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Vienna House Magic Circus Paris
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Reviews (3,199)
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Reviewed April 23, 2014 via mobile

The hotel was in a good location- just a short shuttle bus ride away from the parks. Room wasn't really that clean- chipped mugs, stained towel and dusty. Bed was comfy and big. Room had plenty of space however the air con wasn't working so was very hot in the room. Had to que for breakfast as you had to wait to be seated which was a bit of a pain. Service at reception was good and very efficient.
I would suggest that if you have a bit more money to spend stay in a Disney hotel as they are very close to the parks and you don't have to get a shuttle bus. At some points we had to push our way onto a bus as there were over 100 people waiting as the fireworks had just ended. Buses are very frequent though and it doesn't take long to get to the hotel. Stayed at the dream caste last year at that was a better hotel

  • Stayed: April 2014
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Thank DevonAngel45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerFR, Manager at Vienna House Magic Circus Paris, responded to this reviewResponded April 29, 2014

Dear valued customer,


Thank you for your stay at the Magic Circus Hotel, and for having taken the time to write your comments.

We would sincerely like to apologize that your stay was not up to your expectations and that your hotel experience did not meet our usual standards.

We are already working on a new system for breakfast to reduce the queues in front of the restaurant. As well as the cleanliness of the rooms.

It would be a great pleasure for us to welcome you back to our hotel in the near future.

Do not hesitate to contact us directly for any other questions you might have.

Yours sincerely

Goran TODOROVIC
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2014

I stayed here last week, as we were visiting Disneyland for my daughters birthday. Firstly the location is very good, and a free shuttle bus every 15-20 minutes means access to Disneyland is quick and easy (except at peak times!). Secondly the hotel itself is very nice and child friendly. It is circus themed and there are various attractions in the main lobby, which my daughter made good use of. The rooms themselves were clean and functional and I was pleasantly surprised by the decor. Plus the beds are really comfortable! I really liked the breakfast facilities, and the buffet had a lot of choice, compared to those I have experienced at other European Bed and Breakfasts'. The food was fresh enough and was replenished regularly. I didn't get a chance to try out the spa and pool facilities, but have been assured they are good. The staff were very friendly and accomadating to and all spoke perfect English. A word of advice though, avoid the room service! Prices are completely extortionate and food arrived tepid and leavig much to be desired. (7 euros for a coke!) Don't make the mistake we made, bring food and drinks back or eat out! Aside from that, I would wholeheartedly recommend this hotel to anyone (especially families) and would say it is definitely one of the nicer reasonably priced hotels around disneyland.

  • Stayed: April 2014, traveled with family
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Thank shereenchenia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerFR, Manager at Vienna House Magic Circus Paris, responded to this reviewResponded April 29, 2014

Dear valuable guest,


Thank you very much for your feedback on Tripadvisor.

We are really happy that you did enjoy your stay at the Magic Circus Hotel with your familiy.
I promise you that we will work on the value for money in our F&B departments.

Hopefully we can welcome you soon again with us.


With best regards


Goran Todorovic
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2014

We have just arrived back after a four night stay in this hotel. After reading other rather mixed reviews on this hotel this is our view of the Magic Circus. This hotel is a lot cheaper than the other four star disney hotels and really the only difference is that you have to get to the Disney parks by shuttle bus, which can get very over crowded, but if that doesnt bother you than I would recommend this hotel. We had interconnecting family rooms which were kept very clean, although my son had a rather large coffee mark on this carpet which was quite offputting so we hid it with the throw from the bed, but other than that the rooms were very nice and cleaned well every day. The breakfast was very busy every morning. The selection was ok but no fried eggs, no muffins, pancakes, biscuits!!!!! They also kept running out of cups and when you did find one very often had a crack or chip in it. But other than that the breakfast was acceptable. We didnt get time to use the swimming pool but it did look nice and clean. Overall we would rate this hotel as a four star as it did have some nice features and quite reasonably priced. I would recommend this hotel and would probably stop here again.

