We were placed at this hotel by our airline after a flight cancellation. We were extremely disappointed in it. At first glance, the hotel décor looks crisp and modern, but on closer inspection, we found it to be dirty and uncomfortable.
Walls were very dirty and scuffed. The “king” bed was two twins (made up separately) pushed together. Just rolling over in bed caused them to scoot around noisily on the uncarpeted floor. The mattresses (no springs) were on top of a metal platform frame, not comfortable. The linens had unsightly yellow stains. The windows were very dirty. Wi-fi did not work in our room. This was reported to the staff, who were unable or unwilling to do anything about it. It did work in the lobby. Apparently it was not working in other guest rooms, because we saw a number of people in the lobby and bar using their laptops. An information card in the room said that the sodas and water in the frig were complimentary, and the website advertises a “free mini-bar”. Our frig was empty, no minibar. The weather was quite hot while we were in Barcelona, and our room was very hot. The A/C only works if your room key is inserted in a slot by the door, so if you leave, the room heats up. Upon returning, the A/C took hours to cool the room, and even then it didn’t get very cool. We had the fan set to high, but could not hear or feel any air circulation. By the time we got up in the morning, the room had cooled all the way down to 25.5 C (about 78 degrees F). There was no A/C in the hallways, it was very hot outside the room. Lights were ridiculously confusing to operate. We asked for extra pillows. After one hour, no pillows. Second and third calls went on hold. Fourth call was answered, pillows finally arrived after 15 minutes more. The walk-in shower and vanity area are open; there is no door that can be closed for privacy and no shower curtain or door. There is a shade that can be closed on the glass wall between the bathroom and bedroom areas, but no door. There is no tub. There is no desk or work area in the room.
Aside from the room: the spa looked very inviting and we hoped to try it out after dinner. Dinner is served much later in Spain than in the US. The restaurant did not begin serving until 8pm, if I remember correctly. The spa closes at 9, so we missed our chance to try it. The food and service in the restaurant were abysmal. Our airline had contracted for our meals. The hotel offered us a very limited buffet, serving us exactly the same meal for lunch and dinner (salad, pasta, potato, fruit and pastry for dessert) only exchanging lukewarm chicken at lunch for lukewarm pork at dinner. At lunch, the buffet was set up in the usual order: salad, entrée and sides, then dessert, and right next to dessert was a table full of wine glasses and quite a few open bottles of wine. So as I proceeded down the line, I thought, wow, wine with the buffet is a pleasant surprise! I started to pour, and a waiter ran up and literally yanked the bottle right from my hand without a word, and then he started rapidly gathering as many bottles into his arms as he could hold. I was speechless! A waitress followed him, drew an imaginary line in the air with her hand between the dessert and the drinks, and emphatically stated, “the buffet stops here!” It would have been quite comical if it hadn’t been so rude. We were not given any drink other than one liter bottle of room temperature water to share. I asked for a bit of ice and was told no by our waiter! NO to coffee or tea as well.
The location is terrible if you are a tourist. There is a shopping mall about a 10-15 minute walk away, and there were several restaurants there. These were the closest retail or food establishments we found. There is a metro station about 10 minutes away. There are zero tourist sites nearby. Hopefully you do not have mobility issues if you stay here, or you have the budget to take a cab wherever you need to go.
I rarely write such a uniformly negative review but our experience here really was not very pleasant. I’ve been trying to think of something positive about our stay: the room was fairly spacious by European standards. The bathroom was clean. They provided a shuttle to the airport which ran right on time, and since we left before the restaurant opened for breakfast, they gave us a sack breakfast. I’m not sure if this was part of the contract with our airline, or part of the hotel’s standard service. We did feel secure here, the location seemed safe enough though it was a bit deserted right around the hotel. Overall, Fira Congress was a place to stay overnight and we were glad to be on our way early the next morning.
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- Also Known As:
- Hotel Prestige Congress
- Hotel Fira Congress Province Of Barcelona, Spain