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“we really enjoyed it and hope to go back next year!” 4 of 5 bubbles
Review of Diamond Deluxe Hotel & SPA - Adults Only

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Diamond Deluxe Hotel & SPA - Adults Only
Ranked #5 of 52 Hotels in Kos Town
GreenLeadersPlatinum level
Bruges
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“we really enjoyed it and hope to go back next year!”
4 of 5 bubbles Reviewed August 8, 2011

In short : a very beautiful and very good design hotel, we had a wonderful time!

In long : Breakfast : it was very good. You could eat healthy (smouthies, fresh fruit etc) or wonderful warm apfelstrudel and there were also many kinds of bread.
DINNER: we had already bigger choice in other 5star hotels but i must say that the food was very good! Although there were many things in sausages but you can take the fish for instance and leave the sausage...For dessert, cakes were good but not excellent (when i compare it with other 5*)
THE STAFF: they were all BRILLIANT! Many thanks to Alex who always made things happen perfectly and made you feel very welcome, and also to Marius who was special to us too. But i must say that everyone did there job perfect. It's like a good oiled machine but with many human warmth!

THE ROOM : we had a double front pool room. It was amazing. We could go straight from our room into the water and afterwards we could just turn round and we were immediatly back into our room when we wanted to change into dry bathing clothes.
If i could change anything about the room it would be that it wasn't efficient enough to put all of our things properly in the wardrobe. There wasn't any cupboard so you had to put it all into the wardrobe wich wasn't practically designed. But it's only a small detail. It's inferior to the beautifulness of the room itself.

CLEANNESS: the whole hotel is spotless.
The housekeeping was very friendly but could have been a bit more clean. It wasn't clean enough for a 5* hotel. On our last day i hoped that someone would finally wipe the floor on our balcony, because we had sit there for many hours and after 9 days i find that i should have been cleaned. I saw a cleaning women clean the balconies of the rooms next to us and i had taken already everything off our table to help her but still she didn't clean ours. Afterwards, i had a very sad feeling and felt very stupid...
We always put money on our pillow so we expected a good service. The day before we went home even the toilet wasn't cleaned and the white toothpaste was still on the glass....so you can't say that is really clean as a 5* should be clean...

THE ITALIAN RESTAURANT: SIMPLY PERFECT!!!!!! The view is breathtaking and VERY ROMANTIC. You can sit outside and watch the sunset. You feel as if you are the king and the queen (i am really not exaggerating). We ate grilled octopus and then the black tagliatelli with salmon : BOTH DELICIOUS!!!!!
The only little remark we gave was that when you drink champaign, you'd expect to get something like peanuts, olives or a little appetizer but we got nothing. That is also a minor thing that could be improved.

RECEPTION: they were also perfect and very friendly!!!

THE SPA: i went twice to the hairdressor, he did his job very well, i was very pleased with the result. Attention: the hairdressor is not open on saturdays & sundays.

RENTAL : we rent bikes via the hotel and we were very satisfied. Every day we went to Kos town. The bar Tarzans is wonderfull, very tropical and really very pleasant. But there are also very good other, as the terrace next to hotel Aktis Art, very design and very good!
We also rented a car via the hotel (for 2days) and we were also very satisfied.

We were glad to have (the slow, but better slow than nothing at all!) internet in the room!

We hope to come back next year because the hotel is very good and you can swim a lot, eat well and the island is wonderfull and very charming.....

  • Stayed July 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cargry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Warsaw, Poland
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed August 3, 2011

We are a couple in mid 30's who travel a lot - ca. 3 holidays/ year for the last 10 years or so; both package tours and individually arranged. On top of this, many weekend escapes to boutique hotels in Europe. We should also mention this is our 5th holiday in Greece. All this, I think, gives us a good overview and a solid frame of reference for this review.

First, POSITIVES:

- Architecture (exterior, lobby and swimming pools) is really nice. The pictures don't lie. Everything still seems to be pretty new and there is little wear & tear.

- Rooms are OK. Spacious, clean and reasonably comfy. The design of the interiors is maximum effect for the minimum cost, but because it is new it still looks good. It may get worse with time, I suspect - it's just too cheap... - but for the moment, OK.

- Beach bar has a very professional staff (esp. day shift). They make very good drinks, are attentive and customer-oriented.

- The mini-market on site, I find as positive, given a relatively long distance to the city of Kos (about 5 km).

