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“Disappointing”

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Kyriad A Disneyland Paris
Ranked #6 of 8 Hotels in Magny-le-Hongre
Plymouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Disappointing”
Reviewed May 31, 2014

Convenient for a visit to Disney, comfortable beds, average rooms. Good daily cleaning service. Hotel was full so limited to 1 pillow only per guest. Although 4 of us staying only towels for 3, then only 2 once room cleaned, so had to ask for more towels. Food was appalling - ate at the hotel the 1st night - chewy dry beef, burnt potatoes, poor quality veg, at a cost of 80Euros including 1 drink, not very good, poor value for money. Vending machine in lobby - sold out of water. Breakfast - what a fiasco - no cups, plates, glasses or cutlery !!!!! eventually hot plates and glasses arrived, but food quality not worth the wait. Didn't eat in the hotel again - we trusted good old McDs in the Disney Village, the Sports Bar and a good meal at the Rainforest Cafe. As a family of 2 adults and 2 children we would not use this hotel again.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Kyriad.com - Louvre Hotels Group

Helpful?
3 Thank Mickchelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Newcastle upon Tyne
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed May 29, 2014

We have just returned from a 4 night break at the Kyriad. We were part of a school party consisting of 82 students and 12 adults. We have stayed at this hotel an a number of occasions but I am sorry to report that it has gone back severely since our last visit 2 years ago.

Kyriad is probably the French equivalent of Travelodge so only expect 2/3 star service here. There are no tea/coffee facilities in the room and no fridge, although there is a free safe. The bathroom is well equipped with clean towels every day. The beds were firm and there were decent pillows. The rooms are starting to look a bit tatty and could do with an uplift. Eg. marks on the bath, chipped tiles, damaged light shades and stained carpets/furniture.

The communal areas also look a bit dated but there are vending machines for essentials and a small Disney shop in the reception area. The lift was out of order for the full 5 days we were there so if you have mobility issues this could cause problems.

My main gripe with this hotel lies with the staff. It would be my guess that there has been a change of management since we were last here and customer service had clearly moved down on their list of priorities. Staff do not know how to deal with complaints and some are down right rude. The lady who administers the check-in procedure for breakfast is clearly in the wrong vocation. She snapped at students and staff for their room numbers and was miserable, just what you want in the morning. In the evening a gentleman is in charge of the restaurant. He has clearly been promoted into this position simply because he moves around a lot. He has zero organisational skills and even less customer service skills. He asked that our party didn't take as much food from the 'all you can eat' buffet... really? Having paid in advance for this I think it is very rude for a member of senior hotel staff to request that you restrict your food intake to save on hotel costs. He would also stand and stare at the students as they were moving along the buffet which I thought was quite intimidating. He singled out one of the students as they sat down telling them that they had taken too much. The student in question had a perfectly acceptable amount of food on their plate so I decided to complain to the restaurant manager about this. As I began to tell him about my complaint he could understand me full well. As we got through the conversation he then decided that he could not speak English and couldn't understand what I was trying to say... how convenient. He would also try and rush us through to make room for other parties.

The food itself was OK but not as good as 2 years ago. Nothing was labelled which put the students off as they didn't know what things were. Subsequently they ended up eating economy chicken nuggets and chips for 4 nights. Breakfast was fine, most students were happy with croissants and nutella. You get the impression they are trying to cut costs wherever they can, which is understandable, but should this be at the cost of customer service and experience?

The bar closes at 11pm and is expensive. €6.50 for a pint of Heineken?? Its £1.99 in my local pub so I think their prices were extortionate for a 2 star hotel.

If you can afford to spend a little more on a hotel go to the Dream Castle, Magic Circus or the Explorers hotels, which are all on the same road. The Kyriad needs a new management team, some staff who are experienced with the concept of being helpful and smiling and maybe a lick of paint!

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank RossNewcastle1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyriadMagnyLeHongre, Responsable réception at Kyriad A Disneyland Paris, responded to this review, July 9, 2014
Dear Ross,

First of all, thank you for having chosen again our hotel Kyriad at Disneyland Paris.
Thank you for having share with us your expereience during your last stay, to improve our services for our clients.
Concerning the tea and coffee facilities, we inform you that we do not provide this service since two years.
We are surprised to read that the lift was out of order during 5 days as we normally have an intervention with the company in charge of the maintenance within the 2 hours after our call. We will check with them what happened and we apologize for the inconvenience.
The most important is your feelings regarding the bahaviour of our staff in the restaurant and we have informed the general manager who take particularly in charge the problem.
Of course, we regret the bad feelings you had with this situations and we apologize for this siutation.

Hoping to welcome you again soon, to proove our professionalism and all our good services we can provide to our clients, please do accept our best regards.

Myriam
Accomodation manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Magny-le-Hongre hotels

Sutton Coldfield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 28, 2014 via mobile

This is a great alternative to the onsite Disney hotels. A room for 4 has 4 single beds (bunk beds on our case) which is perfect as my children are rubbish sleeping together in a double bed. Everyone slept well and the bus dropped you right next to Disney village and 200m from gates to both parks. Fab.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bert229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyriadMagnyLeHongre, Responsable réception at Kyriad A Disneyland Paris, responded to this review, July 9, 2014
Dear Fab,

Thank you for having chosen our hotel Kyriad at Disneyland Paris for your last stay.
Nice to hear and read that you have spent a nice time with us.

