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“Strange Place”
Review of Hotel Xixim

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Hotel Xixim
Ranked #1 of 2 Hotels in Celestun
Certificate of Excellence
Reviewed March 24, 2013

Like others we wanted to see the flamingos and bird life - which were amazing.

This hotel seemed to be one of the only options from afar. As many have said, it is 10kms to the north of Celestun along an unmade road so it takes a while to get there and makes unnecessary journeys a bit of a pain (20 mins each way).

We went for 2 nights at a time when the weather was unsettled, cloudy, a bit rainy and windy, and the hotel complex did not look its best under those circumstances - the beach was wild, desolate, a little shabby and not very inviting. There were very few people staying - 3 or 4 other couples/families so the restaurant, which is hardly cosy or atmospeheric at the best of times, was rather cold and soulless. The food was average - service good.

The room was nice except the fittings of the bathroom were unexceptional and it was a bit smelly. On arrival there was an infestation of ants on one side of the room but the cleaners soon arrived to spray and clean up and it didn't present too much of a problem.

  • Stayed: February 2013, traveled with family
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Thank charlespBrighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XIXIM, Owner at Hotel Xixim, responded to this reviewResponded March 25, 2013

Dear CharlesBrighton:

Thank you so much for taking your time to paste a review on Xixim, Unique Mayan Hotel.

We are sorry the weather was not appropriate for a visit to the beach and yes, you are right, the sea gets a gray color and then we also get lots of debris, which we also do not like.

What should not be, and I deeply apologize for that, is a smelly bathroom – I will look personally into it.
As to ants in the room, I would not like to sleep with them either. I am happy that we reacted quickly. When the weather changes, ants also move location and as we are in a very pristine spot, we have also a lot of ants.

I nevertheless hope, that you will consider visiting Xixim again in the near future and that Mother Nature will reward you with sunny weather to erase your feeling of strangeness to the place. We ourselves will try to compensate this sensation with a bottle of wine.

Wishing you a blessed Easter
Kind regards,

Verena Gerber

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94 - 100 of 357 reviews

Reviewed March 11, 2013

As others have said, peace and quiet and beautiful, deserted beaches. If you're looking for a party don't come here but if you want to experience quiet nature then this is the place. Deluxe suite was gorgeous, spacious and luxurious. However, there were mosquitoes in the room and we did get a few bites, even though it was dry season. The hotel should try to correct this. Food was very good, but not outstanding. Again, for the prices being charged, this could be improved. Restaurant service was acceptable but a little slow, another area for improvement. All in all a positive experience rating 4.5 stars, but we're giving the benefit of the doubt for the beautiful natural surroundings. Tip for naturists: the beaches to the north of the resort are deserted, in two days we saw no one else.

Room Tip: North end deluxe suites very private.
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  • Stayed: February 2013, traveled as a couple
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Thank ejbmgd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XIXIM, Owner at Hotel Xixim, responded to this reviewResponded March 13, 2013

Dear ejbmgd:

Thank you so much for your accurate review on Xixim, Unique Mayan Hotel.

You are absolutely right in your comments on the divisions, which need improvement like quality and standardization of the food and promptness and excellent service. I promise we have worked hard on these two issues. In fact, next month, we will have the visit of an acknowledged chef to train our kitchen staff. As to service, this is a little bit more difficult as we have high staff turnover in this division, but nevertheless, I promise, we won’t give up.

Finally to mosquitoes. Our resort lies between two waters: the Gulf of Mexico and the Celestun Inlet. You can imagine we have a huge and renewable resource of them. We provide a mosquito repellent and a mosquito killer in our suites and we fumigate our premises very often with pyrethrins, eco friendly product, that only kills mosquitoes. On the other hand, we should not exterminate them all, as we would kill other species that feed on them.
I fully agree that mosquitoes are annoying and believe me, we try our uttermost to control them.

We sincerely hope your path will consider Xixim again in the near future to escape from the cold winter days in Canada and to see if we have improved on the issues stated.