Now the NEGATIVES - maybe not too many, but, unfortunately, referring to the aspects that are key to the holiday experience:

- The BEACH... I really don't know what to say and how to describe it... The fact that some people go there and (seem to) relax there is really beyond us. We have seen, literally, dozens of beaches on 5 continents, but the private beach of Diamond Deluxe is without doubt the worst we have ever experienced. Ugly surroundings, pebbles, no sand - OK, no luck, that's just nature. We were shocked, however, how filthy it is around. Actually, for the whole stretch of 7 kilometers or so (yes, we have walked it down) it looks like one big dumping site - with used plastic bottles, broken glass, decaying concrete blocks and just garbage of all imaginative sort. Pretty much everywhere you look.

- FOOD. Very bland, unimaginative and with a limited number of options. Nothing Greek about it. Not even 3-star, in our view. Worst than food courts in shopping malls. On par with the worst of the airlines. Utterly disappointing, given how good Greek cuisine is and, actually, how really not difficult it is to deliver it. That is if you care... We are from Warsaw, Poland - not exactly a culinary capital of the world - still, from the top of my head, I can name 5 bars/ restaurants with a much, much better Greek food than what they offer at DDH (and for the fraction of the price). I have to be fair and say that food on Greek nights (Tuesdays only, unfortunately) is really good. I think for that one night, they have a visiting chef from somewhere outside.

- GYM. The website says "fully equipped fitness centre", which has the overstatement of the year. I mean, you just have to see it... "ABSOLUTELY free of charge" is what the front desk staff say to you on the arrival. You get the joke when you see it. We actually did laugh...

All in all, if you are looking for a relaxing time on the beach, authentic Greek experience (food, in particular) - don't go there. You will be disappointed, as, surely, we have been.

If you are looking for a cool & trendy place, where you can lounge around, sip your drink and play with your iPad (favourite activity of hotel guests) than, yes, it may actually be for you. The pictures you will take with your iPhone will, no doubt, look good. Your Facebook friends will like it. Hey, you may even manage to convince yourself of the quality of the place. Judging by the many positive reviews on this site, people have been successful in that. I have to congratulate them, because, we have not.

Stayed July 2011, traveled as a couple
Helpful?
7 Thank Anita_Hadas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 1, 2011

This hotel delivers in style as well as substance. The hotel and grounds are beautiful and set in peaceful countryside. The standard of the half board food exceeded our expectations, there was plenty choice every day and the breakfast was up there with any five star hotel. This hotel is surrounded by stunning pools and it gives the place a really chilled out and laid back atmosphere. The staff were professional and attentive and made you feel welcome even on a early morning arrival like ours. This was the best hotel i have ever stayed at in Greece and as well as a varied mix of worldwide tourists Greek families were on holiday at the hotel which made it a enjoyable stay. Top marks to the Diamond Deluxe and keep up the good work.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JMC67776
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed July 19, 2011

I was a little concerned that this hotel, which looks so achingly 'Hip' from their web site, would prove to be a case of style over substance... I'm happy to report that it isn't.

Yes it's stylish; yes, it's cool; and yes, it's loaded with designer touches. But it still manages to be charming and comfortable and not the least bit stuffy or sniffy. This is, in the main, due to their excellent staff – all of them.

Here, special mentions must go to, amongst others, Julia at the pool bar, who also manages to service the beach as part of their Beach Butler service – she never seems to stop, and it's always service with a smile.

Audry, on reception, dealt with every request swiftly and efficiently, even arranging for an extra mattress for our son's bed without fuss. Every question, every request (from a timetable for the buses and arranging a DVD player, to solving the mystery of the toothbrush charger!).

I had the opportunity to attend one of their cookery demonstration where I met the Head Chef (Stakis) and his Sous Chef (confusingly, also called Stakis!). Thereafter, whenever I bumped into either of them at breakfast or dinner, I was treated like a life-long friend.

Lastly, but by no means least, there was Marius and his colleague Florin – 2 chaps from Roumania – who went out of their way to look after us at every meal. On shear charm alone, Marius should be well on his way to becoming a General Manager or running his own business.

We could find no fault with any of the staff we dealt with, from chambermaid to banqueting captain. Maybe a lot of it's down to our attitude – we always treat people with politeness and respect – and trying a little basic Greek goes a long way (even if we found out later that the staff member in question was actually from Latvia or Roumania – lol!).

