We stayed at the Diamond Deluxe Hotel in Lambi in Agust 2011 after reading some positive reviews on Trip Advisor.All I can say that these reviews are written by the hotel themselves. It looks like a 5 star hotel but at best it could be a 3 star hotel. There is NO internet service in the hotel. The reception staff are probably friends of the manager because they are very unprofessional and can not help you with much other than ordering you a taxi. The Diamond Deluxe advertise on family websites but do not offer cots or highchairs. There were 3 cots and 2 highchairs for the whole hotel. We were told by staff that they had to advertise on family travel sites because numbers were so low the were desperate to fill the rooms. They had nothing for children to do and the small playground could not be used during the day because there was no cover and the equipment got far too hot for children to climb on and in the evening there was no lighting so it was too dangerous to play on. The facilities looked good but there was no one in the hotel who knew how to work them such as the indoor spa pool with the jetsprays, massages etc... You had to wait for towels every morning because the manager told us that they wash them in the morning and they have to wait for them to dry before they can give them to the guests!!!!! Everyone around the pools sat and moaned that their children had to sleep in their prams and sit on their laps to eat dinner and the service in general. There were a few cases of food poisoning .On many occasions we had to ask them to clean the pools and the jacuzzi because there was always a layer of scum around the edges. When we complained that our baby needed something to sleep on the very rude receptionist sent to our room a 2cm deep bit of plastic that you would not even give your dog to sleep on. The manangement did not have a clue what they were doing, asking the receptionists to send away clients that had booked the Diamond Deluxe because they couldn't find the booking and at the last minute realising their mistake call them back.The staff in the gift shop were lovely and heard complaints like ours all day and suggested we contact the owners and talk directly to them as nothing would be resolved with the in house manager. The hotel is surrounded by impressive water features alond the sides of walkways. Unfortunately there are no barriers to stop people falling in and on at lease 5 occasions whilst we were there we saw people falling in, including the elderly.The food you ordered during the day was dry and was cooked from frozen and not fresh ingredients. There was hardly any meat in the burgers but was substituted by mashed up vegetables. For a 5 star hotel we expected much much more. It was the worst hotel we have stayed in.Do Not go there. This is a true account of the hotel so do yourself a favour and go somewhere else. It has potential to be great but it's not recognised by the people running the hotel. I have included photos to back my claims to help you make up your minds.
- Official Description (provided by the hotel):
- Boasting a beachfront location in Lambi, Diamond Deluxe is a 5-star hotel offering rooms with PC and free wired Internet. It includes a spa centre and a 2,000-m² pool complex.Diamond Deluxe Hotel rooms are luxuriously decorated in shades of white with golden details and hardwood floors. They are equipped with air conditioning, LCD satellite TV and DVD player, and feature hydromassage facilities. Their balconies or verandas boast spectacular views of the sea or the pools.The Mazarin Spa includes 5 state-of-the-art treatment rooms and an indoor heated pool with water jets. Natural ingredients are used in all therapies following the holistic philosophy of the spa.Emerald Restaurant serves a rich breakfast buffet overlooking the pools and the gardens, while the Peruzzi mediterranean offers local seafood with a modern twist. Hotel Diamond Deluxe also has three bars, at the lobby, the pool and the beach, serving drinks and exotic cocktails in elegant settings.Diamond Deluxe Hotel is within 3 km from the town of Kos. The airport is 24 km away. Free private parking is available on site. ... more less
- Reservation Options:
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- Also Known As:
- Diamond Deluxe Resort
- Diamond Deluxe Hotel & SPA - Adults Only Kos, Greece