Katerina Troubounely,
Guest Relations

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Reviewed June 8, 2013

Firstly I will start with.... This hotel might be OK if up didn't book it he week of egotistical yoga show offs decided o have their annual convention there. I booked what I thought would be a quiet get a way from my hectic life in the UK. We turned up at 23.00pm and walked into a full on rave going on in the hotel lobby. A full in rave which the afore mentioned yoga group took as an opportunity to show off their martial arts and handstand skills, whilst standing in auricle whooping loudly at how amazing they all were... It had a slight Butlins " red coat" feel to the whole thing. Now OK I could cope with that for one night, but every single night of our stay? You couldn't even sit in the bar for a quiet drink as the music was so loud you had to scream at each other to be heard. Even going back to the room was pointless as we were so close to the bar, our room throbbed to the sound of the music like a severely stubbed toe, and as our luck went there were no other rooms to move us too.

Maybe the day times. Would be better? Well yes, OK until about 2 o clock when the yoga lessons were finished and then we all got treated to yoga classes by the pool in bikins. When I say Yoga classes, what I actually mean is " hey, let's show off and do stuff we couldn't in the class, and do some sexually explicit poses' this when finished was followed by " hey let's all have a group massage round the pool and rub each other, and make every other guest in the hotel so uncomfortable they have to get up and leave"

I know the hotel can't say no to a large paying group, but I imagine if we had been informed when booking the holiday we may of chosen another week.

However if I had of been told when booking the holiday that the beautiful 3 restaurants you are shown in the brochure are actually NOT included in the price of the booking , I would of just booked somewhere else. What you actually get is one large buffet restaurant , a buffet restaurant that you have to wear trousers to. I mean, who has ever heard of a formal buffet? The other two inning areas are an extra charge, which quite frankly with the price of drinks as thy were, I had no intention of coughing up any extra for . Especially as on the last day we caught the barman decanting a bottle of cheap local gin, into a bottle of branded gin...

I will end my ranting ( which could o on further) with one my grievance . The Diamond Deluxe, hotel and wellness spa.... That you have to actually pay for the privilege to use the sauna... I didn't feel very well-ness at all! In fact I have felt more relaxed at my local David Lloyd!

  • Stayed: May 2013, traveled as a couple
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2  Thank Lucy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katerina K, Guest Relations Manager at Diamond Deluxe Hotel & SPA - Adults Only, responded to this reviewResponded June 10, 2013

Dear Lucy,
Thank you for taking the time to share your experience from your vacation with us.
We do remember you and your unfortunate feelings and I personally must admit that I was expecting a review which would express your disappointment but not a 2star vote. Ι remember in our discussion in personal that you did not have any complaints regarding our hotel and our services but only with the yoga group. Unfortunately as I have already mention, we cannot deal with the any arising objection that a guest may have if the solution is not in our responsibility. We always try to make obvious that all of our guests are equal and according to our given respect we believe that we couldn’t do more to make your stay better. We are always here to listen to you, understand your needs and we verbally & practically apologize in case we might have cause you any inconvenience. We do understand that you had imagined differently your vacation and that some of our guests might prevented your dreams to come true but unfortunately this is not an objection for which we could help further. We can always protect our guests from any expression of disrespect in our public areas and we always do but as soon we can support your objection with logical arguments.
Furthermore, please let us clarify that during your stay we were providing three times a week a dj night for one hour and a half where our guests are free to dance and enjoy their time to our hotel. We do feel bad that happened for you to arrive that late and be surprised by the music but as you noticed it finished at 11pm.
Regarding the restaurants please let us inform you that we never claimed that those are provided for free. We have correctly informed each partner, agency and guide regarding our services and all the necessary information. Our website, our emails and phone numbers are always appeared for further description and clarifications and we cannot take responsibility for a not professional promotion of our hotel by your travel agency. Also the trousers policy is the only policy that we try to keep active and only after our guests continuously requests. Knowing that future guests will probably read that reply, please let me state again that before you book your vacation is always preferable to check the hotels website and confirm all the highlighted for you details in order to not be surprised upon arrival and in order to not blame the hotel for already known policies that follows. We are always prepared to prove that we never advertise lies and we do promote our true hotel and service profile. The same also is applied for our spa services which are not provided for free except if an arrangement from you agency has been preceded.
To conclude, please let me express my surprise and disappointment for stating online such a falsifying and serious accusation which could possibly damage our reputation as an already known quality hotel. We do not feel threatened as guests are able to understand the differences between a cheap and a branded drink and the quality of our services cannot be undermined from a personal and not widely accepted opinion. But please consider the possible consequences of an online statement when it does not reflect the truth.
We thank you once more for choosing us and we wish to have the opportunity in the future to offer you our services in a period where all the symptomatic and non symptomatic parametric will suit with the vacation of your dreams.
Kind regards,
Katerina Troubounely,
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2013