The design of the hotel itself is very contemporary with clean lines and quirky touches (life-size horse sculptures with lampshades on their heads or bicycles suspended from the ceiling, for instance). There is a water theme that runs throughout – literally, from outside the entrance, iunder the glass staircases to the Spa and Gym, around the buffet restaurant, open on 3 sides, and the Pool bar, accessed across a glass 'bridge' from the lobby lounge.

Outside, there are a number of pools, with the largest, a free-from shape that meanders through the centre of the accommodation, with many rooms opening onto their own pool-side terrace, complete with palm-fronded umbrella shades and sun loungers. In one corner of this central complex, is a kiddie pool, surrounded by plenty of loungers and umbrellas in the same style.

Up a level, there are a couple of Spa pools and a shower, a bridge, over more water features, to the restaurant and bar area and a further lap pool. Again, this has numerous loungers and shades. One side of this pool faces the opening to the Spa, with its swim-in access to the indoor pool.

Here is a haven of cool, peace and quiet should you wish to escape the sun and your fellow holiday makers. There are 2 well equipped changing facilities with separate shower, changing and toilet cubicles, as well as plenty of lockers (although I never discovered where one obtained the keys!).

A glass staircase descends to the gym and the rest of the Spa facilities, withits treatment rooms and specialist areas. The gym itself is spacious, if fairly sparsely equipped, although it's probably ample for guests needs, with a couple of the latest treadmills (complete with cardio monitors), a cross-trainer, a multi-gym (not the usual Nautilus type, but one I've not encountered before), an incline bench, a set of free weights and a Swiss balance ball.

The hotel is situated directly on the coast road leading into Kos, but it's not particularly noisy, even if, on some nights, there was the occasional car or bike taking advantage of the long straight stretch to race along.

Across this road is Lambi beach – a narrow strip of sand (which in itself, makes a nice change from the vast majority of Greek beaches). There is a shower and a little dune area to one side with some vegetation which helps screen that part from the road. The hotel has an area accessed via a board-walk to a selection of sun loungers and shades (in the same style as around the hotel) for guests wishing to take full advantage of the breeze blowing from the sea. As I mentioned earlier, the Pool bar has staff who regularly check along the beach for patrons in need of refreshments and, in the afternoon, someone even comes round with a complimentary platter of chilled fruits.

It's not the best beach ever seen; it's not even the best beech on Kos, but it's fine, and the views across to Pserimos and Turkey are constantly changing. The facilities may be a bit Robinson Crusoe basic, but the sunsets are stunning.

These same sunsets can be seen from the hotel, and the Pool bar is a great place to chill with a drink at any time, but in the evening as the sun sets and the music plays, it becomes more of a chill out lounge.

We were very lucky, as our accommodation (upgraded to deluxe suite) faced the beach with the glorious views to Pserimos and the sun sets. It has a private patio and its own plunge pool which was an added luxury. So top tip, if you can, request one of the suits (numbered DS1 – 7 I believe, with number 7 being closest to the hotel complex).

These suits have a separate lounge area with a large, white leather sofa which converts into a bed (used by our 15-year old son), a couple of club chairs and a flat-screen digital TV. Satellite channels are limited, so try to request one of the hotel's DVD players prior to going and take some films with you.

In the bedroom, we were greeted by a gold, circular bed, finished in mock-crock 'leather' with mirrored ends. If you think that tack, you should see the robes (the rooms come with 2 types – waffle for the bedroom and towelling for the bathroom)!

The glass-walled bathroom is roomy and well equipped with separate shower 'wet-room' (although ours leaked!). There are plenty of towels (including ones for beach and pool) which are changed as you need them to be. The rooms are cleaned and made up daily and always smelled fresh.

There were 2 sets of double wardrobes, one of which contained the electronic safe and they have plenty of hangers. One gripe though, it would have been nice to have some drawer or shelf space within these as the rooms are kept sparse and have no drawers anywhere.

The bedroom has a computer set on a built-in table next to the bed. There's also free Wi-Fi but it seemed this could only be accessed from within the lounge area off the lobby. This area also has another bar, but we never saw it in use the whole stay.

The hotel has a quaint Greek chapel, which I believe is for wedding services. There's also a kiddie play area, a table tennis area and some tennis courts, but we didn't make use of any of these facilities. We think there are also bicycles available from various stands around the complex, but check this at reception. It's only a very flat 4kms ride into Kos town, but we used the bus service which is regular, reliable and cheap, with both outward and return stops right outside the hotel. It takes about 10 mins to the drop off at the 3 Dolphins at the harbour side. Here you'll find a kiosk for purchasing your return tickets (which I'd recommend doing as you get off to save time later).

