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“Good Location and Nice Staffs”

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Sofitel Macau At Ponte 16
Ranked #13 of 94 Hotels in Macau
Certificate of Excellence
Reviewed November 6, 2013

Staffs are very nice and the location is very convenience.
Hotel is very close to the Ruinas da Antiga Catedral de S. Paulo and Barra. Room is very clean and everything prepared.
We like the choices of pillows and also the bathroom amenities.
However, the hotel can arrange two types of shuttle bus instead of 19-seated only. We have waited for very long to get on the bus to the pier as many guests were waiting for the bus at around 3pm.
Overall, the hotel is very clean and staffs are very helpful and nice. I will come again next time.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with this hotel
Thank KoreaBusiness_man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded November 6, 2013

Dear TripAdvisor Member (aka. KoreaBusiness_man)

Thank you for taking the time to share with us your recent stay at the Sofitel Macau at Ponte 16.

We are very happy to know that you had a wonderful time and that you enjoyed all our services and facilities.

We appreciate your kind feedback. We will look into the shuttle bus service with the management company Ponte 16. We do not manage that service and we keep pushing the owner to improve their product. We are looking to see great improvement soon.

We are looking forward to having you back again!


Yours sincerely,

J. P. Rodriguez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,530 - 1,536 of 3,608 reviews

Reviewed November 5, 2013

One of the best Sofitel in the world, all was perfect on this Club floor, A real moment of pleasure, ideal location,one of the best from macau to visit by feet.
Thank you for the General Manager who manage so well his staff, every body is looking so happy to work there, staff trying always to do his best.....
I let an hotel review on my channel youtube mabuse8306

Room Tip: Pearl river view rooms are the best
See more room tips
  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with this hotel
Thank mabuse8306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded November 6, 2013

Dear TripAdvisor Member (aka. mabuse8306)

We declare ourselves fans of your Youtube channel! As soon as we read your review we immediately went searching through your videos. We couldn’t watch the latest video of Macau apparently it has a problem. But we look forward to watching it! So proud to see sister properties like So Bangkok being featured in your page. This is the best gift we could receive!

Thank you for taking the time to sharing with us your recent experience at the Sofitel Macau at Ponte 16. We are thrilled to know that you had such a ‘magnifique’ time with us!

We look forward to having you back soon again. Please let us know when the video is available!

Yours sincerely,

J. P. Rodriguez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2013

Sofitel Macau typifies the hotel chain's brand quality. The hotel rooms are fairly standard for Sofitel, and are well appointed. With a 9 year old in tow, I did not venture into the casino but enjoyed the other facilities on offer. This included a lovely pool and the MJ Gallery which was a big hit with my daughter although the animatronic wolf frightened her (which we both agree was most amusing).

The lobby of the hotel delights the senses with aromatic perfume and opulent furnishings and flower displays.

Probably this hotel's greatest asset are its staff. All in all they were very friendly and attentive to detail, consistent with Sofitel's usual standards. Evan at the lobby door was particularly delightful and most helpful. The Mistral wait staff were also just wonderful.

I would definitely recommend this hotel to women travelling with children (and women generally). It is very central, feels safe and offers quite a reasonable variety of meal choices for kids (ranging from western to Asian), albeit a little on the expensive side. The hotel is also very central to all of the major attractions.

Would definitely stay there again.

  • Stayed: October 2013, traveled with family
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1  Thank Donna A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded November 5, 2013

Dear TripAdvisor Member (aka. Donna A)

Your review inspired us! What a beautiful way to describe your recent stay at the Sofitel Macau at Ponte 16. We feel most honored to know that we were able to exceed your expectations and that we won a loyalty guest.

To be honest the animatronic wolf has scared us at least once already as well! How wonderful to know that you had enough time to venture in most of our facilities and services.

Upon your next arrival, we highly suggest you try one of our signature treatments in our SO Spa. We have nanny services, so your little one will be very well taken care of.

We are looking forward to having you back soon!


Yours sincerely,

J. P. Rodriguez

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Reviewed November 4, 2013

Sofitel Macau has excellent room, clean (the carpet is very clean, seldom find in hotel), serve with L'occitane toiletry, comfort for relaxing trip, worth the money paid. The hotel is near all walking historic site, excellent..

