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“Macau 27-28Dec13”

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Sofitel Macau At Ponte 16
Ranked #14 of 94 Hotels in Macau
Certificate of Excellence
Reviewed January 1, 2014

The quality of the Hotel is good. However, I'm quite disappointed about the shuttle service to and from the pier. We spent 45 mins waiting for the bus which is unacceptable in a 5 stars hotel. May be this is the reason not to choose Sofitel Macau at Ponte 16 next time.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Erica T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded January 2, 2014

Dear TripAdvisor Member (aka. Erica T)

Thank you for taking the time to share with us your recent experience a the Sofitel Macau at Ponte 16. We are happy to know that you had a lovely time in our hotel.

If we understand correctly from your comments the shuttle bus service detracted from your experience. We would like to mention that our hotel does not manage this transportation service. Ponte 16, the owner company of the complex & casino is in charge of it and had agreed on welcoming Sofitel guests to use it as well. We will forward them your comments and we will push them for major improvement.

We are looking forward to having you back soon.

Yours Sincerely,
J.P. Rodriguez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,520 - 1,526 of 3,692 reviews

Reviewed January 1, 2014

My mission - find somewhere nice and luxurious in Macau to celebrate my wife's birthday.

The introducer - our good friend from HK who enrolled me in something called Le Club and made the booking on my behalf

The nice surprise - being put on the club floor with private lounge/breakfast room and plenty of food, drinks etc..

Our room - perfect with nothing missing at all, except for sunny weather outside

V. tiny comment - check-in was rather slow. Whether this was due to the staff or the guest ahead of us, I cannot say.

Mission most definitely accomplished !

  • Stayed: November 2013, traveled as a couple
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Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded January 1, 2014

Dear TripAdvisor Member (aka. Tim C)

MISSION ACCOMPLISHED!

It is incredible to know that you chose Sofitel Macau at Ponte 16 to celebrate such an important day. We hope your wife had the most memorable birthday and that all the services in our hotel were up to your expectations.

Now that you are a Le Club Member remember to stay in any ACCOR properties and accumulate points. Soon you will become a PLATINUM member and the benefits for this category are simply wonderful.

Any plans to come back soon? We look forward to having you both back soon!

HAPPY NEW YEAR 2014

Yours Sincerely,
J.P. Rodriguez

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Reviewed December 31, 2013

Stayed here for five nights in the run-up to New Year, What can I say - this is simply a great hotel. The rooms are very comfortable with all those nice extras you would expect from a five-star hotel chain. Wow! even a TV in the bathroom.

The wi-fi connection is free and the signal is strong (Hong Kong hotels could learn a lesson here) I thought the reception staff were all pleasant, friendly and helpful. And the hotel is in a great location just five minutes stoll from Senado Square.

A few reviewers have knocked the casino downstairs but having gone to all the big boys during my stay (The Venetian, MGM, etc) I liked the Ponte 16 Casino at The Sofitel best of all. I just found it the most relaxing and friendly. And if you don't like cigarette smoke, then don't go down to the casino smoking floor and just stay on the non-smoking floor. Simple.

The only minor gripe I would have is that I thought the fitness center was quite basic for a hotel of this size. Only one treadmill, cross-trainer, rowing machine, etc and very little space between the weightlifting benches and machines. All a bit cramped. I realise that the vast majority of guests would rather gamble than work their triceps but I expected better from the fitness center.

Two thumbs way up for the wi-fi connection though!

  • Stayed: December 2013, traveled as a couple
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Thank BangkokPhil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded January 1, 2014

Dear TripAdvisor Member (aka. BangkokPhil)

Happy New Year 2014!

Thank you for taking the time to share with us your recent stay at the Sofitel Macau at Ponte 16. We are very excited to know that you had a lovely time in Macau and that you chose us to enjoy your winter holidays.

We got great news for you! During the first quarter of 2014 our fitness center will be entirely renovated. We are planning to extend the space and to improve the equipment with the best available in the market. We hope you will enjoy it during your next visit!

Your review has been shared with all our Ambassadors and Management team. This is a wonderful way to start the New Year and to motivate all our team to keep up with the great attitude and performance.

Any plans to visit us again? Chinese New Year is coming soon! Don’t forget to make your booking with us.

Yours Sincerely,

J.P. Rodriguez

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Reviewed December 30, 2013

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Frendys L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded December 30, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 29, 2013

My partner and I stayed here for 4 nights at the beginning of our 'Asian adventure'. As we always do when staying at Sofitels, we booked a club room to provide access to the dedicated lounge and associated benefits. We were thrilled to be offered a 'triple upgrade' at check in from our Club room to a Prestige Suite.

