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“Amazing Staff. ”

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Vienna House Magic Circus Paris
Ranked #5 of 8 Hotels in Magny-le-Hongre
Reviewed January 8, 2014 via mobile

My family and I visited Euro Disney for a 5 day trip from New Year's Day. We booked the Magic Circus hotel due to the website as it seemed to be well set up for children. Images in the web show lots of play areas an out door park and the design of the hotel is just like a circus. We had a 10 & 2 year old with us so we booked a "family suite" as this promised a separate room with Bunk beds for the kids. We arrived and got checked into our room to discover that the kids room was little bigger than a wardrobe and only had a curtain over the doorway not a door and only had a single bed in and no TV which was advertised. The main room was good tho with large bed and duel aspect views over lake and garden. When we explained that we needed a room with two beds the staff explained that they would have to get another room ready and this would take some time. We eventually got moved to a room with bunks and a tv from 1991 which didn't have any working channels. The new room was smaller with one tiny window which overlooked nothing but a car park and still the same curtain in place of a door. After one night we realised that our 2 year old wasn't going to settle as he could hear us and see the light from our main room. We asked again to be moved and this time we got changed to a "Tower Suite" this had 2 king size beds in two rooms with flat screen TVs and Door!! Result. The hotel itself is just ok I'd say a 3 star at best. Most of the kids play areas where out of order and the TVs in rooms had no English channels or kids shows at all. The food and drink seemed very expensive although the range was good. All in all we gave Magic castle 4 stars because the staff made our stay. They couldn't do enough for us and always with a smile. If you are thinking of booking here and have kids make sure to book the "Tower suites" they don't look as child friendly but are much superior to the Family rooms and cost the same.

Stayed: January 2014
1  Thank Donal57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 2, 2014

We booked three nights stay in the Magic Circus Hotel short before Christmas 2013, as we had a two days pass for Disneyland Paris. First I checked the prices at the "official" Disneyland Hotels, but their prices were astronomically high. I booked then another 3-stars hotel close to the Park, but cancelled again after I read some devastating reports here on Tripadvisor. Then I found the Magic Circus hotel, in the same row as the other hotel I booked and cancelled previously. The Magic Circus even was a 4 stars, not 3, and the price was even better than my first booking. Kids also loved the circus theme, and also the bunk beds which they wouldn't have had in the other hotel. We totally enjoyed this stay. The staff was efficient and friendly, hotel was very clean, everything was working, and the room looked really nice! Large bathroom, double bed for the adults, LCD tv, and even a separate smaller tv at the bunk beds for the kids. The bathroom was large, nice and functional. We loved the large breakfast buffet, which was even included in the price. Only complain: there are two restaurants in the hotel; the large one served only pricey self-service buffet in the evening, way too expensive for a family with kids. The second restaurant was more of a bar, with some snacks you could order, but only a very small choice. We took that, but at least it was not expensive.
There's a shuttle bus service between the hotel and the Disney Parks, takes only about 10 minutes to get there. As you need a shuttle bus too to reach the "cheaper" official Disney hotels too (f.ex. Cheyenne), the Magic Circus hotel was certainly the far better choice, costing only a fraction of the Disney hotel, only 5 driving minutes further. I consider this an outstanding value for the money. Well done!

  • Stayed: December 2013, traveled with family
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1  Thank nomadys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerFR, Manager at Vienna House Magic Circus Paris, responded to this reviewResponded March 20, 2014

Dear valued customer,


Thank you for your stay at the Magic Circus Hotel, and for having taken the time to write your comments.

At our staff meeting this feedback was one of our highlights for our team member.

It would be a great pleasure for us to welcome again soon at the Magic Circus Hotel!

Do not hesitate to contact us directly for any other questions you might have.

Yours sincerely

Goran TODOROVIC
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2014

this is a 3 star hotel at max, i stayed there last week, breakfast was very bad and we had to queue each morning to get into a dirty dining room. it seems the magic circus ,castle and explorer hotels are all connected. i would not stay there again. the staff where ok but the hotel is a bit rundown.

  • Stayed: December 2013, traveled with family
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3  Thank mmm101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerFR, General Manager at Vienna House Magic Circus Paris, responded to this reviewResponded January 23, 2014

Dear valued customer,

Thank you for having taken the time to write your comments on Tripadvisor and for having stayed at the Magic Circus Hotel.

We are very sorry to hear that we could not fully meet your expectations regarding the quality of our food, as well as the waiting time for breakfast.

Please be assured that this does not meet our usual standards and that we shared your feedback with our whole staff , in order to avoid that things like this will reoccur in the future.

