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“Great Service”

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BEST WESTERN Hotel St Pierre
Ranked #1 of 1 Hotels in Newmillerdam
Certificate of Excellence
Staffordshire, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Service”
4 of 5 bubbles Reviewed July 22, 2014

On the day we arrived we were given a room key but on entering this room it was evident that there was no bedding. we rang down to reception and someone came to the room promptly and apologised we had been given the wrong key. problem soon resolved. the rooms were clean, comfortable and spacious. we only had breakfast in the hotel so cannot comment on evening meals. I was however extremely pleased with the service I received on the second day. I commented to Wayne the waiter that I was a little bit disappoint that the buffet breakfast did not have black pudding, no sooner had I said this than he went into the kitchen and asked the chef to cook some specially. Wayne was very helpful and a credit to the hotel, we found everyone pleasant and helpful a very pleasant stay. Very good value for money. Nothing to do with the hotel but if you get chance to have a walk out in the evening there is a lovely lake just down the road with a good walk all the way round.

  • Stayed July 2014, traveled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Trudge2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma_Taylor, General Manager at BEST WESTERN Hotel St Pierre, responded to this review, July 30, 2014
Thank you for your kind comments about our hotel staff, this is very much appreciated and I know all members of my team will be thrilled to read such positive comments. I’m delighted that you found your room to be clean, comfortable and spacious. I am however very sorry that you were allocated the incorrect room on your arrival , but pleased to hear this was quickly rectified. I have passed your comments to Wayne , who again apears to have gone above and beyond to deliver a memborable experience.Thank you once again for taking the time to place your review, and I hope you will visit us again in the future.
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863 reviews from our community

Traveler rating
    445
    269
    88
    35
    26
See reviews for
223
271
35
177
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Wakefield, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed July 21, 2014

My husband and I got married at the hotel St Pierre on saturday the 12th July 2014 and it was the most amazing day of our lifes.
The venue is lovely. With the added addition of dame down the road for photos.
The staff are friendly, helpful, organised and made all my guests both family and friends feel very welcome, no request was too much hastel, even supplying sandwiches once all the food had stopped been served as my bridesmaids and I were starving at 11.30pm.
And if you are planning a wedding you will never get anyone to assist and help you on your big day better than Mel she is amazing xxxx she will be a friend of mine for ever and the hotel are so lucky to have her she is an absolute star xxx
If you want a friendly, organsied, relaxed, amazing wedding day please think of St Pierre as you will not be disapointed you will be thrilled.
Claire and Richard Moorhouse Smith.

Room Tip: Get married there and have a suite
See more room tips
  • Stayed July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank claire m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma_Taylor, General Manager at BEST WESTERN Hotel St Pierre, responded to this review, July 30, 2014
WOW, what a fantastic review !! We are all so pleased that your Wedding Day was perfect for you, and so happy that your bridesmaids were accommodated later on in the evening and nothing was too much hassle. This was such a special day for you both, and I’m absolutely delighted to read such nice things about Mel and all the staff here that work so hard to make all our events run smoothly, ensuring our valued guests take away wonderful memories. Thank you once again, and thanks for popping in to see me this week and we all look forward to welcoming you back again in the near future.
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newcastle
2 reviews
5 of 5 bubbles Reviewed July 21, 2014

Arrived to find ample parking - a big tick already! Reception was easy to find, and although there was a small queue of people in front of me I was booked in really quickly and made to feel very welcome. On discovering I had not stayed here before, I was given all the information I needed about the location of the room, breakfast arrangements etc. The lift to the room was a little small and slow, but did the job. The room was a little larger than expected for the price I had paid and very clean and comfortable, with both a sitting area and a dressing table. The bathroom was equiped with both a shower and bath and copious amounts of hot water. There were plenty of spare towels, and pillows available in the wardrobe if required. The bar area was small but cosy and the barman efficient and extremely friendly, without being gushing. I must make a special mention of the toilets in the public area - both the ladies and gents were of a superb standard. Breakfast in the morning was buffet style, with plenty of choice, both hot and cold. Checkout was extremely smooth, even though the staff were coping with a wedding party at the time. Special thanks to Wayne, who from checkin to checkout made us feel very welcome - a great asset to the company! Hope to visit again soon!

