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Reviewed October 25, 2013

This is the second day at this hotel. The service was very bad. We had a missing kettle, a hole in our towel and worst of all the staff was rude. The only reason I rated the hotel a 2 was because it is close to Disneyland. I don't recommend it at all.

  • Stayed: October 2013
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1  Thank maryaaysa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerFR, General Manager at Vienna House Dream Castle Paris, responded to this reviewResponded October 28, 2013

Dear valued customer,

Thank you very much for your stay at the Dream Castle hotel, and for having taken the time to write your feedback.

We are very sorry that we did not meet your expectations regarding the friendliness of our employees, as well as the problems you encountered with one of your bathroom towels.

Your feedback is very important for us and has been shared with our employees, in order to apply improvements for the future.

It would be a great pleasure for us to welcome you back to our hotel, in order to completely satisfy you and your family.

We remain at your disposal for any further questions or requests you might have.

Yours sincerely

Goran TODOROVIC
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2013

This is a great location for going to Disney. The room was very clean, quiet and roomy by European standards but, like anything close to any Disney park in the world you will be disappointed in the value you received. Compared to a resort style hotel in the US it's disappointing. Staff is classic France, Not very helpful or friendly and absolutely no concierge service whatsoever, like all of Paris, they could care less about a tourist. The breakfast is great but way too small to handle the capacity of the hotel during the get to the park when they open rush hour. A bus runs every 15 minutes to the park and takes less then 10.

Room Tip: If you have small kids, realistic about how expensive and tourist unfriendly France is but want a clean place with really easy access to Disney, it works
  • Stayed: October 2013, traveled with family
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Thank Tim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2013

Stayed here for 3 nights. We were pleasantly surprised at how good this hotel is given the price we paid. Rooms are spacious and clean. Our French is not good at all but the staff here speak English very well. Carlos at reception is very helpful and friendly. Breakfast was included and was nice. We decided to take up the buffet dinner option. For the price, we felt it was extremely good value. The food quality and choices are very good. Drinks are a little expensive though. Hotel offers a very good shuttle service to the Disneyland parks. We recommend this hotel.

  • Stayed: October 2013, traveled with family
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1  Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2013

Amazing hotel. 4star rating excellent. Very clean service with a smile and ideal location from Disneyland Paris. Views were beautiful and garden settings were tranquil. Fantastic would stay again. We had half board option and catering was to high standard. No rush for seating and waiting for self service food.

Stayed: August 2013, traveled with family
Thank Seema V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2013

First impressions, beautiful, stunning hotel. Even on 4th day I was still impressed by this hotel land its tastefully landscaped grounds.

We were a family of 13, with children aged from 3 to 7. They were all over awed by the castle, the themed rooms & the child friendly pool. Yes, the rooms were past their best but still very comfortable & clean. We had been allocated 4 rooms next to each other, but were shocked by the french bedroom tax on arrival (not hotel fault).

The pool was loved by the kids & they swam every morning before going to the parks.

Breakfast was great. There was everything you could wish for and more. Yes, there are queues, but we always went before 8am and so walked straight in.

The shuttle bus was easy. It was often full but everyone got on. We never had any issues.

The only let down was the price of the drinks in the bar. 11 Euros for a glass of wine. Shocking!
We would have eaten & drunk more in the hotel if the prices had been more reasonable.

However, for Disney, I would defineately recommend. We were very pleased and enjoyed our stay very much.

  • Stayed: October 2013, traveled with family
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Thank richWestMidlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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