The room was fantastic and was comprised of a massive bathroom - complete with huge spa and walk-in shower - large lounge area and oversized bedroom with a desk. The furnishings were stylish and in very good condition.

The Club Lounge on the 17th floor offered breathtaking views across Macau. Club level access includes a wonderful buffet breakfast each morning (with a chef on hand to cook eggs etc), afternoon tea and evening canapes and cocktails. We used the lounge on each day of our stay and were soon chatting with the lounge staff as though we were old friends.

The hotel also offers a fantastic gym, large outdoor pool and many other dining options as well as a (rather smoky) casino on the ground floors.

Deserving of special mention are the hotel's outstanding employees. Each and every one went out of their way to make my partner and I feel welcome. This is where the Sofitel chain really excels - they manage to find wonderful, caring and genuinely thoughtful staff across around the world. Our thanks to Princess, Rainbow, Nikkole and the many others who went well out of their way to make this stay such a pleasure.

Lastly, my partner and I also enjoyed a fabulous dinner in the hotel's fine-dining restaurant, Prive, on our last night. We were the only guests and Mario went out of his way to make the evening absolutely perfect.

This is an excellent property providing consistently outstanding service - I highly recommend it.

Room Tip: The Club rooms are well worth it.
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  • Stayed: December 2013, traveled as a couple
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Thank DaveinMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded December 30, 2013

Dear TripAdvisor Member (aka. DaveinMelbourne)

This is a PERFECT way to end this 2013! We read your review at least three times! Thank you for taking the time to share with us such a wonderful experience and for the kind words towards our team and facilities.

We shared your review with all our Ambassadors and we have specially thanked Princess, Rainbow, Nikkole and Mario for creating a memorable stay. We are very proud to have them in our team and we can assure you that this great hospitality contribution will be rewarded.

Did you visit our So Spa? We have a wonderful couple treatment that will be perfect for your next getaway in Macau! It will be our pleasure to help you doing all the arrangements for your next visit. Send us an email to h6480-qc@sofitel.com and we ensure you a second memorable holiday.

We are looking forward to welcoming you back soon!

We wish you a successful 2014!

Yours sincerely,
J.P. Rodriguez

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Reviewed December 29, 2013

We stayed 2 nights and were very pleased with the Sofitel. Though a large hotel, the staff is warm and welcoming. The room was very large (especially compared to Hong Kong!) and nicely appointed with a reasonably soft bed. All was very clean and the bathroom offered L'Occitane products; nice! We requested a harbor view, which was granted; however, this particular harbor is not very attractive. Still, nice to look at water. Breakfast was very good and supplied lots and lots of choices. We also ate dinner in the onsite restaurant and it was very good. Do take advantage of their free shuttle that runs to the ferry terminal, etc. every half hour or so. Oh! And I also used the spa for a much needed massage--beautiful settings, gracious service and outstanding therapeutic massage.

Room Tip: Our room was on a higher floor and very quiet.
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  • Stayed: December 2013, traveled as a couple
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Thank Nestless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded December 30, 2013

Dear TripAdvisor Member (aka. Nestless)

That sounds like the perfect holiday! It is really exciting to know that our guests leave our property with such great memories. Thank you for taking the time to share with us and fellow travelers about your recent stay at the Sofitel Macau at Ponte 16.

It seems you visited all our outlets except our French Boutique restaurant ‘Prive’. We definitely suggest trying it out during your next visit as it is a tasteful ‘voyage’ through exquisite specialties created by our Master Chef Yannick.

We have shared your review with all our team in order to keep up with the great service and attitude. It is a wonderful way to end this 2013.

Any plans to visit Sofitel Macau again? Send us an email to h6480-qc@sofitel.com and let us help you doing all the necessary arrangements.

We wish you a successful 2014!

Yours sincerely,
J.P. Rodriguez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2013

  • Stayed: December 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank simonchanfs
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded December 29, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Sofitel Macau At Ponte 16

Address: Rua do Visconde Paco de Arcos, Macau, China
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Macau
#8 Family Hotel in Macau
#10 Romantic Hotel in Macau
#14 Luxury Hotel in Macau
Price Range: $112 - $395 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sofitel Macau At Ponte 16 4.5*
Number of rooms: 408
Official Description (provided by the hotel):
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 
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Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel

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