Wasted my time in room change due to the air conditioning problem! Called to reception and wait for over 20 mins...They sent the engineer staff to my room tried to fix it but failure. The engineer staff showed me the temperature is fine but there was no cold air coming out from the air vent. I called to reception request room change. They gave us another room which the air conditioning is good but it definitely is a SMOKING room. They didn't noted me that it is a smoking room and i was requested to have a Non-smoking room in my reservation! I called to Reception again and told them i want to move back to the first room cause i spent over 2 hours already in the hotel check in.
It mess up my schedule for travelling Macau with my boy friend..... A very bad experience and no recommend to spend $$ to stay in this Hotel except you don't care the bad smell / bad air conditioning.
Location and Cleanliness is good....
Dear TripAdvisor Member (aka. frankie2046)
Thank you for sharing with us you recent stay at the Sofitel Macau at Ponte 16. We are sorry to learn that your stay got detracted by the poor working condition of the Air Conditioning in your room.
We would like to inform you that our Engineer department is doing daily maintenance to the general AC in order to ensure that you or any other guests will experience this in the future
Unfortunately, we can not recreate the excitement of your holiday in Macau. However, if you decide to give us a second opportunity we would love to help you doing all necessary arrangements to ensure that you enjoy a memorable stay with us. Send us an email to email@example.com.
We are looking forward to having you back soon.
We stayed for 2 nights in Macau.
The hotel is located in a remoter part of Macau, a good walk away from the main casinos and waterfront. On the other side, it is much closer to the old Macau town and a few minutes walk from the famous ruins and historical sights. This location is very nice if you want to be a bit away from the hustle and bustle of the city, while still within an short distance of the center. The hotel offers a shuttle bus which can take you to the main locations, and is also very convenient when you arrive from the water foil terminal. Last but not least, the hotel offers very nice views of the bay and the city of Macau.
The hotel is set in a nice, somewhat conventional building and common areas are grand and well decorated in tasteful colors. Obviously, the hotel also house a casino, but it is not overwhelming. If gambling is not your thing, you can very easily navigate in the hotel without seeing a single slot machine or table. If you do like gambling, please note that the casino is only populated by Chinese people, and that the atmosphere is different from a western casino. I found the experience much less fun than in Vegas for example.
We had booked a junior suite, but were upgraded to one of the largest suites it the hotel. It was extremely nice, with a jacuzzi and great views on Macau. As usual, the Sofitel bed was comfortable, and the amenities up to par. There were plenty of nice touches in the room, including a yoga mat and a little set of free weights, for those interested in their fitness. If you want a larger choice, there is a state of the art fitness club in the hotel as well. In summary, a confortable and luxurious room, which we enjoyed a lot.
BREAKFAST & FOOD
Breakfast was standard for an international hotel, with a large choice of savory and sweet foods, both western and asian.
One of the strengths of the Sofitel is usually the quality of their service. This hotel was no exception. Except for a small glitch with our luggage upon our departure, everything was well, even the concierge desk, which we used extensively during our stay.
Good value for the price you pay.
An excellent choice for Macau, to stay a bit away from the madness of it all! If we were to return, this would certainly be our first choice to stay.
Dear Trip Advisor Member (aka Jewels_Gva)
Thank you for sharing with us you recent stay at the Sofitel Macau at Ponte 16. We are extremely happy that you had an enjoyable time during your holiday.
It gives us great pleasure to know that everything from your arrival until your departure was properly taken care of and that our staff was accommodating and with the best service that can be expected from a Sofitel property.
It seems that you stayed in one of our beautiful Prestige Suites! In fact the Jacuzzi has outstanding views. A nice relaxing Jacuzzi evening, with a glass of champagne and a nice movie… that is life!
Did you have time to try our So Spa or enjoy a nice dinner in our French restaurant Prive or Cantonese restaurant le Chinois? Make sure it’s in your bucket list for your next visit!
We are looking forward to having you back soon.