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“Another great stay”

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Vienna House Dream Castle Paris
Ranked #3 of 8 Hotels in Magny-le-Hongre
Reviewed December 20, 2012 via mobile

Second time just as good as the first. Perfect location for an amazing trip to Disney!! Shuttle service very good too.
Rooms clean and bed very comfortable.
Reception staff very nice and friendly.
Breakfast buffet was yummy.


  • Stayed: December 2012
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1  Thank claire h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 17, 2012 via mobile

Stayed for 3 nights in December. Great service - very helpful staff. We wanted to change our room on the first night to be closer to the other couple in our party. Reception sorted this quickly and efficiently with absolutely no problem. Lovely room and very comfortable bed. Shower was a bit 'weak' but apart from that, the room was very nice and very clean. Nice breakfast with lots of choice.

  • Stayed: December 2012
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Thank Boots1804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 15, 2012

Avoid this hotel at all costs. This is the worst hotel I have EVER stayed in.
The hotel is over priced, the food is awful and very expensive! Buffet is 29euros each which doesnt include drink, the foods is below average and undercooked. Drink prices are unbeliavble - 8euros for a prink and 4.50euros for a glass of pop!
Rooms are dated, we booked a double room and had two single beds pushed together!!! The window was broke, when we told them someone come to fix it and said they knew it was broke!! The air con is a joke, you cant turn it off and it is so noisy it stopped you sleeping!
My boyfriend proposed to me in Disney but this hotel has ruined the whole experience.
Upon check out we was told me had a 35euros bill to pay, which is rubbish as we paid for everything cash, when I asked the very rude receptionist what this was for she couldnt answer me!!!!!!!!!!!
The pool was closed, which is a joke as this is the reason we booked the hotel, they told us it was a problem with the maintainence which is totally unbelivable as major works were been carried out!
I can not express how much of a disgrace this hotel was, it is utter rubbish, there is nothing to do, no entertainment-NOTHING!!!!!
Avoid the hotel at all costs.

Room Tip: Avoid this hotel!!
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  • Stayed: December 2012, traveled as a couple
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3  Thank Jenny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012

This Hotel is a great place to stay for family's who are visiting Disney, bunk bed for the kids and nice comfy big double for the adults. Bus stop outside ever 15 min (number54) and runs till 12. Breakfast is good but basic. Shop on site is crazy €2.95 500ml Coke or Water. But if your going to Disney its hard to beat it 5min bus shuttle bus.

  • Stayed: December 2012, traveled with family
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1  Thank paul121Cork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012

My Boyfriend and I stayed in the dream castle hotel for 3 nights from 7th Dec 2012 to the 10th Dec 2012. We booked it as part of a package that included flights.
On our outward BA flight from Heathrow, the plane got cancelled due to snow in Paris. Luckily BA were very helpful and we managed to get on the next flight which wasn't too long after the first. Once we arrived at the hotel, we went to check in and were pleased when the room was ready an hour before we were supposed to check in. The hotel is not as 'dream castle' like as I imagined although it seems great for little kids. We found our room easily and the room was very clean. However, I wouldn't class it as 4 star standard. I genuinely believe that the hotel is only 4 stars due to the close proximity to the actual park. Nevertheless we had a beautiful view over the gardens and a very comfy bed. The rooms need a bit of updating and they are very basic. They need more attention to detail in my opinion.
After checking into our room, we were tired from the delayed flight etc and so decided to have an early dinner in the hotel restaurant. However, when we arrived at the restaurant which is a buffet and to be honest, the food quality isn't great, we found out that it was 29 Euros EACH to have the buffet and that wasn't with drinks included!!!! The prices were ridiculous for what you actually got and I wouldn't have minded if the food was 4 star quality, but it really wasn't. I know that Disneyland and the park and village restaurants are expensive but you expect to pay that in the park. I did not expect to pay that in the hotel. It got worse as we moved onto the bar to buy a bottle of water to take to our room. A 1 litre bottle of water was 7 Euros!!!! We felt as though the hotel were taking advantage of the fact that alot of English and other nationalities won't drink the French tap water and will have to buy bottled. Again, an absolute joke.
When we arrived back at our room we were looking through the hotel manual to find that room service was also way over priced. A bowl of soup (yes a bowl of soup) costs 21 Euros and if you would like your breakfast/lunch/dinner etc brought to your room, it will cost you an extra 20 Euros. 20 Euros for them to get in the lift and knock on your door!!!!!!! It's safe to say that we avoided this.
The next morning we got up early to visit the park and had a buffet breakfast. The breakfast was nice but nothing special. We then waited for the No 54 shuttle bus which stops right outside the hotel every 5 minutes to take you to the park. Very quick and efficient and ran from about 6ish in the morning til 11ish at night. It took less than 5 minutes to reach the park and because it runs so late, you don't have to worry about being in the park for too long. A very good service.

