My wife and myself stayed at this hotel from the 19th september for one week, the hotel is in a great location , with a great golf course next door, but there were a few problems. The hotel was full of german tourists who if you speak to them look at you as if you were from a different planet, there is no entertainment laid on at all, so in the evening after you had your dinner there was nothing to do at all. On our second night at the hotel we were woken at 4am by a large rat running across our bed and jumping onto the bed side cabinet, I went to reception and reported this to the night porter who told us to leave the room at once and gave us another room. At 8am I went to reception and asked what was going on as we had no clothes or washing gear as it was in the room together with the rat also I am diabetic and needed my insulin. I was told that the manager would be along to see us within the next ten minutes. At 9 a.m. my wife went back to reception and asked what was going on and also where was the manager. She was then told after a lot of discussion between the staff in spanish that the "rat was dead", we were then allowed to return to our room to collect our clothes only to find rat droppings in our clothes, shoes and my wifes handbag. Thirty six hours later we still had not seen the manager so my wife went to see him when he finally agreed to speak to her, she said we had a rat in our room to which he replied "yes I have called the pest control" she then asked if he had anything else to say he replied " I dont understand" she then pointed out that good manners would suggest he at least said sorry for what we had been through in his hotel he replied "Idont understand what you want me say" She then suggested he should try some decent customer relations he replied "Im sorry you feel this way" shrugged his shoulders and walked away. We never did get an apology from the manager or any member of staff. Perhaps it is normal practice at this hotel to share your room with a large rat.
- Official Description (provided by the hotel):
- Hotel Alhaurin Golf Resort is located just a few steps from Costa del Sol, in an exclusive setting in the mountains and just at some minutes drive from the beach, Malaga, Marbella, Fuengirola, Benalmadena or Mijas. This resort includes magnificent facilities including 38 rooms, outdoor swimming pool, gardens, 3 function rooms, 18-hole golf course designed by Severiano Ballesteros, 2 restaurants, 2 bars, Club House, Caddy Masters, Pro Shop, football pitch, 2 tennis courts, gym, sauna and treatment rooms. ... more less
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