Hope you had a safe trip home,
Kind regards,

Verena Gerber

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Reviewed March 7, 2013

This IS the place to stay when in that part of the world. An absolute delight and surprise. We stayed in one of their master suites and it was divine. The staff were all wonderful, helpful and the BEST! Very friendly and very polite. The pics one sees of the area are true. Thousands upon thousands of shells on the beach. The food there is great as well. We booked the tour with their tour person, Alex. He is an expert on the birds and biodiversity there. Educated at Syracuse University no less! An absolute gem. The only thing is, be advised the property is located 10KM outside of the village on a dirt road (well maintained). Signage is good, so trust it. But, it really really is out in nowhere....but is very safe and feels very safe. Would highly recommend!

Room Tip: From what we saw, all rooms would be good. Very private. Just a question of how much space you want.
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  • Stayed: February 2013, traveled as a couple
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Thank nancyqc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XIXIM, Owner at Hotel Xixim, responded to this reviewResponded March 9, 2013

Dear nancyqc:

Thank you so much for your magnificent review on Xixim, Unique Mayan Hotel.

We obviously were delighted with your comment: “This IS the place to stay when in that part of the World”.
We take great care to maintain the pristine environment and also try to make your experience in Xixim a unique and pampered one, regarding the design of the rooms, personalized service and excellent food.

I also think that Alex Dzib is the best naturalist guide in Celestún and I dare to say, he is the best ornithologist in the whole of Yucatan.
I am convinced that a nature tour is a delight in knowledge, understanding and experience or quite the opposite, a complete disaster, depending on the guide.

I hope you had a safe trip home and obviously would consider visiting Xixim again.

Wishing you a wonderful weekend,
Kind regards,

Verena Gerber

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Reviewed March 4, 2013

We stayed one night here to be able to get a flamingo tour early the next morning. As others have written, it's out in the middle of nowhere, which appealed to us after a couple days in Merida. Our room was a Jr. Suite and was beautiful and comfortable. We were met with a welcome drink as our reception clerk walked us to our cabana and told us a bit about the hotel--nice touch. All the cabanas are right on the beach. I'd like to say we had an ocean view, but all the bushes growing in the sand prevented us from seeing any water--or beach. The bathroom was an interesting mix of very modern and rustic. The shower was huge, beautifully tiled, and 2 steps away from the sinks...outside. They are screened in and there is a fence around it, but it did feel like we were outside ala natural.

We immediately changed into our swimsuits and headed to the beach, which was a disappointment. Yes, there were miles and miles of untouched sand, but because I assume the resort has intentionally left the plant life untouched, it wasn't your pristine, clean white sand beach. Lots of stickers to avoid, seaweed, etc. The palapas and lounge chairs that were set up looked like they had been ignored for the season--dirty, shabby and looked like they were ready to fall apart. If you're into the "natural" thing, this may appeal to you but we opted for the pool instead, which was beautiful and blissfully empty. We had beers, chips and guacamole and just kicked back with our books.

There were maybe 3 other parties in the entire hotel while we were there. When we got to the restaurant for dinner, it was open but no one was there. We finally found someone who told us that because there were so few people, dinner would be served in the upstairs bar. (A little sign would have been helpful.) We were celebrating Valentine's Day, and had planned this to be a romantic dinner, but had to let that plan go as we realized that the bar doubled as a game room and two young kids were playing pool, running around and shouting out to their parents who were waiting for their meals. So much for romance! I love kids, but have to say this was really annoying.

This wasn't meant to be a negative review--it really is beautiful there and the employees were friendly and helpful. Just know what to expect in advance.

Room Tip: Some cabanas are behind the restaurant and snack bar--ask for a room with a clear view of the beach.
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  • Stayed: February 2013, traveled as a couple
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Thank alison98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XIXIM, Owner at Hotel Xixim, responded to this reviewResponded March 11, 2013

Dear Alison98:

Thank you very much for taking your time to write your detailed review on Xixim, Unique Mayan Hotel.

I know we had some ‘nortes’ (as we call the bad weather coming from the North, normally with strong winds, temperature drop, cloudy sky and sometimes with some rain) in February. This causes seaweed to come ashore and some other unwanted debris, which we can’t prevent.
Nevertheless I was not happy to hear that you found our palapas and lounge chairs at the beach neglected. I will personally look into it, as we just refurbished them in December.

I am also sorry, that your romantic dinner turned into a kids endure happening. You should have told us, as we gladly would have organized a romantic dinner in the privacy of your terrace at your suite.
Perhaps next year you may want to enjoy our very special romantic dinner that we usually offer on February 14th at Valentines Day in Xixim. We would be very honored to be your host again and obviously would offer you a complimentary bottle of vine for this special happening.