Hoping to see you quiet soon,

Kind regards,

Myriam
Accomodation manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prostejov, Czech Republic
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 26, 2014

Hotel is clean, rooms small but ok for sleep :-) Big problem is in the morning at the breakfast time, staff let us stay in the line with small kids and big group of adults can go... Also when we have technical problem, we waited very long time for fixing. Shuttle bus is every 15-25minutes, what is great.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Borekn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyriadMagnyLeHongre, Responsable réception at Kyriad A Disneyland Paris, responded to this review, July 9, 2014
Dear Borekn,

Thank you for having chosen our hotel Kyriad at Disneyland Paris for your last stay.
Further your comment regarding the file at the restaurant, it is similar to the Disneyland Parks and people have to file even the have got children.
Indeed, the hotel is a family hotel and we cannot ignore people which are coming without children.
For the technical point, our service is quiet quick in their intervention but we have informed them to make ii as fast as possible in their future interventions.

Hoping to welcome you again soon, please do accept our best regards.

Myriam
Accomodation manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Regina, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 10, 2014 via mobile

This place is brutal! I have one more night to sleep here and I really don't want too! The first room they gave us had food all over the wall disgusting! Asked for a room with a double bed instead of two twin beds. The new room stinks! Like smelly stink. Not clean! Shower curtain has something that resembles black mold on it! Probably is. The sign on the door says please put your noise on silent.. You can here everybody running around yelling. Laid in bed and the cleaners are yelling at each other! This place is a dive I do not recommend it to anyone!
The only Plus side is the bus is cleaner then the hotel and gets you to disneyland quick!

Stayed May 2014, traveled as a couple
Helpful?
3 Thank Cory H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 8, 2014

I usually am very accepting of how things are done in other countries, but when we were at the kyriad, they were just not at all worth the price we paid.. I could overlook the food still stuck on the dishes at breakfast, the tiny closet size room, the leaking tub, the only sometimes working wifi, and being far away from everything, but I can not overlook the fact that their front reception staff knew nothing about costumer service or public relations.
They were rude, abrupt, not helpful and it was like pulling teeth just to get them to look into something for us, and when they finally did it was with eye rolling and obviously an inconvenience.. Basically they were useless, there had to be at least 2 working at a time so they could validate between them all that none of them knew anything.. I'm a very independent traveler, and google did more for me than they did, but if I had to depend on them for help, I would have been lost..
I do not recommend this place.. I've been in everything from a hostel to a 5 star hotel, and this was just the worst service.. they could not even do an upgrade for a room, because they 'just can't when it's already booked and paid for' even though space was available.. I was just so disappointed..

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Shae V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 5, 2014

My daughter stayed at this hotel on a school trip. The room she stayed in was broken into and valuables and money taken, the room was trashed. It would appear that this has happened many times previously. Beware.

Stayed May 2014, traveled with friends
Helpful?
6 Thank Belsoray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kyriad A Disneyland Paris

Property: Kyriad A Disneyland Paris
Address: 10 Avenue De La Fosse Des Pressoirs - Val De France | Snc Hoteliere De Magny, 77700 Magny-le-Hongre, Marne-la-Vallee, France
Location: France > Ile-de-France > Seine-et-Marne > Marne-la-Vallee > Magny-le-Hongre
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #6 of 8 Hotels in Magny-le-Hongre
Price Range (Based on Average Rates): $
Hotel Class:3 star — Kyriad A Disneyland Paris 3*
Number of rooms: 300
Official Description (provided by the hotel):
Especially designed for families, the Hotel invites its guests to enjoy the cosy, peaceful and relaxing atmosphere of the French countryside, just beside the Disneyland(R) Paris Parks. A 24-hour front desk and free parking are at disposal of the guests. A free Wi-Fi access is available all over in the hotel. A free shuttle service to go to and to come from the Disney Parks is at your disposal from 6:00am to midnight, every 15-20 minutes. Free luggage storage is provided in the Hotel. The bar L'Abreuvoir welcomes you from 8:30am to midnight and proposes an express breakfast and a snacking service with a large choice of sandwiches, paninis, salads... The restaurant Le Marché Gourmand welcomes you from 7:00am to 10:30am for the "all you can eat" buffet breakfast and from 6:00pm to 10:00pm for the "all you can eat" buffet dinner. Since the month of July 2015, the Hotel Kyriad invites you to come and observe our farm and its animals: alpacas, ponies, goats and sheeps who have a specific mission for the Hotel: mowing the grass of our beautiful gardens, this is called the "Eco-pâturage": A 100% natural mowing! We care for the environment while proposing a fun & enjoyable attraction to all our clients, children and adults!! ... more   less 
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Also Known As:
Kyriad Disneyland Resort Paris Hotel Magny-Le-Hongre
Kyriad Disneyland Hotel Paris
Hotel Kyriad Disneyland
Kyriad Disneyland Paris
Kyriad A Disneyland Paris Magny-Le-Hongre, France - Marne-La-Vallee

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