The worse Spa experience ever...
After checking in, I was taken to the Spa area and left to my own device. The attendant just disappeared without explaining to me the facilities available. I felt tempted to try the "Experience Shower" but as soon as I pressed the button for the small jet I felt a burning sensation on my face. I initially thought that I had touched something not clean and therefore I pressed the bigger jet button in order to rinse off, but then the pain got worse. That's when I realized that the water of the shower contained a high concentration of mint, which was causing the sensation of burn. With difficulty as I couldn't open my eyes, I exited the "Experience Shower" and took a warm shower for 10mns to rinse off the mint concentration. During this whole time, there was no one to assist me....
I reported this incident to the staff and received their apology and discount on the bill. However, I find it unacceptable that I wasn't informed that the "Experience Shower" contained a high concentration of mint, that were was no such information anywhere inside the facility, and that there was nobody to assist me during this incident.
Highly not recommended....
- Official Description (provided by the hotel):
- A beacon of style in the Macau skyline, MGM MACAU is a 154-meter tall, five-star hotel resort that reaches towards the sky, while its glass exterior reflects the hues of the South China Sea and the swell of the ocean surf.From the décor right down to the service, MGM MACAU prides itself on its fine attention to detail. Inspired by the arts, every element of the hotel is infused with a sense of creativity and style.Among its many distinguishing features, you will find the European-inspired Grande Praça, housed under a stunning glass ceiling. But there is so much more to this monument to leisure. Its world-class facilities include the award-winning Six Senses Spa, authentic art pieces, and eight signature restaurants and bars to fulfill any gastronomic cravings. MGM MACAU has also become a one-of-a kind venue for meetings and conventions, with each function area offering a distinct sense of style.Truly a work of art all of its own, MGM MACAU is the destination for world-class entertainment and style. ... more less
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- Also Known As:
- Mgm Macau Hotel Macau
- Mgm Grand Hotel Macau
- Mgm Grand Resort Macau