Thank you so much for your visit and hoping you had a safe trip home,

Kind regards,
Verena Gerber

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Reviewed February 24, 2013

We stayed at this eco-resort for 5 nights in Feb - we were a family of 4: 2 teenagers + 2 parents. It is a great place to stay if you are looking for peace and quiet in a very natural setting. We had the Master Suite which was very spacious and well decorated. Our children stayed in the Junior Suite which was smaller, but still very well decorated and had a great view. The rooms and entire resort is very clean and tidy. The people friendly, although all but one struggled with English meaning mealtimes and even something as simple as ordering a Sol beer was an adventure and you were never quite sure what would actually turn up on your plate/ glass. The drawbacks are that it is 10km from the nearest town/village so feels quite isolated there is not really anything to do in Celestun besides see the flamingos and eat fantastic seafood with your feet in the sand - could be a big plus depending on what you are looking for! The food at the resort was OK but nothing special and quite expensive for what and where it is. We had a B&B package so would have a late breakfast and then the main meal in Celestun at around 3-4pm meaning we would be back to Xixim in time for Happy Hour and the sunset at 6pm. A note on shopping - we bought hammocks made by Miquel's family which he sells on the beach and also a few embrodiered things from a local woman - boy was I glad that we did this as when we got to Merida the prices were at least double and the qaulity half!

Room Tip: All of the rooms have fantastic views. The Master suites are newer so located further away from the...
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  • Stayed: February 2013, traveled with family
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Thank MrJinglesFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XIXIM, Owner at Hotel Xixim, responded to this reviewResponded February 26, 2013

Dear MrJinglesFamily:

Thank you so much for taking your time to write your impressions on Xixim, Unique Mayan Hotel.

We are not happy, that you considered our meals overpriced ‘what and where they are’. The prices of our meals are lower than those of Merida and, yes, a little higher than those of Celestún. Please consider, that the Celestún restaurants are family owned and operated by them. Here at Xixim we obviously pay social security and all the taxes around our payroll.

By the way, we have en event called ‘Weaving your Emotions’, a Mayan hammock weaving workshop with Maestro Miguel Guerra from April 25th to 28th, 2013. For further details, please visit http://www.hotelxixim.com/hamacas.php .

We invite you to ‘like’ our facebook page and to follow us on twitter, where all of our promotions, events, special weekend rates, etc. can be looked up.

I hope you had a safe trip home and obviously would consider visiting Xixim again.

Wishing you a wonderful day,
Kind regards,

Verena Gerber

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Reviewed February 10, 2013

Frustrated by the lack of evening dinner options in Celestun our hosts suggested we try Xixim. We drove the 10km out of the town over the unmade road and it was actually not as bad as we thought. Took it slowly and made it easily.
We were warned that the place would be deserted and when we arrived there was only one car in the lot. This is a hotel with 50 rooms. We saw 3 people the whole time we were there. We walked the resort. It is wonderful, the pools, the cabanas and the main building. Why is it there? Who knows - my suspicion is money laundering.
There is a main restaurant with seating for at least 100. However dinner was being served in the bar upstairs where 3 tables were laid out. We were the only people who ate that evening. The meal was superb. One of the best we had on our 2 week trip to the Yucatan. Authentic Yucatan with a touch of class and the service was excellent.
A mindbogglingly experience being just about the only people in this multi-million dollar facility with excellent food.

  • Stayed: January 2013, traveled as a couple
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Thank Alanjeannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XIXIM, Owner at Hotel Xixim, responded to this reviewResponded February 27, 2013

Dear Alanjeannie:

Thank you very much for your beautiful and pleasing review.

We are very happy that you liked our food and are obviously proud of your comment ‘the best we had on our 2 week trip to the Yucatan’.

We can nevertheless assure you we are not laundering money. To blame for our low occupancy are the very bad news about safety and health in Mexico, who have occupied the front pages of major newspapers here in Mexico and abroad for at least the last 4 years.
All began with the subprime crisis in the USA at the end of 2008, continued on May 2009 with the world known Mexican swineflue, then the drug war, combined with the Exxon Oil spill in the Gulf of Mexico and the bankruptcy of the first airline to fly in Mexico, Mexicana de Aviación. All in all, the last 4 years have been lean times.

