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“If only the staff were a little more attentive...” 3 of 5 bubbles
Review of AC Hotel Som

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AC Hotel Som
Balzan, Malta
Level Contributor
368 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
“If only the staff were a little more attentive...”
3 of 5 bubbles Reviewed October 16, 2013

I spent 4 nights at this hotel and whilst i was please with its location (given its close proximity to the Fiera where an expo was being held) and room quality, the staff leave much to be desired. The Hotel is located quite close to the Fiera and also a tube stop is close by. There is also a shopping complex nearby with a number of different restaurants. There is free wi-fi in the lobby whilst it costs 12 Euros for wi-fi in the rooms. Breakfast is a huge let down, in particular when one pays 16.50 Euros and most of the food has not been replenished. Every time I had breakfast it took ages for the staff to replace the empty plates, or bring clean glasses. Moreover the bar in the reception was rarely manned, especially during the day, hence making it an almost impossible task to order a drink or some food. With regards to the receptionists these tried their best however even ordering a taxi in the evening was sometimes a hassle.
Would I stay again? I think so since the hotel is very comfortable and clean, however I truly hope that the quality of the staff improves.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Trevordg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IgnacioArias, Director General at AC Hotel Som, responded to this review, October 22, 2013
Dear Guest,

Thanks so much for sharing your experience at the AC SOM by Marriott. It's relly important for us.

It is surprising that you've found our staff unproffesional, as you can read in almost all the previous reviews they allmark them as specially helpful and friendly.

Our brakfast time starts at 7 and ends at 11 o'clock, but sometimes most of our guests have the service at almost the same time, and that makes difficulties in replenishing the variaty of dishes offered.

Also thanks so much for your kind words about the cleanliness and confort of our rooms.

I hope we can welcome you back in your next visit to Barcelona, I'm sure you'll appreciate our efforts to improve every single day.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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511 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Polish first
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  • Turkish first
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English first
New York City, New York
Level Contributor
56 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed October 3, 2013

Even as MC Gold Rewards, was not provided complementary breakfast as with other Marriott brands globally. Rooms were spacious and comfortable and had a take what you want mini bar stocked with soda and water included. Quick walk to the shopping mall, restaurants and a super market. Commuter train access to Barcelona is a few blocks away. Again, had to reserve 2 rooms as there is a 2 person per room limit.

  • Stayed June 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank SteveI1302JZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IgnacioArias, Director General at AC Hotel Som, responded to this review, October 7, 2013
Dear reviewer,

Thanks so much for your comments about your stay at the AC SOM by Marriott Hotel.

As a Chain standard we don't have breakfast included as a reward's benefit, other marriott's brand do.

We are glad you enjoy the visit yo the city of Barcelona, and hope we can welcome youback soon!

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belgrade, Serbia
Level Contributor
59 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed September 20, 2013

Ok hotel for short buiness stay, not so much for couples. Good location close to the fair. Rooms a bit too dark. Clean, good size of the room. Breakfast should be bigger, not enough replenishment. Staff ok. Would recommend for shorter stay very good for business people.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank yvette79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IgnacioArias, Director General at AC Hotel Som, responded to this review, September 22, 2013
Dear Guest,

Thanks so much for your nice review.

We are glad you have enjoyed your stay at the AC SOm by Marriott and your visit to Barcelona.

We are thinking about increasing the space for the brakfast buffet, for our guests to enjoy the variety and quality of our products.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, United Kingdom
Level Contributor
4 reviews
5 of 5 bubbles Reviewed September 11, 2013

we had a lovely stay in this hotel, the receptionist were all very helpful, the breakfast staff were so lovely, we had booked in for breakfast, which was so inviting and so many things to tryand you could go in anytime from 7-11, the bar staff in the bar/lounge area were always on hand. the room was spacious and clean, we felt really comfortable here, we visited Barcelona via the metro with help and advice from receptionist, we visited the mall that was local, we went to a beach via the bus another good experince.
i would recommend this hotel, book breakfast in advance when you book.

Room Tip: our room was third floor and quiet
See more room tips
  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kay p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IgnacioArias, Director General at AC Hotel Som, responded to this review, September 17, 2013
Dear reviewer,

Thank you very much for your nice words about the AC SOM by Marriott!

It is our pleasure to read that you have enjoyed your visit to Barcelona...and our breakfast buffet too!

