We reserved our rooms in November 2006 for a wedding in August 2007 by telephone from England and received emails confirming our requirements. When we checked in we were told that we had booked a double room and a twin with an extra bed, not two twins with an extra bed, and that we must have been mistaken. We were sure the mistake was not ours, however we did not make a fuss at the time as we did not have proof of our two twin room booking and the receptionist seemed to have trouble understanding us. The receptionist also said that the hotel was fully booked so nothing else could be done.
We had requested that the rooms be close together, but we had been allocated rooms on different floors, and were told that no other rooms were available. These rooms were almost as far away from each other as possible!
When we went to the room with the additional bed we found that it was just a camp bed, not suitable for a 14 year old to sleep on, (or what one would expect in a five star hotel!) , so he slept on the floor with just the mattress. Other guests with extra beds for children seemed to be better catered for.
As this was our nephew's wedding we did not want to make a fuss at the time, but we did leave comments on the express checking out form, and sent an email on our return home. We expected a prompt reply but have only received the copy of the bill and credit card slip in the post. Our email seems to have been overlooked.
We made our reservation nine months in advance thinking it would guarantee our family's needs were met, but the staff seemed to be operating on a "first come first served basis" - we arrived on Friday evening after many other guests and got the only rooms that were left! What is the point of having a reservation service?
Although the wedding reception itself was wonderful, and could not be faulted, we are disappointed that we did not get the accommodation we were expecting, and this did detract from what would otherwise have been a perfect weekend.
Our niece's family had to wait from 9:00am until 6:00pm with 3 children under 5 years old until suitable rooms could be found they had also booked some months before arriving.
In short, lovely setting, clean rooms, beautiful pool, individual staff very helpful (especially to my elderly mother) but an apparent lack of management in the reservation department.
- Official Description (provided by the hotel):
- Fota Island Hotel & Spa is one of Ireland’s finest five star resort properties. Just 15 minutes from Cork City Centre, 20 minutes from Cork International Airport and 2 hours from Dublin, it offers 131 bedrooms and suites overlooking the surrounding 800 acres of woodland and championship-standard golf courses. Tennis, running trails and a world class spa - with 18 treatment rooms, swimming pool, hydrotherapy suite and 24-hour fitness room - are just some of the many leisure facilities available. ... more less
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- Also Known As:
- Fota Island Hotel Fota Island
- Sheraton Fota Island Hotel
- Sheraton Cork
- Fota Island Sheraton
- Sheraton Hotel Cork