My wife, 30 year old daughter and I stayed in a Suite (DS5) for 5 nights half board (should have been 7, but the Greek Air traffic controllers planned a strike so we had to return early).
The hotel is advertised as a 5-star, but we feel it has more of a 3-star rating due to too many faults.
As the hotel closes on the 31st October until next year, I feel it safe to assume that they were reluctant to spend any money on it at that time of year.
The heated pool was not heated...when I asked at reception as to when the heating failed and when they expected it to be heated again I was told that it broke "last week" and no-one could tell me whether it was being fixed!
People had previously mentioned the Internet being very slow or even non-existent. Everytime we used it in the room it either crashed or just wouldn't connect. When I complained to reception I was told it was "the Internet provider to blame" This has been going so long (as per previous reviews) that maybe somebody should have been thinking "maybe we should change provider?"
The shower leaked from the seal around the cubicle. This was reported and "fixed" twice, but guess what....it still leaked all over the floor
There seemed to be a lack of attention to detail by the management: eg:
Room cleaning was good but a black dirt edge seemed to be present around the edges of the floor.
The room was set up for 2 people.....2 cups, 2 loungers etc, and we had to ask for a 3rd set of everything, despite the booking being for 3.
The restaurant was the only little bit of positive. The staff were very friendly and helpful, although the food quality was average and lacking variety.
Its a shame, as it could be a very nice hotel if someone took it in hand. We wouldn't rush back as I am sure there are better hotels around Kos that would offer much better quality and value for money.
- Official Description (provided by the hotel):
- Boasting a beachfront location in Lambi, Diamond Deluxe is a 5-star hotel offering rooms with PC and free wired Internet. It includes a spa centre and a 2,000-m² pool complex.Diamond Deluxe Hotel rooms are luxuriously decorated in shades of white with golden details and hardwood floors. They are equipped with air conditioning, LCD satellite TV and DVD player, and feature hydromassage facilities. Their balconies or verandas boast spectacular views of the sea or the pools.The Mazarin Spa includes 5 state-of-the-art treatment rooms and an indoor heated pool with water jets. Natural ingredients are used in all therapies following the holistic philosophy of the spa.Emerald Restaurant serves a rich breakfast buffet overlooking the pools and the gardens, while the Peruzzi mediterranean offers local seafood with a modern twist. Hotel Diamond Deluxe also has three bars, at the lobby, the pool and the beach, serving drinks and exotic cocktails in elegant settings.Diamond Deluxe Hotel is within 3 km from the town of Kos. The airport is 24 km away. Free private parking is available on site. ... more less
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- Also Known As:
- Diamond Deluxe Resort
- Diamond Deluxe Hotel & SPA - Adults Only Kos, Greece