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank jhkyip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded November 5, 2013

Dear TripAdvisor Member (aka. jhkyip)

Thank you for sharing with us your recent stay at the Sofitel Macau at Ponte 16. We are extremely excited to know that you had a lovely stay with us.

We hope future visitors will find your review helpful. Indeed, we are keen in providing the must comfortable and well maintained facilities to all our guests adding luxury amenities and service.
Any plans to visit us again?

Looking forward to having you back soon!

Yours sincerely,

J. P. Rodriguez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2013

beautiful hotel in an ideal location. booked 4 rooms for a recent family holiday, however we were disappointedly allocated rooms on different floors. The hotel staff were very helpful and efficient in arranging rooms to be on the same floor. They even upgraded 2 of the rooms (to seaview). Top customer service. Only stayed 1 night will definately return for longer stay.

Stayed: October 2013, traveled with friends
Thank si s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded November 5, 2013

Dear TripAdvisor Member (aka. si s)

One night is too short! You need to come back and at least enjoy Sofitel Macau for 3 nights. That will give you enough time to enjoy a great dinner in our French Restaurant Prive, have a relaxing signature treatment in our So Spa & to see all hidden treasures in the city.

Thank you for taking the time to share with us your recent visit and for encouraging us to keep up with the great performance and service that Sofitel is very well known for.

Shall we start making arrangements for your next visit? Let us assist you with your future booking. Email us to h6480-qc@sofitel.com. We will ensure you will have another Magnifique experience.
Looking forward to having you back soon!

Yours sincerely,

J. P. Rodriguez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2013

Macau has a long history of chinese and portugese culture fusion. Therefore food and architecture is particularly unique. It's also a little bit of turning back time when you are in Macau old town (which is where Ponte16 is) ... Ponte16 is stone throw away from all the food street food and small shops (away from your super luxury stores and fast food stores). Also far enough to be slightly quieter. Great views of Macau city and Zhuhai(China) if you get a bay view room.
SPA in Sofitel is also first rate. Free shuttle service from Hong Kong/Macau Ferry Terminal
Anyway, I'd stayed in Sofitel Ponte16 for 5 to 6 times now. Not the cheapest, but certainly my favourite.

Room Tip: Ask for a bay view/sea view room.
See more room tips
  • Stayed: October 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank albertyong88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded November 4, 2013

Dear TripAdvisor Member (aka. albertyong88)

We are extremely happy to know that you had a wonderful time at the Sofitel Macau at Ponte 16. Thank you for sharing your experience with us and fellow travelers.

Macau side hides a wonderful history that can be very much appreciated when walking through the narrow & colonial streets of the city center. The heritage that remains in here is inspiration to many visitors.

We have shared your review with all our team especially our SO Spa manger who was extremely delighted to hear that you were satisfied with the treatment and service.

Any plans to visit us again? We look forward to having you back soon

Yours sincerely,

J. P. Rodriguez

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Reviewed November 2, 2013

Over priced for the quality and service you would otherwise get at the top end hotels sub as The grand Hyatt. To date the most disappointing hotel we have stayed at in Macau. It is average, although they do try. Rooms are spacious but smelt like bananas. Service is a little over intrusive. Food very mediocre. Breakfast was so limited we had to eat somewhere else. All in all an average stay. Best to stay in the Taipa district as there are no taxis to get there making the stay a little frustrating.

  • Stayed: November 2013
    • Value
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1  Thank percythedog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded November 4, 2013

Dear TripAdvisor Member (aka. percythedog)

Thank you for sharing with us your recent experience at the Sofitel Macau at Ponte 16.

It is shocking to know that your stay was not up to your expectations. We have recently received extremely positive feedback from our guests regarding the service, breakfast and facilities. This is why it comes as a surprise to know that your experience was the opposite.

We will follow up each and every item you had reviewed. However we can not do much with an anonymous comment. We would appreciate if you can email us to h6480-qc@sofitel.com with information about your room so that we can give the necessary investigation and action plan.
We look forward to hearing from you,

Yours sincerely,

J. P. Rodriguez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Macau At Ponte 16

Address: Rua do Visconde Paco de Arcos, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Macau
#9 Family Hotel in Macau
#10 Romantic Hotel in Macau
#13 Luxury Hotel in Macau
Price Range: $116 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sofitel Macau At Ponte 16 4.5*
Number of rooms: 408
Official Description (provided by the hotel):
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 
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Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel

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