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“Nice hotel, walking distance to sights”

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Sofitel Macau At Ponte 16
Ranked #15 of 94 Hotels in Macau
Certificate of Excellence
Reviewed April 6, 2014

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
Thank AliB21
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded April 7, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Reviewed April 5, 2014 via mobile

Hotel Sofitel at Ponte 16 Macau - Very nice luxury hotel with great views of the Macau river on one side and a sea view on the other side. 2 minutes walk to the Senado Square and the magnificent line up of ultra classy Casinos. But one best discovery is the best dimsum we've tasted to date, right on the 18th floor of Hotel Sofitel, the Les Chinois Cantonese Cuisine. We've tasted 1000s of dimsums worldwide and I must say this resto is by far heavenly delicious.

Stayed: April 2014, traveled as a couple
1  Thank Traventurista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded April 7, 2014

Dear TripAdvisor Member (aka Traventurista)

Heavenly delicious! Well those are two words we love to read in reviews. Thank you very much for taking the time to share your recent stay at the Sofitel Macau at Ponte 16. We are extremely satisfied to learn that you had a wonderful time with us.

We have shared your comments with our team in the 18th floor. Our Executive Chef Mr. Ho and our Ambassadors are proud to learn that their efforts and attention paid off. There is nothing better than guest feedback to motivate us!

Any plans to visit us again? We are looking forward to having you back soon.

We hope you had a safe flight back to Singapore.

Yours sincerely,

J.P. Rodriguez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2014

Reached the hotel, greeted by the staff assisting us with the check in. Check in took a little longer than usual, maybe because it was the busy check in time slot. Rooms were big and spacious, beds are comfortable enough for me with a decent size desk. Loccitane toiletries in the bathroom with mounted TV right in front of the bathtub.

Getting a taxi over there is a headache, the staff at the taxi stand did his best to help. It took us about 30 mins to board a cab. Generally I am pleased with the hotel.

  • Stayed: March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Thank kasuji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded April 1, 2014

Dear TripAdvisor Member (aka kasuji)

Thank you for taking the time to sharing with us your recent stay at the Sofitel Macau at Ponte 16. We are happy to know that you had a wonderful time with us.

Your comments were shared with all our team. It is good to know that even though the check in time took a little longer than usual due to busy period, our Ambassadors in the lobby made you feel comfortable and welcome. These are for sure the service standards that Sofitel Hotels aims every day.

Come back soon! We are looking forward to having you staying with us again.
We hope you had a safe flight back to Singapore!

Yours sincerely,

J.P. Rodriguez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2014

Stayed there for 2 days and it was perfect. The room was big very nice decorated and with a spectacular view. The breakfast was one of the best ever tried in Asia with delicious bread omelet cook and crepes cook. The coffee was a real cappuccino and when I asked them to take the coffee in the room they made me a new one in a paper cup. The staff was smiling all the time and fulfilled all my request in a very short time. The casino was decent with the lowest min bet in blackjack tables of 200$. (all other casinos started at 300$). Two days I had dinner in the room and the service / food was great in a very reasonable price. At check out it was raining and it was very difficult to find taxi for airport, I asked the front desk and immediately one very polite lady from the staff stayed with me and arranged taxi, door boy also was very polite, I was stressed because I was late and didn't want to loose my flight, but their attitude and help relaxed me a lot, they asked me to sit inside in the lobby and within minutes they found a taxi for me. I would like to thank them, I will visit again for sure and I will recommend this hotel to all my friends.

  • Stayed: March 2014, traveled solo
    • Value
    • Location
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1  Thank Dimitris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded April 1, 2014

Dear TripAdvisor Member (aka. Dimitris G)

This is truly a Cousu Main experience. In Sofitel we breathe ‘Cousu Main’. These are words we use to describe Service from the Heart.

Thank you very much for taking the time to share with us your recent stay at the Sofitel Macau at Ponte 16. We are very happy to learn that you had a memorable time with us.

Offering exceptional service is a key to success for Sofitel Hotels. Your comments were shared with all the team as source of motivation for them to keep up with the great attitude and quality.
Which crepes did you try? Our chefs can make savory or sweet. We love the banana with strawberry!

Any plans to come back in the future? We are looking forward to creating more memorable experiences for you.

Yours sincerely,

J.P. Rodriguez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2014

There is a lovely gym and the spa is superb with excellent service. The hotel however, is very average. The rooms are comfortable and modern but they are let down by the lack lustre staff. While they were reasonably polite, there was a lack of warmth or empathy and you get the feeling that they would rather not be there. Overall however, it is very comfortable. Also very well located for the old town- away from the maddening casino crowd.

