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“very good hotel”

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Sofitel Macau At Ponte 16
Ranked #14 of 95 Hotels in Macau
Certificate of Excellence
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3,447 reviews from our community

Traveler rating
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    244
    75
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (471)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Ashburton, Australia
Level 6 Contributor
172 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed January 3, 2014 via mobile

We stayed 2 nights. As an Accor Club Platinum member we were upgraded to a junior suite which was lovely (I had booked a room with club access). As we were celebrating our wedding anniversary the room was decorated with rose petals and two towel swans which was a lovely surprise.

The club lounge is comfortable and the evening cocktails very good but the afternoon tea and evening canape selections are limited. Breakfast in the lounge is very nice, with eggs cooked to order.

We had breakfast one morning in the Mistral Restaurant - the buffet was extensive. However, I could not recommend eating in this restaurant as the chairs are much too low for the tables, so it is very uncomfortable.

Also, the music in the lifts is loud and intrusive.

Stayed January 2014, traveled as a couple
Helpful?
Thank favourites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this review, January 5, 2014
Dear TripAdvisor Member (aka. favourites)

Thank you for sharing with us your recent visit at the Sofitel Macau at Ponte 16. We are very happy to know that you had an agreeable stay with us.

We appreciate your compliments towards our rooms and service from our team. It is very important for us to receive guest feedback as this is the best way for us to learn about our areas of opportunity. Your comments were shared and reviewed with our Executive Chef in order to follow up accordingly and take immediate action. We certainly expect to have the most comfortable and luxurious Club Lounge in town.

It is an honor to have welcomed you in such an important occasion as it is your wedding anniversary. We would love to keep this as a tradition and have you visiting us every year!

We are looking forward to having you back soon.

Yours Sincerely,
J.P. Rodriguez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level 6 Contributor
128 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed January 2, 2014

The Sofitel is in a great location and the view of the river was spectacular. Our effort for a free upgrade was not as successful as other reviewers, we got negotiation instead, as if we were at a vendor in the market. The lobby is pretty awful in terms of decor (clean, pleasant though) but staff were pleasant and attentive if somewhat lacking in English at times. The rooms were superb. The amenities very good. The fitness area and locker rooms (with steam, sauna) great. The breakfast well worth the price (not included with my room). I would certainly return.

Room Tip: The river side was interesting and quiet.
See more room tips
  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ken H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this review, January 5, 2014
Dear TripAdvisor Member (aka. Ken H)

Thank you for sharing with us your recent stay at the Sofitel Macau at Ponte 16. We are very happy to learn that you had a lovely time with us.

We have shared your review with all our management team and Ambassadors. Our Executive Chef was thrilled to read that you fully enjoyed the quality and variety of our breakfast! We have recently modified it and added new choices for our guests.

Before making your next booking please send us an email to h6480-qc@sofitel.com and let us help you arranging your next visit. We will ensure it’s a memorable one!

We are looking forward to having you back soon.

Yours Sincerely,
J.P. Rodriguez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
Reviewed January 1, 2014

The quality of the Hotel is good. However, I'm quite disappointed about the shuttle service to and from the pier. We spent 45 mins waiting for the bus which is unacceptable in a 5 stars hotel. May be this is the reason not to choose Sofitel Macau at Ponte 16 next time.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Erica T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this review, January 2, 2014
Dear TripAdvisor Member (aka. Erica T)

Thank you for taking the time to share with us your recent experience a the Sofitel Macau at Ponte 16. We are happy to know that you had a lovely time in our hotel.

If we understand correctly from your comments the shuttle bus service detracted from your experience. We would like to mention that our hotel does not manage this transportation service. Ponte 16, the owner company of the complex & casino is in charge of it and had agreed on welcoming Sofitel guests to use it as well. We will forward them your comments and we will push them for major improvement.

We are looking forward to having you back soon.

Yours Sincerely,
J.P. Rodriguez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level 6 Contributor
182 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed January 1, 2014

My mission - find somewhere nice and luxurious in Macau to celebrate my wife's birthday.

The introducer - our good friend from HK who enrolled me in something called Le Club and made the booking on my behalf

The nice surprise - being put on the club floor with private lounge/breakfast room and plenty of food, drinks etc..

Our room - perfect with nothing missing at all, except for sunny weather outside

V. tiny comment - check-in was rather slow. Whether this was due to the staff or the guest ahead of us, I cannot say.

Mission most definitely accomplished !

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this review, January 1, 2014
Dear TripAdvisor Member (aka. Tim C)

MISSION ACCOMPLISHED!

It is incredible to know that you chose Sofitel Macau at Ponte 16 to celebrate such an important day. We hope your wife had the most memorable birthday and that all the services in our hotel were up to your expectations.

Now that you are a Le Club Member remember to stay in any ACCOR properties and accumulate points. Soon you will become a PLATINUM member and the benefits for this category are simply wonderful.

Any plans to come back soon? We look forward to having you both back soon!

HAPPY NEW YEAR 2014

Yours Sincerely,
J.P. Rodriguez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Macau At Ponte 16

Property: Sofitel Macau At Ponte 16
Address: Rua do Visconde Paco de Arcos, Macau, China
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Macau
#9 Family Hotel in Macau
#10 Romantic Hotel in Macau
#14 Luxury Hotel in Macau
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sofitel Macau At Ponte 16 4.5*
Number of rooms: 408
Official Description (provided by the hotel):
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 
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Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel

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