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“Beautiful property”

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Cinnamon Lodge Habarana
Ranked #1 of 8 Hotels in Habarana
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
35 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Beautiful property”
Reviewed January 14, 2014

Cinnamon Lodge with water bodies, a lake, old trees, sauntering monitory lizards and thriving bird life is the perfect getaway for a relaxed stay. The service standards are good, though not great. It is the ideal place to stay if you want to explore the historical sites around - like that of Polonnaruwa and Sigiriya. There's a nearby sanctuary too.

Although it is not as happening a place as the adjoining Chhaya Village during the festive time of Christmas and New Year, the beauty of the resort is enough to make up for everything.

  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
Thank TheNightjar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghazzali M, General Manager at Cinnamon Lodge Habarana, responded to this review, February 3, 2014
Thank you for your review & we are glad that you enjoyed the nature & verdant tranquil spaces of the Cinnamon Lodge whilst you were with us.

Thank you for choosing to stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,308 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (436)
Date | Rating
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Canberra
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 13, 2014

This place is stunning. This includes the gardens, rooms, wildlife, pool, and lakeside wilderness. I would even say that the buffet was stunning, especially the desert bar. We got a great 'on special' rate so we were extremely happy with the stay.

The one downside would be our service experience in the restaurant. Some meals took over an hour to arrive, some were not properly cooked, ordered water never arrived, and we were over charged for a meal. This put a sour taste in our mouths (pun not intended).

Still, it could just have been a bad night. I would be tempted to try it again next time.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andspleen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghazzali M, General Manager at Cinnamon Lodge Habarana, responded to this review, February 3, 2014
Thank you for your review & we are glad you had a pleasant stay, we do regret the service aspects highlighted & we thank you for your constructive feedback.

We do wish you would return to stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
138 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed January 13, 2014

We spent 3 days around Christmas at the Cinnamon Lodge in 5 rooms
The Good
The grounds are beautiful
The food is excellent , plentiful and cater for all needs , this is true for the buffet but also for the a la carte restaurant and the bar menu. The dining room is opened, airy and spacious enough
The location is convenient for the cultural triangle

The not so good
The cocktails are watered down and we always had to ask for a double dose of alcohol which was reflected in the bill as 2 cocktails.
The service was not what is usually received in Sri Lanka but maybe this should be blamed on the holiday season and the “fully booked” factor.
There is not enough lounge chairs around the pool
The Christmas eve was a disaster with a band that was playing loudly during the diner despite my polite request to allow us to have conversation during this time and save the volume for the actual dancing. They failed to provide a festive ambiance and the party was over before midnight.
The spa was the worst of the whole trip. It is located far from the main venue in a corner of the property (15mn walk) , the massage rooms are on the first floor and accessed only from the outside , no tea or drinks were offered after or before.

The bad
The rooms are in need of renovation. This shows particularly in the bathroom, old showerheads, splinted wood panels, mold on the corners, lack of window. The TV in the room is from the previous generation (no flat screen) and small. There are no slippers
The staff working on the grounds speaks loudly from 6 am and can be heard loud and clear.

Tips
Do not hesitate to complain if the room is not ok. I did so (nicely) and receive another room even though they were fully booked for the period.
Do not bother with the Minnerya park safari . Entering the park is a night mare and takes ages nobody seems to know why. The road are in really bad shape . Elephants you will see but from afar
Sigirya fortress is not to be missed , the highlight of this trip .

  • Stayed December 2013, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank worldcitizenParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghazzali M, General Manager at Cinnamon Lodge Habarana, responded to this review, February 3, 2014
Thank you for your review & we are glad the grounds of the resort & the culinary offerings were to your satisfaction.

We do regret that some aspects of your stay did not meet your expectations.

Thank you for having stayed with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 12, 2014

It is a nice hotel, very good service, well integrated into the natural landscape. Great swimming pool. The room I occupied was lovely (except a very old TV type with ridiculous channels), with a scent of something delicious, spacious.
The food service is buffet style, very good, large variety and choices, satisfying any tastes.

The downside is the bar: very cheap. We wondered whether the alcohol served was counterfeit : water would have taste the same thing. Furthermore, and sharp midnight, it closes!

The terrible part was the Xmas Eve. First of all it was compulsory for hotel residents, and at a cost of USD 75 (excl. drinks) for nothing special added to their original buffet. On top, a kind of noisy band, shouting so loud it prevented us to discuss and we had to leave the table.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ericmgerard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghazzali M, General Manager at Cinnamon Lodge Habarana, responded to this review, February 3, 2014
Thank you for your review & we are glad that you enjoyed the natural landscape, the food & the pool, we do regret that some aspects of your stay with us was not to your expectations.