  • Stayed: April 2014, traveled with family
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2  Thank Mrs D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerFR, Manager at Vienna House Magic Circus Paris, responded to this reviewResponded April 29, 2014

Dear valuable guest,

first of all I'd like to thank you for your feedback on Tripadvisor.
We will work on a bigger choice on our breakfast buffet for the future.

Hopefully we can welcome you soon at the Magic Circus Hotel.

With best regards

Goran Todorovic
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2014

Our intial contact with Jessica made the trip possible. As we ran activity center for kids and youngsters with and without challenges. Jessica was fantastic in aiding us with rooms and information relating to our travel. Our trip was finalised a very short period prior to our departure. The service and professionalism was amasing.We were a group of 22 adults and kids. On one of the evenings a few of the kids were taken ill. Unfortunately we were in Paris on this day and required to get back to the hotel as soon as possible. The front office manager Ketty was able to arrange a bus in a matter of an hour. In addition we required to change rooms due to a number of kids threw up. Our clothes were washed to perfection prior to our departure. This was great as the kids were taken ill a few hours prior us leaving back to Norway. In addition the restaurant held open for us one of the evenings as we arrived much later than the allocated dinner times. I cannot overemphasise my gratitude and admiration for the professionalism and efficiency we experienced. Thanks a million. Regards Firoza Vego, Søndre Vego Gård

  • Stayed: April 2014, traveled on business
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Thank Firoza V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2014

On arrival at hotel, We were told swimming pool was closed (Not told by Expedia either) but we could use there sister hotel, Dreams Castle, Take the free shuttle bus next stop. Wasn't told that to get back the bus took us to Disneyland (25 minutes later arrived back).

2 nights, kettle not working, told reception numerous times but no new kettle, woke up next morning and nearly stepped in someone's half eaten room service meal. Myself and Son been bitten by fleas, pointed this out to reception where Ketty Pronzola (Front Office Manager) came up to room to look. Said that maybe the window was open and this was how they got in. Now I know it's called Magic Circus but seems as though I was in room 2521, 3rd floor I have not met many fleas that can jump that high.

Was offered a reduction on my next stay which I politely turned down, but asked they follow up the enquiry. 6 days after my return still no reply so Ketty or any management if you are reading this please reply.

My final thought is this certainly isn't magic, machines in reception which charge 2 euros per go, no entertainment and I strongly advise to stay away from this hotel.

Breakfast was shocking and the place the looked as though it needed a scrub from top to bottom. Even found a hair in my daughters sausage

Room Tip: Stay away from room 2521.
  • Stayed: April 2014, traveled with family
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Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerFR, General Manager at Vienna House Magic Circus Paris, responded to this reviewResponded April 23, 2014

Dear valued customer,

Thank you for your stay at the Magic Circus Hotel, and for having taken the time to write your detailed comments.

We would sincerely like to apologize that your stay was not up to your expectations and that your hotel experience did not meet our usual standards.

Regarding the mentioned fleas in your room, we would kindly like to inform you that, as already advised by e-mail to you, 2 days after your departure from our hotel, your room has immediately been verified by a specialized external company, who could not find any presence of fleas or other insects in your room.

Also kindly note that the type of fleas you described is traveling in the clothes and suitcases of people, and that they are not the result of hygiene or cleaning problems of our hotel.

Please be assured that your feedback is very important for us, and we would like to apologize for any inconveniences caused to you and to your family
We of course remain at your entire disposal if you wish to discuss this happening further.

Concerning our breakfast buffet we would like to point out that we do propose an intercontinental buffet breakfast with a large choice of cereals, bread, fruits, hot food, etc., which are freshly prepared on a daily basis, and of a high quality, and we would like to apologize if we did not completely suit the taste of you and your family.

It would be a great pleasure for us to welcome you back to our hotel in the near future, in order to completely satisfy you and your family.

Please do not hesitate to contact us for any further questions or requests you might have.

Yours sincerely

Goran TODOROVIC
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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