It would be a great pleasure for us to welcome you back to our hotel in the future, in order to completely satisfy you and your family.

Do not hesitate to contact us for any further questions or requests you might have.

Yours sincerely,

Goran Todorovic
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2013

The staff at reception were exceptionally friendly and helpful and we worked out a good plan to make best use of our short time, including a prepaid shuttle to the Village de Valle outlet shopping mall which is next to an ordinary but good shopping mall and advising met to use a Mobilis travel card to include buses and trains on the Metro rather than just a return ticket to Paris. Inclusive breakfast is definitely good and facilities are good. Otherwise, dining options are limited and overpriced and the reception staff mean well but it is worth double checking that they order what you ask for. Free shuttle bus to Disney was fine.

Stayed: December 2013, traveled with family
Thank SinghIsKingOriginal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerFR, Manager at Vienna House Magic Circus Paris, responded to this reviewResponded March 21, 2014

Dear valued customer,


Thank you for your stay at the Magic Circus Hotel, and for having taken the time to write your comments.

It would be a great pleasure for us to welcome you back to our hotel in the near future.


Do not hesitate to contact us directly for any other questions you might have.

Yours sincerely

Goran TODOROVIC
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2013

We have stayed at various 4/5* hotels and this was brilliant for what we paid, the location and what we wanted, Staff were friendly and helpful, we were upgraded which was a lovely surprise and the suite was beautiful, the location to disney is ideal and we didn't wait for more than 1-2 minutes to or from disney for the free shuttle bus, clean, good food, great for kids, and we will defiantly stay again..

Stayed: December 2013
Thank courtie82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2013

Booked the trip last minute as surprise for family and was hoping to book into a Disney hotel. Unfortunately all nights were not available so chose next best solution and was pleasantly surprised.
Based a little off site, with free shuttle bus running early to late night every 10mins, it was a perfect location. The whole and rooms are suitably themed as circus and the bunk beds were great for our 3 yr old. Having the option to pull the "big tent" around him and watch his own tv, he found the room fun. The bed I can say has to be one of the best I have slept in for comfort. Despite the hotel being pretty full, there was never any issues at Breakfast (continental) with selection, choice or quantity. Face painting and clowns blowing balloons at meal times helps families enjoy their meals with peace.
We booked one dinner at the hotel and despite it being buffet style, was very good value at €20 ph with again plenty of choice and quality.
Overall, this hotel proved to be a good choice for us. Definitely worth a look at compared to the budget Disney hotels

  • Stayed: December 2013, traveled with family
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1  Thank Fintan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2013

We stayed at this hotel the weekend before christmas. We liked it a lot, the circus-theme gives the place a friendly atmosphere. It's a proper family hotel, comfortable enough.. you get what you expect. The rooms are nice & clean, big enough to stay with a family of 4. All amenities you'd expect.. tv, coffee & tea, nice bathroom. Bunk beds for the children and all themed around the circus. The hotel has a nice pool, we enjoyed that.
The breakfast-area is big and surprisingly well organized .. no queues or other discomforts while we were there, despite the busy weekend. The food was fine.
The hotel provides a free shuttle service to the Disney park throughout the day. This works fine, the ride to the park takes about 10 mins.

One minor thing we noticed: why are some of the walls in the pool-area strangely orange coloured ? It looked as if the top coat was gone, revealing the primer underneath. Curious, especially since the rest of the hotel looks very well maintained.

  • Stayed: December 2013, traveled with family
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1  Thank Lihat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Vienna House Magic Circus Paris

Address: 20 Avenue de la Fosse des Pressoirs, 77703 Magny-le-Hongre, Marne-la-Vallee, France (Formerly Magic Circus Hotel)
Location: France > Ile-de-France > Seine-et-Marne > Marne-la-Vallee > Magny-le-Hongre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 8 Hotels in Magny-le-Hongre
Price Range: $79 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vienna House Magic Circus Paris 4*
Number of rooms: 396
Official Description (provided by the hotel):
JOY AND WONDER - THE MAGIC OF THE CIRCUS The magic of the circus with acrobats, jugglers and clowns which are part of the colorful theme running through the interior of the Vienna House Magic Circus at Disneyland(R) Paris. Built in the style of an old manor house, the hotel is situated in a charming and modern French countryside. The spa area and French restaurant, not to mention its perfect location near Paris, make this hotel a very attractive destination. ... more   less 
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Also Known As:
Hotel Magic Circus
Holiday Inn Disneyland Paris
Holiday Inn Marne-La-Vallee
Marne-La-Vallée Holiday Inn
Holiday Inn Eurodisney
Vienna House Magic Circus Paris Magny-Le-Hongre, France - Marne-La-Vallee

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