Thank you for having stayed with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chichester, United Kingdom
Level Contributor
138 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed January 12, 2014

The Cinnamon Lodge hotel is well situated for trips to Sigoriya, Anuradhapura and Polonnaruwa. It is set in fantastic grounds with a lake and wonderful wildlife and many birds. Rooms are in chalet style dotted around the main building. The rooms are perfectly adequate but not perhaps first rate. The food and service in the restaurant however is excellent with a magnificent buffet each night with a wide range of local, regional and international choices. The cold room with desserts and fruits is amazing and service is friendly and efficient. Service elsewhere in the hotel is variable from excellent to slow and uninterested. The swimming pool is a great size for a proper swim and there is a handy shop with long opening hours.

Room Tip: Rooms furthest from the main building are quietest especially when music is played after dinner.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghazzali M, General Manager at Cinnamon Lodge Habarana, responded to this review, February 3, 2014
We are delighted that you enjoyed the birds, wild life, verdant tranquil spaces & our culinary offerings whilst you stayed with us.

Thank you for choosing to stay at the Cinnamon Lodge.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canterbury
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 12, 2014

We stayed here two nights. The service was appalling, particularly at reception. We were not shown to our room, or around the hotel- it takes 10-15 mins to reach our room. We asked for transport to a nearby restaurant, and we're not given any. We were told there was a 10k bike ride to do, but it was then only 2k, and we had walked it the night before. They didn't like you going out of the hotel, because then you soon discovered the Massive mark up on their prices. Eg a safari tour cost about $50 on the entrance to the hotel, the hotel charged $75! The room was nice, the air con didn't work consistently. However, the location next to the lake was ideal for walking along, bird and monkey watching. If you like a massive hotel complex where their is no intimacy and you are a number, stay here. Otherwise, don't!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghazzali M, General Manager at Cinnamon Lodge Habarana, responded to this review, February 3, 2014
We do regret that some aspects of your stay were not to your expectations, in reference to the pricing of safaris the difference is due to the fact that vehicles used for safaris have passenger insurance, the conditions of the jeep undergo a stringent check to ensure that they are in good condition, the drivers are trained & have a knowledge of wildlife & the resort ensures that all safety aspects are adhered to, hence the difference in pricing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
reading
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed January 11, 2014 via mobile

Stayed many places probably best location nice apartments set tastefully in grounds .
Loads of wildlife monkeys , squirrels even the large one ,kingfishers nesting and lake that the will row you around for 300 rupees.
Evening buffet fantastic , staff very friendly although bar staff a little slow ,but I think that just a Sri Lanka thing.
We stayed 3 nights and had our own guide who had his own room on site so only a phone call away.
Lots of produce all produced in the hotel grounds including bees.

Word of advice don't book the jungle elephant trip ,we did 30 dollars each to walk up the side of a lake biggest rip off ever and guide spent whole time telling us if we paid more we would get nice trip ,when told him only wanted what paid for he turned elephant around and was hitting it to get back quick. Watched him extort 2000 rupees from a young couple for bananas the elephant had eat on their trip.

Stayed January 2014, traveled as a couple
Helpful?
Thank asmith907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghazzali M, General Manager at Cinnamon Lodge Habarana, responded to this review, February 3, 2014
The 138 species of birds & other fauna that have made their Cinnamon Lodge their home & our farm with its dairy & vegetable produce are aspects that have enhanced the holiday experience of many of our guest & we are glad you enjoyed it too.

Thank you for your review & for having stayed with us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cinnamon Lodge Habarana

Property: Cinnamon Lodge Habarana
Address: Habarana, Sri Lanka
Location: Sri Lanka > North Central Province > Habarana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Habarana
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Cinnamon Lodge Habarana 4.5*
Number of rooms: 137
Official Description (provided by the hotel):
Cinnamon Lodge Habarana is located at the heart of Sri Lanka's world famous cultural triangle where history, time and tradition meet. Make delightful discoveries in over 27 acres of resplendent beauty, shielded by over 1700 tall trees, surrounded by three nature reserves. Discover tranquility in the midst of lush greenery. The 68 Superior, 63 Deluxe, 2 Superior suites and 4 Deluxe suites are aesthetically designed and are located on the ground and first floor level of chalet type accommodation. ... more   less 
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Also Known As:
Cinnamon Lodge Habarana Hotel Habarana
Cinnamon Hotel Habarana

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