  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank candmp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma_Taylor, General Manager at BEST WESTERN Hotel St Pierre, responded to this review, July 30, 2014
What a pleasure it is for all the team here to read such a fantastic review of our hotel, and we are all thrilled that you enjoyed your stay with us. I have personally congratulated the members of staff who helped to make your stay so welcoming, in particular Wayne and they were really happy to receive this recognition. We all look forward to meeting you again when you are next in the area - thank you so much for such a wonderful review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, United Kingdom
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed July 19, 2014

I Have stopped at this hotel a couple of times its a bit disorganised on the last occasion I stopped for three night first night was ok on the second morning I waited so long for any one to offer me tea, coffee or a cooked breakfast I just had cereal then went to work came home that night went to the room it had not been serviced bed not made room not cleaned and no clean towels. I reported this to reception and they did give me clean towels. Ok sometimes things get missed but then I filled out there on line survey and got the standard reply thanks for filling it in nothing about my room not being serviced so don't bother filling this in as they don't read it this in my opinion a big management failing. then sent an e mail asking why do they not read there survey reply's as I know 99% of other Best Western hotels do read them but once again I got no reply so I believe that the management don't care as long as they get your money
on the whole the staff are very friendly and good at there job the hotel is ok its just a big management failing in there customer service attitude for this reason I will never stop there again from now on I will stay at the Best Western Rodgerthrorpe hotel much better management and customer attitude so for such bad management I give this hotel a low rating

  • Stayed July 2014, traveled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank tony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma_Taylor, General Manager at BEST WESTERN Hotel St Pierre, responded to this review, July 31, 2014
Thank you for taking the time to write your review about our hotel on Trip Advisor, and I am sorry that we let you down with your breakfast and bedroom issue. I will certainly address this issue with my Food and Beverage Manager and Housekeeper, as this is certainly not typical of our standard of service. I have emailed you directly to address your concerns regarding the survey questionaire and I do hope you will consider returning to us when you are next in the area and thank you again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tyne & wear
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed July 18, 2014

Just returned from a great break in Hampshire. On our way we stayed at St Pierre where we were not disappointed. This is a great hotel in a lovely little village which has a lovely country park. The rooms were very clean and comfortable. We had a meal which was excellent. The breakfast was great too. The staff were all wonderful, very friendly and helpful. I would definitely recommend this hotel.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank gem60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma_Taylor, General Manager at BEST WESTERN Hotel St Pierre, responded to this review, July 30, 2014
Thank you for taking the time to go into Trip Advisor and say such nice things about our hotel. It really is a great morale booster for the staff when guests give great comments, as they all work really hard to ensure all our guests have a memorable time when they stay with us. I do hope that you will return to us if you are ever in the area. Once again, thank you for your review.
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Stockport, United Kingdom
2 reviews
4 of 5 bubbles Reviewed July 13, 2014

We chose the Best Western @ Newmillerdam as it is the nearest accommodation to the location of this years get together with friends from school days. The experience from arrival through to departure. The room was excellent with a very comfortable bed, breakfast offered a good selection of well presented cereal and fruit options with full cooked breakfast to follow. Staff were helpful and chearfull from arrival to departure.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank Trevor A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma_Taylor, General Manager at BEST WESTERN Hotel St Pierre, responded to this review, July 17, 2014
Thank you so much for giving the Hotel and Staff such a fantastic review, and I'm really pleased that you had a great stay. I hope that you will stay with us again on a future occasion when you will be made most welcome. Once again, thank you very much for taking the time to place your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Le Havre
1 review
2 of 5 bubbles Reviewed July 11, 2014

Need to be refreshed: the bed was awful and the bathroom old.
Good breakfast and well located near a great place for walking around a pond.
Was there for business, good for 5 days max not for staying longer.

Helpful?
Thank wyhlem
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Gemma_Taylor, General Manager at BEST WESTERN Hotel St Pierre, responded to this review, July 15, 2014
Thank you for taking the time to go into Trip Advisor. We receive lots of
compliments about our breakfast, so I'm really pleased that you enjoyed it, but disappointed to here your comments relating to the decor and comfort of the bed. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about BEST WESTERN Hotel St Pierre

Property: BEST WESTERN Hotel St Pierre
Address: 733 Barnsley Road, Newmillerdam, Wakefield WF2 6QG, England
Location: United Kingdom > England > Yorkshire > West Yorkshire > Wakefield > Newmillerdam
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Newmillerdam
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Hotel St Pierre 3*
Number of rooms: 54
Official Description (provided by the hotel):
Welcome to the Best Western Hotel St Pierre, 3 star hotel set in the tranquil and picturesque surroundings of Newmillerdam, Wakefield.The Hotel offers 54 en-suite bedrooms, 6 conference and banqueting rooms, Pierre's Restaurant, Lounge Bar and ample free parking. Ideally located just a few miles from J39 of the M1.Less than 3 miles from Wakefield Centre and just a short drive to Barnsley, M62 and Leeds City Centre.Whether you're here on business or pleasure we have the perfect surroundings to help you relax and unwind. ... more   less 
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Also Known As:
Best Western St Pierre
Best Western Wakefield

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