Surprisingly, for a 5-star hotel, there is a mini-market shop, selling all manner of provisions, including alcohol and soft drinks. This is run by the most charming lady called Kristofina, who goes out of her way to be helpful (even phoning the owner of the jewellery-gift shop next door to bargain on my wife's behalf for a watch she was interested in).

This little shop, typical of so many in 5-star luxury hotels, differs in that the items stocked are bargain prices, especially the watches (we saw a great number of guests sporting them on their wrists during their stay). Factor in an extra €50 to the spending money and treat yourself!

Now – the negatives!

Stylish and contemporary, the hotel may be, but the standard of finish in many areas is less than perfect. The designers obviously chose high-end materials for their scheme, but they weren't executed with the same degree of high-end finish.

My main complaint about the hotel though is the food.

It would seem the gastronomic considerations are aimed squarely at the European guest, with far too much emphasis on dishes swimming in sauces. There was always plenty of choice in the main (buffet style) restaurant, but on one evening I counted 6 dishes that came with a sauce – even if they didn't need one!

Even the Greek night had traditional dishes ruined by trying to take them towards a homogenised, central European interpretation. I understand businesses trying to address their key markets and this hotel does have a high proportion of non-Brit guests. Even so, I reckon everyone's experience would have been improved if, every night, they had a selection of Modern European cuisine and a traditional Greek 'corner'. This would still allow for themed evenings, while giving guests the choice to sample some authentic local cuisine. I believe the chefs would have been happier too.

That gripe aside, there were certain aspects of the food worth praising – the selections of salads were excellent, the breads were outstanding, the grills were good and the local yogurt dishes delicious. The staff are cheery, obliging and not without humour, despite working in hectic, hot conditions.

We stayed on half-board basis, which I believe equated to €25 per head (so an extra €75 for the 3 us a day). There is another restaurant at the hotel, an Italian but this is a la carte and is very expensive. The half-board supplement has no allowance towards this restaurant cost, although all hotel guests, regardless of board basis, receive a 20% discount.

We costed an average meal for the 3 of us and, without drinks, it came to about €140. With the discount this came down to about €112. Taking into account the €75 we'd already paid to go half-board, this equated to over €63 per head for dinner every night. Not likely!

A better way to do things would have been for guests on half-board to have a €25 allowance per head off the a la carte menu costs. This is something we've experienced at other 5 star hotels. This is one area the hotel really needs to address if it is to live up to it's reputation as the islands premiere place to stay.

Room Tip: Ask for a Deluxe Suite – these face the beach and have a private patio and pool.
See more room tips
  • Stayed July 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank dirtym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bonny Scotland
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 9, 2011

Was so looking forward to staying here but after making our booking with Thomas Cook & paying in full they demanded an additional £1200. I know this has nothing to do with Diamond Deluxe Hotels but feel extremely aggreived by Thomas Cook who seem to have all dilemas/eventualities covered to ensure that they as a company don't loose out and have little consideration for customers. I am sure we would have had a great time here as the hotel looks amazing but will not have the opportunity as Thomas Cook have now cancelled our holiday as we were unwilling to pay the ADDTIONAL £1200 after paying our holiday in full. Little wonder they made £41.7million pound profit last year!

Stayed July 2011, traveled with family
Helpful?
5 Thank heilanlass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bruxelles
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed July 5, 2011

to the management of the hotel Diamon Deluxe in Cos Greece:

due to very positive criticisms of your hotel, we booked, through Neckermann Belgium,
a one week stay in a double room from 7th to 14th July 2011.
The tour operator just informed us, 48 hours before departure, that you are overbooked.
For a hotel of your class, we find this particularly incorrect.

