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“Sofitel never fails”

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Sofitel Macau At Ponte 16
Ranked #14 of 95 Hotels in Macau
Certificate of Excellence
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3,447 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (471)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
wandererfromLondon
Level 5 Contributor
47 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed December 29, 2013

My partner and I stayed here for 4 nights at the beginning of our 'Asian adventure'. As we always do when staying at Sofitels, we booked a club room to provide access to the dedicated lounge and associated benefits. We were thrilled to be offered a 'triple upgrade' at check in from our Club room to a Prestige Suite.

The room was fantastic and was comprised of a massive bathroom - complete with huge spa and walk-in shower - large lounge area and oversized bedroom with a desk. The furnishings were stylish and in very good condition.

The Club Lounge on the 17th floor offered breathtaking views across Macau. Club level access includes a wonderful buffet breakfast each morning (with a chef on hand to cook eggs etc), afternoon tea and evening canapes and cocktails. We used the lounge on each day of our stay and were soon chatting with the lounge staff as though we were old friends.

The hotel also offers a fantastic gym, large outdoor pool and many other dining options as well as a (rather smoky) casino on the ground floors.

Deserving of special mention are the hotel's outstanding employees. Each and every one went out of their way to make my partner and I feel welcome. This is where the Sofitel chain really excels - they manage to find wonderful, caring and genuinely thoughtful staff across around the world. Our thanks to Princess, Rainbow, Nikkole and the many others who went well out of their way to make this stay such a pleasure.

Lastly, my partner and I also enjoyed a fabulous dinner in the hotel's fine-dining restaurant, Prive, on our last night. We were the only guests and Mario went out of his way to make the evening absolutely perfect.

This is an excellent property providing consistently outstanding service - I highly recommend it.

Room Tip: The Club rooms are well worth it.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaveinMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this review, December 30, 2013
Dear TripAdvisor Member (aka. DaveinMelbourne)

This is a PERFECT way to end this 2013! We read your review at least three times! Thank you for taking the time to share with us such a wonderful experience and for the kind words towards our team and facilities.

We shared your review with all our Ambassadors and we have specially thanked Princess, Rainbow, Nikkole and Mario for creating a memorable stay. We are very proud to have them in our team and we can assure you that this great hospitality contribution will be rewarded.

Did you visit our So Spa? We have a wonderful couple treatment that will be perfect for your next getaway in Macau! It will be our pleasure to help you doing all the arrangements for your next visit. Send us an email to h6480-qc@sofitel.com and we ensure you a second memorable holiday.

We are looking forward to welcoming you back soon!

We wish you a successful 2014!

Yours sincerely,
J.P. Rodriguez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado & Mongolia
Level 4 Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 29, 2013

We stayed 2 nights and were very pleased with the Sofitel. Though a large hotel, the staff is warm and welcoming. The room was very large (especially compared to Hong Kong!) and nicely appointed with a reasonably soft bed. All was very clean and the bathroom offered L'Occitane products; nice! We requested a harbor view, which was granted; however, this particular harbor is not very attractive. Still, nice to look at water. Breakfast was very good and supplied lots and lots of choices. We also ate dinner in the onsite restaurant and it was very good. Do take advantage of their free shuttle that runs to the ferry terminal, etc. every half hour or so. Oh! And I also used the spa for a much needed massage--beautiful settings, gracious service and outstanding therapeutic massage.

Room Tip: Our room was on a higher floor and very quiet.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nestless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this review, December 30, 2013
Dear TripAdvisor Member (aka. Nestless)

That sounds like the perfect holiday! It is really exciting to know that our guests leave our property with such great memories. Thank you for taking the time to share with us and fellow travelers about your recent stay at the Sofitel Macau at Ponte 16.

It seems you visited all our outlets except our French Boutique restaurant ‘Prive’. We definitely suggest trying it out during your next visit as it is a tasteful ‘voyage’ through exquisite specialties created by our Master Chef Yannick.

We have shared your review with all our team in order to keep up with the great service and attitude. It is a wonderful way to end this 2013.

Any plans to visit Sofitel Macau again? Send us an email to h6480-qc@sofitel.com and let us help you doing all the necessary arrangements.

We wish you a successful 2014!

Yours sincerely,
J.P. Rodriguez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Moresby, Papua New Guinea
Level 4 Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 28, 2013

This is/was a truly amazing place! A beautifully presented hotel keeping with the true Portuguese/Chinese architecture and culture.
We stayed in the mansions which were well worth the extra cost - private entry, pool and well appointed suites, stunning views, great gym, lovely maintained gardens and very attentive staff, unbelievable club lounge and service to match - the additional costs were worth it.
Within walking distance to the casinos and historic tours, but away from the large crowds - a definite if your travelling to Macau

Room Tip: The mansions (in low peak). If staying in the hotel, either views would be fantastic.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tarni B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this review, December 29, 2013
Dear TripAdvisor Member (aka. Tarni B)

That is what we call traveling with class! We are very proud to know that you chose one of our beautiful Mansion Suites during your stay in Macau. In fact, we are sure that the benefits are simply unique and we have to admit that the building itself is gorgeous.

Thank you for such kind words towards our facilities and service. We have shared your review with all our management team and Ambassadors in order to motivate them to keep up with the great attitude and performance.

We hope you had a safe trip back home! We are looking forward to welcoming you again.

Happy New Year 2014

Yours sincerely,
J.P. Rodriguez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Macau At Ponte 16

Property: Sofitel Macau At Ponte 16
Address: Rua do Visconde Paco de Arcos, Macau, China
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Macau
#9 Family Hotel in Macau
#10 Romantic Hotel in Macau
#14 Luxury Hotel in Macau
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sofitel Macau At Ponte 16 4.5*
Number of rooms: 408
Official Description (provided by the hotel):
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 
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Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel

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