Room Tip: The views are pleasant so ask for a higher non smoking floor
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  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank YiiYng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded March 31, 2014

Dear TripAdvisor Member (aka. YiiYng)

Thank you for taking the time to share with us you recent stay at the Sofitel Macau at Ponte 16. We appreciate you great comments about our Spa, fitness center and our rooms. It is unfortunate to know that the service provided by our Ambassadors was not as expected.

As you know ‘top of the notch’ service is crucial in the hospitality industry and in order to succeed and become the best we aim to improve our services every day. We would like to know more about the department and individuals whose service was not up to standard. We would love to hear from you at h6480-qc@sofitel.com. Your feedback is extremely important for us.

We are looking forward to hearing from you soon!

Yours sincerely,

J.P. Rodriguez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2014 via mobile

6 star service .. The reception
Had the concierge go to the ferry terminal to get us tickets to HK airport just in case we missed out on getting a ferry ticket .. Now that's service for you!! We didn't even ask them to they demanded it!!!!
Will definately stay here in next visit. Only 10 minute walk to Major Portuguese attractions....
The best hotel in Macau
Lovely hotel

Stayed: March 2014, traveled as a couple
1  Thank Frankyschuman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded March 30, 2014

Dear TripAdvisor Member (aka. Frankyschuman)

Thank you for taking the time to share with us your recent experience at the Sofitel Macau at Ponte 16. We are happy to learn that you had a wonderful time with us.

It is always flattering to receive comments regarding the service offered by our Ambassadors as this is key to success in the hospitality industry. We have shared your review with them as source of grand motivation for them to keep up with the great performance and attitude.

We are looking forward to having you back soon!


Yours sincerely,

J.P. Rodriguez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2014

We stayed for 2 nights at the hotel and didn't want to leave. One of the reasons was probably 'coz we got a free upgrade to the Club room and it was just awesome. The Club room is spacious, has an amazing view of Macau and the icing on the cake were the Hermes amenities in the room.

Unfortunately we missed the free shuttle bus from Macau Ferry Terminal to the hotel. The shuttle bus is operated by Casino Ponte 16 and it operates only from 9 am to 10:45 pm. The bus departs from the Ferry Terminal to the hotel every 15-20 mintues and it takes around 10 to 15 minutes per trip. Its located just the opposite of Ferry Terminal. We had to shell out HKD 60 for a taxi since we missed the bus. This pinched especially since all the other hotels (Venetian, Grand Lisboa, MGM, etc.) have multiple buses waiting for their guests outside the Ferry Terminal.

The casino was great when we compared it to the Venetian and Grand Lisboa casinos. It was one of the few hotels that had a roulette table.

The hotel is located walking distance from the main city centre. The entire place was extremely festive especially since we visited very close to Chinese New Year. You can also take a long walk to the Grand Lisboa. However, the Wynn is quite far and better to take a cab.

If you want to visit Hard Rock or Venetian then take a local taxi. However, on the way back there is a free shuttle service which stops near the dock on the way to the airport. The dock is just 2 - 3 minutes walking distance from the Sofitel.

There was a K Corner supermarket right beside the hotel which was extremely convenient. Great place to grab some snacks if you're up late.

The service was great, staff was smiling and extremely helpful. HKD is used extensively in Macau. However if you have any MOP left then use it before you leave Macau since it isn't used in HK.

Koi Kei Bakery which is located just walking distance away seems to be a local favourite and worth trying. Lord Stows Bakery and Cafe at the Venetian was overrated but their food court was just amazing. A must try!

Room Tip: Try and get a free upgrade or if you can afford it, go for the Club Room. If not, am sure their stan...
See more room tips
  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AB_1981_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded March 30, 2014

Dear TripAdvisor Member (aka. AB_1981_11)

We are loving your pictures! It was a great idea to visit Macau during Chinese New Year celebrations. This year’s decoration in the city center was very colorful!

Thank you for taking the time to share with us your recent stay at the Sofitel Macau at Ponte 16. We are delighted to know that you had a memorable time with us.

We are happy to read that our rooms and the overall service rendered by our Ambassadors were up to your expectations. Your review was shared with all of them as it is great motivation to keep up with the great work and performance.

It seems that you have a very busy schedule while you were in the city. However, for your next trip do not forget to try our So Spa or our recently opened Cantonese restaurant Le Chinois. You will not regret it!

We are looking forward to having you back soon.

Yours sincerely,

J.P. Rodriguez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Macau At Ponte 16

Address: Rua do Visconde Paco de Arcos, Macau, China
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Macau
#8 Best Value Hotel in Macau
#9 Family Hotel in Macau
#10 Romantic Hotel in Macau
#15 Luxury Hotel in Macau
Price Range: $116 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sofitel Macau At Ponte 16 4.5*
Number of rooms: 408
Official Description (provided by the hotel):
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 
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Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel

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