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“Mixed Review”

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Holiday Inn Leeds Garforth
Ranked #1 of 2 Hotels in Garforth
Kendal, United Kingdom
Level Contributor
49 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Mixed Review”
Reviewed March 4, 2013 via mobile

We stayed here for a family wedding in March. On initial arrival I was impressed. The hotel seemed to have more than a standard holiday Inn. There was a pool, steam room and sauna, a fairly modern looking entrance with good sized bar and restaurant in the rear and a warm greeting from the staff on reception.

It wasn't until we reached the room that I could find anything to moan about. Firstly, we had brought our young son with us for our first time away as a young family. Therefore due to a mixture of our school boy error and the hotels poor judgement we were given a room at the other end of the building which was down some stairs, up stairs and then right at the end of an incredibly long corridor. Thinking about things now, we should have asked for a more convenient room or alternatively, knowing the hotel had no lift they could have put us much closer. It took us one he'll of a struggle to get to the room.

The room itself was the exact size I would expect from the Holiday Inn. It wasn't at all modern with a small old tv, standard size en-suite which was in desperate need of a refurb and the thinnest walls. So much so that I had to check we'd closed the door on several occasions as you could hear every word as people were going down the corridor. My biggest gripe however, was the wi-fi. The hotels literature stated that there was wi-fi throughout. However this simply wasn't the case. The coverage was poor and in our room we received it in a tiny corner and the actual connection was incredibly poor.

The wedding itself was a lovely day. There was another function going on at the same time in a function room down the corridor. However both rooms had a separate bar away from the residents bar enabling the day and night to go smoothly. The staff seemed well trained and were all polite and efficient during the wedding breakfast and the evening. I got this impression throughout the entire building in fact. Everyone seemed warm from the housekeeping staff, reception, gym, bar and waiting on.

All in all out stay was enjoyable but with a bit of investment this hotel could be great.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoeCobb1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Leeds Garforth, responded to this review, July 11, 2013
Dear Joe_Cobb,

Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. Please allow us to apologize for the issues you had with your room accommodations and any inconvenience the outside noise may have caused you. We also apologized our WiFi services was less than satisfactory. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. For that reason, the comments are troubling and will certainly be looked into. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

731 reviews from our community

Traveler rating
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    82
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
  • Dutch first
  • English first
  • German first
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English first
Dudley, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 26, 2013

Stayed here last week for 4 nights. The food was fine but for 3 of the 4 nights we were not offered tea and coffee just totally overlooked. Need more staff. The heating / aircon is operated by key card and only comes on after 15 minutes. i thought there was a problem and someone came to the room and offered us an additional heater. We kept it all week as it was very cold. Despitebeing a couple we were left just 1 bath towel and 1 hand towel and when i complained theydid give us extra but when room cleaned again same happened. I have stayed in Holiday Inns before and realise that it is because this is franchised out it is not up to much.
would not recommend and would not stay again.We were not the only ones in the party to comment on it.

Room Tip: Choose one near the reception as you will be calling often
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank happygrannynanny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Leeds Garforth, responded to this review, March 19, 2013
Dear happygrannynanny,

Thank you for taking the time to write a review about your recent stay with us. I am sorry that you encountered some issues with the heater or air conditioning unit as well as the poor housekeeping service received. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for your review. I hope we have the opportunity in the future to provide you with a better experience.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed February 25, 2013

I have just returned from a weekend break to York with Parrys' international , and our overnight stay was at this hotel.I have to say that although the rooms were a little on the small side, they were adequate for our stay, they also perhaps needed a little TLC, were fine for one night , extremely quiet too , one of the quietest hotels I have stayed in.
The staff were excellent , very attentive and interested in what they were doing, evening meal was a buffet style which was fine with plenty of choice.
The buffet style breakfast was excellent too , and again superb service from staff, would stay here again

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank colmac_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preston, United Kingdom
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 24, 2013

my wife and I have just returned from a weekend away via Superbreak at this hotel. from the moment we arrived the service was friendly and professional and value for money exceptional. the hotel was the 'mystery hotel' and as a consequence was £60 for 2 nights bed and breakfast for both of us. the hotel is well situated for touring the area including York and the breakfast was , well fantastic. on our first night we had the set menu deal......£40 for two three course meals and a bottle of wine included....good food well cooked! ok on a minor note the hotel is a tadge dated but it works. All in all a pleasant surprise.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank toffee290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackpool, United Kingdom
Level Contributor
164 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed February 23, 2013 via mobile

Booked this hotel due to Bpool playing Leeds on Wed. We arrived on Tuesday and were Booked in quickly being a Gold member. Room 76 was clean but small.With my nephew being with us not a lot of space to Move about and a TV Which had come from Noah's Arc it was old. The staff were friendly & helpful & ordered us a taxi to the. Indian Restaurant. On our return we had a drink at the bar one of which was free. On arrival we used the Pool for A Nice swim also before Breakfast. On retiring to the room for the night I found the bed to be small & hard as a brick my back hurt all day Wednesday. The Breakfast was very nice & Chef Happy to cook eggs fresh. Reasonable Stay but lagging behind some of the others we stay at.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank neilwatson54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Leeds Garforth, responded to this review, July 23, 2013
Dear neilwatson54,

Thank you for writing a review about your recent stay with us. I am glad that you liked our pool and breakfast service. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. We are sorry you found the television in your room out of date. Please accept our sincere apologies for any inconvenience it may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wales
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 23, 2013 via mobile

We arrived late but were welcomed warmly. The room was clean and had everything we needed. Staff were cheery throughout our stay. The breakfast was fine and we enjoyed our stay. Would definitely stay again.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WalesDavies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 21, 2013

Stayed here for 1 night, no issues with the room it was clean but the bed was like sleeping on a brick. The wifi signal is poor and really not worth trying - it definetely needs upgraded. Ate dinner in the hotel and there was a carvery on - quite tasty although the dessert was definetely not worth the £5. Good choice for breakfast.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skill39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Leeds Garforth, responded to this review, March 14, 2013
Dear skill39,

Thank you for taking the time to write your review following your recent stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are very sorry that the bed was not to your liking. Kindly be assured that we treat this matter seriously as we always strive to deliver world class service to our guests.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Leeds Garforth

Property: Holiday Inn Leeds Garforth
Address: Wakefield Road, Garforth, Leeds LS25 1LH, England
Phone Number:
Location: United Kingdom > England > Yorkshire > West Yorkshire > Leeds > Garforth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Garforth
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Leeds Garforth 3*
Number of rooms: 144
Reservation Options:
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Also Known As:
Holiday Inn Leeds Garforth Hotel Garforth
Holiday Inn Garforth
Garforth Holiday Inn

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