Stayed July 2011, traveled as a couple
Helpful?
Thank midom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tsaousis, Manager at Diamond Deluxe Hotel & SPA - Adults Only, responded to this review, July 6, 2011
dear Sir,

i am really sorry for that matter (overbooking).
please believe me that i was not our fault. due to misunderstanding with Thomas Cook they put more rooms available than we have into their system to sell and they cause problems to us but to the guest too. we say to them to put 7 rooms available and they put by accident 70 rooms available, we have only 110 rooms in the hotel and they sold all. so you can understand that it was a mistake and not in purpose. We even help them also to allocate you in a nice hotel too and at the same area because for sure that it was not your mistake or a mistake that the travel agency did. it was a mistake for the central office of Thomas cook. it was a human error.
Anything that i will say now for sure i will not make you feel better, but i invite you in our hotel for a visit to see by your own. Morover, when you come to kos you can say to thomas cook representative to trasfer you in Diamond Hotel because after 3-4 days we have availability not the room that you book but better and we can offer you that as an upgrade.

thank you very much for your understanding and feel sorry on behalf of thomas cook and mine.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
derbyshire
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 4, 2011

We had seven wonderful days at this hotel. The hotel itself is attractive and very well laid out. The pool area is huge and the decorative water ponds are so attractive, especially at night. There are plenty of sunbeds and parasols although there are still the usual early risers who reserve their beds in the best spots. Everything outside is spotlessly clean.

The rooms (we had a fairly standard 1st floor room) are clean, light and comfortable. Fresh towels and linen were provided each day and free pool/beach towels, also changed as often as you wished. There is TV and internet in your room although we didnt really use it other than to check flight home.

The restaurant, (we were half board) is buffet style and the food is of a high standard with plenty of choice and you can eat as much as you like. There is an a la carte restaurant upstairs but we never felt the need to use it. If I had to find something to be picky about it would be that smoking was allowed in the restaurant (on the terrace at least) and I found that surprising, but the laws may well be different in Greece and to be honest it didnt cause us a major problem because the breeze quickly blew away any smoke.

The beach is just across the road and is pretty good, a bit pebbly when you enter the water so take swimming sandals. There are free sunbeds exclusive to the hotel.

The staff were very friendly and helpful. They arranged car hire and were able to advise on bus timetables etc. We didnt find anyone at all stuffy or unfriendly.

Overall I would recommend this hotel to those wanting a peaceful holiday. Any entertainment is thankfully very low key, in fact we just had one night where a 2 piece band and a couple of greek dancers came. The nearest bars etc are a bus or bike ride away so apart from ocassional noise from the neighbouring hotel, it is very quiet.

We will certainly return here for another relaxing week to recharge our batteries.

Room Tip: Pool view rooms have their own terrace/sunbeds
See more room tips
  • Stayed June 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Gadabout50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tsaousis, General Manager at Diamond Deluxe Hotel & SPA - Adults Only, responded to this review, July 8, 2011
thank you very much for your feedback and your good words for our hotel. it was also our pleasure to accommodate you in our hotel and we will be even more happy to see you again.

Regards
Xenofon Tsaousis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Diamond Deluxe Hotel & SPA - Adults Only

Property: Diamond Deluxe Hotel & SPA - Adults Only
Address: Aigaiou, Lambi | Aigaiou, Lambi, Kos Town 853 00, Greece
Location: Greece > South Aegean > Dodecanese > Kos > Kos Town
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Kos Town
#3 Luxury Hotel in Kos Town
#3 On the Beach Hotel in Kos Town
#6 Romantic Hotel in Kos Town
#11 Family Hotel in Kos Town
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Diamond Deluxe Hotel & SPA - Adults Only 5*
Number of rooms: 96
Official Description (provided by the hotel):
Boasting a beachfront location in Lambi, Diamond Deluxe is a 5-star hotel offering rooms with PC and free wired Internet. It includes a spa centre and a 2,000-m² pool complex.Diamond Deluxe Hotel rooms are luxuriously decorated in shades of white with golden details and hardwood floors. They are equipped with air conditioning, LCD satellite TV and DVD player, and feature hydromassage facilities. Their balconies or verandas boast spectacular views of the sea or the pools.The Mazarin Spa includes 5 state-of-the-art treatment rooms and an indoor heated pool with water jets. Natural ingredients are used in all therapies following the holistic philosophy of the spa.Emerald Restaurant serves a rich breakfast buffet overlooking the pools and the gardens, while the Peruzzi mediterranean offers local seafood with a modern twist. Hotel Diamond Deluxe also has three bars, at the lobby, the pool and the beach, serving drinks and exotic cocktails in elegant settings.Diamond Deluxe Hotel is within 3 km from the town of Kos. The airport is 24 km away. Free private parking is available on site. ... more   less 
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Also Known As:
Diamond Deluxe Resort
Diamond Deluxe Hotel & SPA - Adults Only Kos, Greece

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