All in all, I would rate the hotel at 3 stars and would say that the prices definiately need to be dropped as they are just silly and your not getting out of it what you pay for. The hotel is nice enough but needs updating. However, it is probably magical if your 5 years old so maybe I'll take my god children with me next time!!

  • Stayed: December 2012, traveled as a couple
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2  Thank JasmineRC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerFR, General Manager at Vienna House Dream Castle Paris, responded to this reviewResponded December 27, 2012

Dear valued guest,

Thank you for having chosen the Dream Castle Hotel for your last holidays at Disneyland Paris, as well as for your detailed comments.

It is a pleasure to hear that you enjoyed your stay in general.

We would sincerely like to apologize that we did not meet all of your expectations regarding the cleanliness of your room, as well as the quality of our restaurant.

Please be assured that the mentioned problems you encountered do not meet our usual standards and have also been shared with our employees, in order to avoid that inconveniences like those will reoccur in the future.  

We would be happy to welcome you back to our hotel in the near future, in order to completely satisfy you and your family, and to reestablish the image of our hotel.

Do not hesitate to contact us for any further questions or requests you might have.
Yours sincerely,

François MARY
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2012

Stopped 4 nights in the dream castle hotel and was pleased with it. We went b&b and the food was nice. We had an evening meal at the buffet which was ok but not worth the €29 each!!!!!

Room was nice and clean and the beds were lovely with nice clean bed sheets.

The bar was nice but very expensive at €8 a pint!!!

The shuttle bus service was very good and it only took 5-10 to get to Disney and came every 20 mins or so.

We found everything mega expensive as you would expect in Disney world so we made sandwiches from the breakfast buffet for lunch!!! A good tip to save some cash

Wi-fi was available but only in the bar area, the room has free broadband if you had a laptop, but who takes them on holiday?

  • Stayed: December 2012
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Thank R0d_Lisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 7, 2012

Had an excellent 2 night stay here at the Dream Castle hotel. The room was spacious and clean and nicely decorated. The shuttle bus to and from the Disney Village is quick and very convenient. The breakfast has a large variety of hot and cold foods. We had a problem with getting in our room one day as the key card would not work. We were told because it was the day we were checking out, it had already been deactived! Reception quickly sorted this for us. No complaints, would stay here again!

  • Stayed: December 2012, traveled as a couple
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1  Thank Coconuts_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Vienna House Dream Castle Paris

Address: 40 avenue de la Fosse des Pressoirs, 77703 Magny-le-Hongre, Marne-la-Vallee, France (Formerly Dream Castle Hotel at Disneyland Paris)
Location: France > Ile-de-France > Seine-et-Marne > Marne-la-Vallee > Magny-le-Hongre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 8 Hotels in Magny-le-Hongre
Price Range: $82 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vienna House Dream Castle Paris 4*
Number of rooms: 397
Official Description (provided by the hotel):
A MAGICAL WORLD OF FAMILY FUN Vienna House Dream Castle in Paris is like a magical world in beautiful French garden surrounds, designed in the style of a historic palace. See your children's eyes widen when the Dream Castle mascot pays them a visit. With its perfect location, right by Disneyland(R) Paris, this hotel is the ideal holiday destination. ... more   less 
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Also Known As:
Hotel Dream Castle
Dream Castle Disney
Dream Castle Hotel Disneyland Paris
Dream Castle Hotel Paris
Dream Castle Hotel Disneyland Resort Paris
Castle Dream Hotel
Vienna House Dream Castle Paris Magny-Le-Hongre, France - Marne-La-Vallee

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