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“Fabulous!”

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Sofitel Macau At Ponte 16
Ranked #13 of 95 Hotels in Macau
Certificate of Excellence
Iowa City, Iowa
Level 6 Contributor
265 reviews
140 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
“Fabulous!”
Reviewed July 12, 2014

We followed the reviews and upgraded to the Club level. We had a fabulous view of the city--quite wonderful at night especially. The club level gives lots of goodies, including free breakfast on the 17th floor or the main eating floor on 6. We ate on 6 and it was one of the best breakfast buffets we have had anywhere in the world. The bathroom is very upscale with glass between the bedroom with a curtain that comes down. Occitane amenities. Room very well appointed. Club level gives you afternoon snack and free drinks at cocktail time. Only stayed 2 nights and wish I could have stayed another two. Walking distance to the best sights--Sensado square and ruins of St Pauls. Also a stop point for the on/off bus that goes around town in an hour. Downside as indicated in other reviews: the shuttlebus from the ferry seems to take longer than it does for other hotels. Staff helpful. This is the best Sofitel that I have been in and I frequent them quite a bit!!

Room Tip: ask for high up city view. Pay extra for 17th floor club level
See more room tips
  • Stayed July 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank AKW52245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review, July 14, 2014
Dear AKW52245,


Thank you very much for choosing to stay at Sofitel Macau and for posting your review on Trip Advisor.

It is nice to note that you were extremely pleased with our facilities and the helpfulness of our Sofitel Ambassadors. Your kind feedback is very much appreciated and it is always encouraging to receive such commend.

As you may have seen in the previous reviews, we would like to mention that the shuttle bus is managed by the owning company Ponte 16 and not by Sofitel Macau. Nonetheless, we apologize for the disappointing experience with the shuttle bus service. Your feedback has been shared with the owning company for review.

Thank you once again and we look forward to your next visit.

Life is magnifique!


Warm regards,

Kathlene
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,474 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (473)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Singapore, Singapore
Level 5 Contributor
69 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 12, 2014

the location was ok. the lobby is very small for a Sofitel.
however, their guest service made a point to identify the Le Club Platinum at the lobby and escort them to the club floor for check in. this is super. impressed!

the rooms on club level are small.
they are do better on their selection of champagne and wines at the club lounge.

the casino- boring...

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank ShawnLEE1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review, July 14, 2014
Dear ShawnLEE1975,


Thank you very much for sharing your feedback with us.

We are sorry to hear that you were not completely satisfied with your overall experience with us and found that some of the facilities including the room were not up to your expectations.

Other the other hand, we appreciate your feedback about our guest service at the lobby. Thank you once again for your valuable feedback.

We hope that we will have the opportunity to welcome you back to Sofitel Macau in the near future.


Best regards,

Kathlene
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 7, 2014

We thoroughly enjoyed our short stay at this hotel and wish we could have spent more time here. The rooms were very comfortable and luxurious especially considering the reasonable price. The breakfast was excellent. The location is great because we were in the heart of the 'old town' and yet it was a short walk to many casinos and a short taxi drive to the Cotai district for the new casinos. We could explore the Portuguese area in the day and spend some time at night at the casinos. Service was outstanding.

  • Stayed June 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank FranBern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review, July 9, 2014
Dear FranBern,


Thank you for choosing to stay with us at Sofitel Macau and for taking the time to share your experience with us.

We are delighted to know that you thoroughly enjoyed your short stay in our hotel and were very happy with the room, the breakfast and our service.

Thank you once again and we look forward to your next visit.

Life is magnifique!


Warm regards,

Kathlene
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level 4 Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 4, 2014

Our stay here was faultless. We upgraded to the 17th floor and so glad we did - the room, view and lounge access were well worth the extra money. All staff in lounge were welcoming and warm, Antonio, the pool bar waiter is one of the best along with Tina in reception. The shuttle bus worked well for us. Lazing by the pool, swimming over for cocktails, beautiful food made it feel like we were in a resort away from the gitz and glamour of some of the other accommodation. No 1 in Macau for us!

Room Tip: 17th floor
See more room tips
  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deb045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review, July 6, 2014
Dear Deb045,


Thank you for choosing to stay with us at Sofitel Macau and for taking the time to share your experience with us.

We are delighted to read your very positive feedback about your stay. I would have to agree that the Club floor with all its benefits is worth every penny. The view from the Club lounge is truly amazing!