We arrived to find the travel agents had over booked but the management went the extra mile to solve the problems and upgraded us to a Diamond deluxe Suite for 8 days of our holiday. The Suite had it's own private pool and the most beautiful view of the sea and Turkey. The sunsets were amazing! Other people we spoke to confirmed their rooms more than matched up to the descriptions they had been given so I'm sure we would have been more than happy if we had not been upgraded. There is a road in between the Hotel and the Beach but it's not that busy so not a problem and there is a 1/2 hourly bus service into Kos for those that want a bit more nightlife.
The Hotel certainly has the WOW factor, the pools are beautiful and vast, the whole place is spotlessly clean and maintained, everything was definitely 5 star standard.
The food was excellent, with a very good variety everyday, mainly buffet style but also some things cooked to order each mealtime and the service in the restaurant was second to none.
Katerina (Guest Relations) and Iraklis (Manager) were always very professional but friendly enough to check everything was up to your expectations.
We didn't find the drinks to expensive, as expected, as they seemed to be average for any 5 star hotel in Europe including Britain and the best part of the Hotel is the bar during the evening with Dimitrios and Astor the funniest people it has been our pleasure to have met. Who needs disco's when you have a magician/comedian/storyteller behind the bar.
All in all this was one of the best holidays we have had and we would like to go back with all the family next May if they do a similar offer as it was also one of the best value holidays we have had, it is unusual for a hotel to match the travel agents description and even surpass it.

  • Stayed: May 2013, traveled as a couple
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1  Thank bristoljar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katerina K, Guest Relations Manager at Diamond Deluxe Hotel & SPA - Adults Only, responded to this reviewResponded June 7, 2013

Dear Guest,
Thank you for taking the time to share your experience from your vacation with us.
Having the opportunity to offer you our services was more than pleasant as your understanding made our efforts to offer you a memorable stay to be enjoyable and genuine. We thank you on behalf of our team for your kind reference to our names and also for choosing to stay with us even after your unfortunate welcome.
We are always happy to help you enjoy your stay and to try our best to solve any arisen problem in order to guarantee you a worthy and unforgettable trip.
We will be excited to welcome you again and we are all looking forward in seeing you again in the nearest future!
Kind regards,
Katerina Troubounely
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Diamond Deluxe Hotel & SPA - Adults Only

Address: Aigaiou, Lambi | Aigaiou, Lambi, Kos Town 853 00, Greece
Location: Greece > South Aegean > Dodecanese > Kos > Kos Town
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Kos Town
#2 Luxury Hotel in Kos Town
#2 On the Beach Hotel in Kos Town
#6 Romantic Hotel in Kos Town
#11 Family Hotel in Kos Town
Price Range: $169 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Diamond Deluxe Hotel & SPA - Adults Only 5*
Number of rooms: 96
Official Description (provided by the hotel):
Boasting a beachfront location in Lambi, Diamond Deluxe is a 5-star hotel offering rooms with PC and free wired Internet. It includes a spa centre and a 2,000-m² pool complex.Diamond Deluxe Hotel rooms are luxuriously decorated in shades of white with golden details and hardwood floors. They are equipped with air conditioning, LCD satellite TV and DVD player, and feature hydromassage facilities. Their balconies or verandas boast spectacular views of the sea or the pools.The Mazarin Spa includes 5 state-of-the-art treatment rooms and an indoor heated pool with water jets. Natural ingredients are used in all therapies following the holistic philosophy of the spa.Emerald Restaurant serves a rich breakfast buffet overlooking the pools and the gardens, while the Peruzzi mediterranean offers local seafood with a modern twist. Hotel Diamond Deluxe also has three bars, at the lobby, the pool and the beach, serving drinks and exotic cocktails in elegant settings.Diamond Deluxe Hotel is within 3 km from the town of Kos. The airport is 24 km away. Free private parking is available on site. ... more   less 
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Also Known As:
Diamond Deluxe Resort
Diamond Deluxe Hotel & SPA - Adults Only Kos, Greece

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