Stayed for 5 days in Mar 2013 with wife and one and a half year old baby girl. Not the first time staying in this hotel but the bad experience has not changed a bit. Check in at 12 pm, was informed room not ready until 3 pm. Try my luck again to check in at 1.30 pm with a sleeping baby, room is still not ready but the Chinese nation man beside me with just a MGM red colour membership card and no passport identification was able to check into a City view Grand Room within 3 minutes which was the same room type that I book. Finally at 3 pm, check in again and the room is still not ready.The MGM cleaning staff must be having a very long lunch plus tea break! Finally, front desk checked with her manager and "ofter me an upgrade" to a sea view grand room.
Nothing to say about about the room as it is just basic things and house brand. Out of the 5 days I stayed, coffee and tea was not replaced at all and Internet cost HKD 160 a day plus tax. Basically nothing is free if you are not a MGM VIP gamblers. Would suggest non gambles to avoid this hotel as you are paying good 5 stars hotel rate but the message from the hotel seem to be gamblers are preferred.
- Official Description (provided by the hotel):
- A beacon of style in the Macau skyline, MGM MACAU is a 154-meter tall, five-star hotel resort that reaches towards the sky, while its glass exterior reflects the hues of the South China Sea and the swell of the ocean surf.From the décor right down to the service, MGM MACAU prides itself on its fine attention to detail. Inspired by the arts, every element of the hotel is infused with a sense of creativity and style.Among its many distinguishing features, you will find the European-inspired Grande Praça, housed under a stunning glass ceiling. But there is so much more to this monument to leisure. Its world-class facilities include the award-winning Six Senses Spa, authentic art pieces, and eight signature restaurants and bars to fulfill any gastronomic cravings. MGM MACAU has also become a one-of-a kind venue for meetings and conventions, with each function area offering a distinct sense of style.Truly a work of art all of its own, MGM MACAU is the destination for world-class entertainment and style. ... more less
- Reservation Options:
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- Also Known As:
- Mgm Macau Hotel Macau
- Mgm Grand Hotel Macau
- Mgm Grand Resort Macau