However, we saw a slight recovery on 2012 and are very glad that after a long absence USA and Canadian tourists are returning to visit our country. Also the European guests are venturing themselves again to Mexico.

Obviously, we would very much appreciate you to spread the word amongst your fiends and acquaintances, that we exist, that it is safe and beautiful down here.

Thank you so much for your visit and hoping to be your hosts again in the near future.

Kind regards,

Verena Gerber

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Reviewed January 29, 2013

My wife and I stayed here after a day in the crazyness of Merida and we absolutely loved it. The hotel is 10k north of Celestun on an unpaved road and as a result, there is nothing near the site. The hotel itself is really spaced out; you stay in individual cabins and as a result, although the hotel was fairly full, it felt like we were more or less alone on the site.

We stayed in a Master Suite as we were self catering for most of our holiday and fancied one night of luxury and it was well worth it. The bed was one of the most comfortable that I have ever slept in; the wet room was fantastic and the view of the ocean was wonderful, even if the weather didn't really co-operate. I don't think that I have ever said this before, but the photos on the hotel website do accurately reflect the setting and the rooms.

Service was enthusiastic and friendly although it could have been more polished in places. However, the staff delivered a pot of coffee and some cake to our suite in the morning and were so quiet that my wife didn't wake up!

As others have said there isn't much to do in the area other than relax, go on bird watching trips or do yoga, so it may not be suitable for families, but if you are in the area and want complete relaxation, this is the perfect place.

The restaurant is very good; it produced some of the best food we ate whilst in Mexico and given that there is nothing nearby, I do not feel that the food was overpriced. The cost was similar to restaurants we ate at in the touristy bits of the Riviera Maya but the quality and presentation of food was better.

Overall, both my wife and I commented that we wished we could have stayed more than one night. I doubt that we will come back to this part of Mexico in the near future, but if we do, I would definitely come back to this hotel for a few nights.

  • Stayed: January 2013, traveled as a couple
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Thank subedai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XIXIM, Owner at Hotel Xixim, responded to this reviewResponded January 31, 2013

Dear Subedai:

I myself and in the name of all the staff that works at Xixim, want to thank you for your lovely review.

As to the photos of the architecture, yes, as you remark, they accurately reflect the setting of the room. I nevertheless think, that whatever I do, hire a good, bad or mediocre photographer, one can never grasp fully the beauty of nature, which is, I think, one of the highlights of our resort.

Thank you also for considering returning to this pristine spot of the Yucatan if and when your path brings you to this part of the world again. Obviously we hope that this will happen and we will be very honored to be your host again.

Wishing you a wonderful day,
Kind regards

Verena Gerber

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Xixim

Address: Km 10 del Viejo Camino a Sisal Celestun, Celestun 97636, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Yucatan > Celestun
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Celestun
Price Range: $179 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Xixim 3.5*
Number of rooms: 32
Official Description (provided by the hotel):
XIXIM: a different alternative. Consciousness, love for intact nature, rediscovering yourself, high quality and the simplicity of our services are the secrets that we generously share in our paradise...Hotel XIXIM is an ecological paradise. Bordered by an unspoiled beach that stretches forever, a dwarf palm plantation and an abundance of indigenous vegetation, the environment here has always taken precedent over profit, in this very special, luxuriously rustic hotel. At present, we have 32 thatched cabanas, 24 junior suites with 2 four-poster double beds and 8 master suites with a king size bed, each with its own private verandah and en-suite bathroom. An extremely large thatched, double-story rondavel with sweeping views of the beach, golden sunsets and our pool area. Upstairs one will find El Santuario, our fully stocked bar and lounge area, and downstairs, our pride and joy, Restaurant Zaxim. The buildings dramatic thatched roof with the longest, straightest tree trunk supports, graphically canopy your occasion.Our Wellness Center as a set of architectural human and natural elements: palapas and mangroves, buildings and coastal dunes, windows overlooking the emerald-green sea, open spaces yet of intimate dimensions, each and every one of them integrated to the pristine nature. ... more   less 
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Also Known As:
Eco Paraiso Xixim Celestun
Eco Paraiso Xixim Hotel Celestun

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