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“A dream come true!” 5 of 5 bubbles
Review of Vienna House Dream Castle Paris

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Vienna House Dream Castle Paris
Ranked #3 of 8 Hotels in Magny-le-Hongre
London
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A dream come true!”
5 of 5 bubbles Reviewed February 25, 2013

Going to Disneyland was already a dream come true, but the hotel was the icing on the cake!
The hotel is one of the most stunning hotels around that area. The surroundings of it (there is a lake just off the hotel) were absolutely gorgeous.
Overall, I had a brilliant experience but there was a few things that could have made it even better.
The first was our room. Even though my boyfriend had booked a double room with a view of the lake, we got a double double room with a view of the car park. Yes, we had a room with 2 double beds, which we certainly didn't ask for or weren't warned about. We were a bit confused so we went back to the reception, mainly because we didn't need a room with 2 beds, neither had we asked for it! But they claimed that because they didn't have availability of rooms facing the lake, they had given us an upgrade by giving us a bigger room (with an extra double bed that we did not need).
The receptionists were nice but yes, I think that was a bit of an excuse, they could have told us before we went up to the room! But well, I suppose it was thoughtful of them, the fact that they gave us an "upgrade"!
We didn't argue any further, because there was no chance of us getting a different room, so we just embraced what we got!
Obviously, the room was huge! The beds were comfy, everything's was clean and well maintained and so was the bathroom.
They have a little pool and gym. You can just go down there and get changed in the changing rooms, then put your stuff in the lockers. There is a regular size swimming pool (not too big) and a hot tub. We did enjoy it but, as there were children around (and there is a slide in the swimming pool) is not the best relaxing of experiences. But well, it is not a spa!

Breakfast was great! Buffet with loads of options, drink and food-wise. Very, very nice. We didn't have lunch or dinner at the hotel, although we did go to the bar and it was very pleasant, especially because you can just take your drink outside to the terrace/balcony and enjoy the view! Also, it wasn't too overpriced.

To sum it all up, the hotel was fantastic, one of the best experiences I've ever had and probably one of the best hotels surrounding Disneyland Paris. Apart from the room incident, we had a magical, amazing time and we'd definitely stay at the DreamCastle hotel again, without a doubt!

Room Tip: When they give you the keys and the room number, ask them to specify what type of room you're ge...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Dunais V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (414)
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southern
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 bubbles Reviewed February 25, 2013

I stayed here on the last weekend of February with my sister and friends family.
I was surprised the time it takes to check in/out and to speak to the reception staff.
The room was clean and spacious and towels were changed daily. Breakfast buffet tend to run out quickly but do not get replenished fast. The waiting staff are very unfriendly and rude.
The toilets in the reception area was very dirty and not cleaned.
I am disappointed when the reception staff misplaced and lost my sisters transfer documents and also I was informed prior to going to dreamcastle there are characters during breakfast. I made that point I assume to the restaurant supervisor he directed me to reception. Staff did not know anything I was asked to present prove. Luckily I kept that correspondence and I asked to speak to a manager. She apologised but doubt she was the manager, she advised due to staff shortage this was not available. I would not mind if I was not asked to show the correspondence.
The swimming area was nice but no staff around.
The shuttle to the park tend to get very busy in te morning and late evening.

  • Stayed February 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank travel168southern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerFR, General Manager at Vienna House Dream Castle Paris, responded to this review, March 20, 2013
Dear valuable customer

Thank you for your feedback and for having chosen the Dreamcastle Hotel for your last stay at Disneyland Paris.

Your comments will help us to improve our services and we are happy to hear that you enjoyed your room.

Please accept our sincere apologize if we did not meet all of your expectations concerning the service received from our reception employees, as well as the friendliness of our restaurant staff.
Be assured that this does not meet our usual standards, and that we immediately shared you experience with our whole team, in order to apply immediate improvements for the future.

It would be a great pleasure for us to welcome you back to our hotel, in order to completely satisfy you and your family and to reestablish the image of our hotel.

Do not hesitate to contact us for any further questions or requests you might have.

Yours sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Magny-le-Hongre hotels

Hove
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed February 24, 2013

Great being almost on the doorstep to Disney. The free shuttle bus comes every ten mins. The hotel is good quality in a nice setting with woodland etc. Parking is free and plentiful. The rooms were very nice. Family room we had, had a bunk arrangement in our room which the kids loved. Good size room. We had showers at 8.30am and it was lukewarm which was very disappointing. Evening was better. Breakfast was pretty much as you would expect, but the meats, sausages and eggs are to be avoided. Not nice at all. All in all, a reasonable experience but the bathroom areas and food needs some attention!