We are also happy to know that you were pleased with the services provided to you by our Ambassadors Antonio and Tina.

Thank you once again for sharing your experience and we hope to see you again.

Life is magnifique!


Warm regards,

Kathlene
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 4 Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 4, 2014

Booked through an agent, and checked in late around 10pm. Lobby is quiet, 2 front office staff are chatting each other. Zero smile over front office staff, maybe I have interrupted their talking. Check in is fast and smooth, though. Front office staff get back to their chat right after my check in. Therefore, my girlfriend and I look for the way up by ourselves.

Room is cozy, but smells mold. Room facing the main road, appreciate the sound-proof system. You cannot hear the bustle outside, so you can have a good sleep and relax yourself. The hotel uses electrical curtain, you need not leave your bed to manage the curtain. However, I think there is a malfunction over the control. Suppose you can partially close the curtain and let some sunlight come in during morning, however, the switch in my room can only either open or close entirely the curtain. What a stupid switch. The door of wardrobe also does not close properly. We did not use the wardrobe as we stay for 1 night only. But if you are going to travel couple days with plenty of clothes, take a consideration this.

Things happen in the morning. We meet a floor supervisor while we and a gentleman (a loyal guest we think) walk to the lift lobby on my floor. The floor supervisor is so happy and talk to that gentleman regards of his room cleanliness, check out time, etc. "Surprisingly", the floor supervisor walks and passes us like a bystander. I know I am not a loyal customer, but at least, you should greet and have a smile even you meet a guest in front of you.

Breakfast is included in my package, with acknowledged by front office staff. The host pencils down our room number when we get inside the restaurant. However, later during our meal, a waitress asks our room number again. And she mentions that breakfast is not included in my room. I have to pay MOP$150/pax for the breakfast. I ask her to clarify while we continue our meal. "Hours" later, she does not get back to us and continues her work. It surprises me that it happened in a 5-star Accor group hotel. Every host should have confirm whether breakfast included. A log with rooms that included breakfast should have printed out every morning to facilitate the work. However, the host does not clarify us with the log and just let us in and sit inside the restaurant. And, if you are a 5-star hotel, the waitress should get back us in case of any dispute.

We come across another special moment in our breakfast. We understand coffee or tea is included in breakfast. However, no one approaches us for coffee/ tea even a waitress tells us the breakfast is going to close in 15mins. We surrender, and ask a lady (a manager with black suits) for a cup of coffee. Genius. She does bring us a coffee plate, and a cup with coffee inside. Thank you very much. I think she wants us to use our hand or fork or knife to stir the coffee. She turns around and walks away to "her friends" (she keeps talking with the same table of guests) when we want to ask her to bring a coffee spoon.

Sofitel, as I know, should be the highest-tier within Accor group. We do receive a lowest-tier services during our stay. Staff here look after their customers with good care. They listen. They response. They talk. They care. They serve. But only to those loyal customers or staff who think valuable to serve. If you enjoy to have a DND-mode holiday, this Sofitel is your right pick since you will no longer disturbed by the staff as you are a new visitor.

p.s.: An English-native restaurant manager (Lucas on his name plate) is the only staff that I wanna appreciate since he has a good smile and says goodbye to us while we leave the restaurant.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stevekaty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review, July 6, 2014
Dear stevekaty,


Thank you for taking the time to share your experience with us.

First and foremost, please do accept our sincere apologies for having given you a cause to write about your less than positive experience with our service.

We are extremely concerned after reading your feedback related to your interactions with our Sofitel Ambassadors. Please may I assure you that we are committed to delivering genuine sense of service to each and every guest while ensuring a high level of guest satisfaction.

Unfortunately with an anonymous review we are not able to further investigate on the above-mentioned concerns and address them accordingly. We would greatly appreciate if we can have the opportunity to speak to you personally to further discuss your experience therefore may I kindly request you to contact us directly on kathlene.marin@accor.com.

Thank you once again for sharing your feedback and we look forward to hearing from you.


Yours sincerely,

Kathlene
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Macau At Ponte 16

Property: Sofitel Macau At Ponte 16
Address: Rua do Visconde Paco de Arcos, Macau, China
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Macau
#9 Family Hotel in Macau
#10 Romantic Hotel in Macau
#13 Luxury Hotel in Macau
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sofitel Macau At Ponte 16 4.5*
Number of rooms: 408
Official Description (provided by the hotel):
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 
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Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel

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