Hope we can welcome you back soon

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athlone, Ireland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 6, 2013

AC Hotel Som by Marriott is a very nice hotel. It is located in a convenient location. 15-20 mins in bus or underground train to the city centre; 20-25 mins to the Airport. There is a huge shopping mall 5 mins walking distance from the hotel. A nice take-away restaurant and Italiant restaurant across the road from the hotel. This is a Star hotel at the price of budget hotel, so I highly recommend stay in this hotel.

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Prashanth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IgnacioArias, Director General at AC Hotel Som, responded to this review, September 8, 2013
Dear reviewer,

Thanks very much for your nice comments abut the AC SOm by Marriott.

We are glad that you have enjoyed your visit to Barcelona, and we hope to welcome you back soon!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona, Spain
1 review
4 of 5 bubbles Reviewed September 5, 2013

nOTHING TO SAY CONCERNING THE SERVICE IN THIS HOTEL. Just note the expensive morning breakfast. Very pleasent rooms with plenty of sun throug the big glass windows. the kind of hotel, business travellers should lodge in

Room Tip: Rooms on the north are quieter and sunny
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lotbar10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IgnacioArias, Director General at AC Hotel Som, responded to this review, September 6, 2013
Dear reviewer,

Thanks for your comments about your stay at the AC SOM by Marriott.

Our breakfast buffet offers a selected variety of hot and cold goods, with the highest standards of quality, from seven to eleven A.M., and is the cheapest compared with the nearby four stars hotels.

You can also ask for just a coffee and a pastry or toast with our 24h room service (both in the room or in the lobby)

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Quebec, Canada
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed September 4, 2013

AC Som by Marriot is very nice Hotel. It is near the airport an average of 15 min by bus, if i remember well its the bus 6 that you take from the airport and it drops you 5 min away from the hotel on the station Gran Via 2, where there's a huge shopping mall. This mall is really convenient for those who love shopping, it has every popular store at very good prices. The staff in the hotel are so lovely. The view from the room is very nice too. There's many ways to get to Plaza Espanya but I took the bus L32. Oh and if your staying for a few days, might as well buy the 10 tickets for buses and metro for 9 euros, it is more convenient. In Plaze Espanya, you can walk to the olympic stadium, the museum MNAC with its magical foutain, the Gaudi palace and the olympic pool. To go to Catalunya station you can take the metro on the line 1. Overall, I liked the hotel very much :)

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Doris Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IgnacioArias, Director General at AC Hotel Som, responded to this review, September 6, 2013
Dear guest,

Thanks so much for your nice review about your stay with us at the AC SOM by Marriott.

We are glad that you have enjoyed your visit to Barcelona.

By the way, the bus, to an from, the airport is 46.

Hope we can welcome you back soon!

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about AC Hotel Som

Property: AC Hotel Som
Address: Arquitectura 1-3, 08908 L'Hospitalet de Llobregat, Spain (Formerly Minotel Capital)
Phone Number:
Location: Spain > Catalonia > Province of Barcelona > L'Hospitalet de Llobregat
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#1 Best Value Hotel in L'Hospitalet de Llobregat
#4 Luxury Hotel in L'Hospitalet de Llobregat
#5 Family Hotel in L'Hospitalet de Llobregat
Price Range (Based on Average Rates): $
Hotel Class:4 star — AC Hotel Som 4*
Number of rooms: 102
Official Description (provided by the hotel):
AC Som Hotel has an ideal location for all guests, especially for those who come to Barcelona, either for leisure or for work, finding a few minutes from downtown and the airport. This modern and functional hotel is located in the new trade fair area of Barcelona, at the Fira 2 and within walking distance of some of the most famous museums and cathedrals of the city. In the surrounding area has a wide range of shops and restaurants by the mall near the Gran Via 2El Hotel AC Som cuenta con una localización idónea para todos sus huéspedes, en especial para aquellos que llegan a Barcelona, ya sea por ocio o motivos de trabajo, al encontrarse a pocos minutos del centro de la ciudad y del aeropuerto.Este moderno y funcional hotel está ubicado en la nueva zona ferial de Barcelona, concretamente en La Fira 2 y a poca distancia de algunos de los museos y catedrales más famosos de la ciudad condal. En sus alrededores dispone de una ámplia oferta de tiendas y restauración por la proximidad del centro comercial Gran Via 2 ... more   less 
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Also Known As:
Ac Som Barcelona
Ac Som Hotel Barcelona
AC Hotel Som Province Of Barcelona, Spain

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