  • Stayed February 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank IndigoHove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolverhampton, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed February 24, 2013

Me and my family returned from a 3 night stay last week at the fantastic dream castle. We booked the break directly through disney so the park passes were included.

The hotel is as impressive inside as from the outside and is only a 5 mins away from disney entrance on the free courtesy number 54 bus. We found the room luxurious and spaceous with a huge double bed.

We will definately visit again if the price is right as could by pricey without a good deal.

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jeza76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basildon, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed February 24, 2013 via mobile

Good points:

~ Clean and spacious rooms (although bathroom had a little mould) with a nice view

~ Easy and regular transfers to Disneyland (yes, buses are busy but hey - they're free and the journey is only about 3-5mins, so hardly worth complaining about !) or you can easily walk it, as we did

~ Breakfast is 7am until 11am, and whilst the quality of the food is mediocre you can have a nice lay in and still get the full selection of food

~ Price - we paid £351 for TWO double rooms for THREE nights! That's less than £60, per double room including breakfast, per night. That's a bargain!! We used otel.com for our booking.

~ Luggage store - on last day we left our luggage as we had a late return journey. We were given a key to a secure room to leave our cases in.

Bad points:

~ Prices. One bottle of beer in the bar after a day smiling at Mickey Mouse = SEVEN EUROS!!! One mojhito = ELEVEN EUROS! Bar is really nice but no wonder it's so quiet with prices like that. One game of pool = FOUR EUROS! There's just no need to charge such extortionate prices and it really impacted our trip

~ Environment at breakfast...it strongly resembles playtime at the zoo but perhaps this was just because we travelled without children..

Stayed February 2013, traveled as a couple
Helpful?
Thank Jennifer_V103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
1 review
4 of 5 bubbles Reviewed February 23, 2013

The idea of booking was to treat my two daughters aged 10 & 6, the Hotel is very well situated to the Disney resort (10mins max) on shuttle bus. The bus does become very busy.
We stopped in a spacious room with contained two king-size beds, the bathroom and general deco were very well kept compared to other hotels that we have stayed in previously. The breakfast was satisfactory at best; cereal and continental breakfast ok but the attempt to cook sausage and scrambled egg was terrible.
The swimming pool was freezing and no towels provided unless you paid two euro each. Sauna was ok but steam room was luke warm at best. Changing rooms had no cubicles so my ten year old got changed in room. Overall the Hotel stay was pleasant with a few minor changes the Hotel would be perfect. Would stay there again for sure but will take own breakfast. Note for other married men “let your wife pack her hair dryer with the kitchen sink” as the one provided in room was very small and kept over heating (cutting out) which was my fault of course!!

  • Stayed February 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ScottGallagher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed February 23, 2013

Stayed with our 3 children, aged 8, 6 and 1, during half term.

Kids loved the bunk beds.

We only ate here for breakfast due to other reviews, we found breakfast to be more than adequate. A reasonable choice of food to suite most tastes.

Rooms were clean and spacious.

Pool was great for the kids, you need to time your visit as it is not very big.

We had the car and avoided using the shuttle service as it always seemed to be very busy.

Overall we had a great stay, it is well placed for the parks and the staff were very friendly and helpful, which is a big difference from our previous experience of staying in the Newport Bay Disney hotel.

  • Stayed February 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Barrettscott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Vienna House Dream Castle Paris

Property: Vienna House Dream Castle Paris
Address: 40 avenue de la Fosse des Pressoirs, 77703 Magny-le-Hongre, Marne-la-Vallee, France (Formerly Dream Castle Hotel at Disneyland Paris)
Location: France > Ile-de-France > Seine-et-Marne > Marne-la-Vallee > Magny-le-Hongre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Magny-le-Hongre
Price Range (Based on Average Rates): $
Hotel Class:4 star — Vienna House Dream Castle Paris 4*
Number of rooms: 397
Official Description (provided by the hotel):
A MAGICAL WORLD OF FAMILY FUN Vienna House Dream Castle in Paris is like a magical world in beautiful French garden surrounds, designed in the style of a historic palace. See your children's eyes widen when the Dream Castle mascot pays them a visit. With its perfect location, right by Disneyland(R) Paris, this hotel is the ideal holiday destination. ... more   less 
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Also Known As:
Hotel Dream Castle
Dream Castle Disney
Dream Castle Hotel Disneyland Paris
Dream Castle Hotel Paris
Dream Castle Hotel Disneyland Resort Paris
Castle Dream Hotel
Vienna House Dream Castle Paris Magny-Le-Hongre, France - Marne-La-Vallee

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