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“Highly recommended”

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Sofitel Macau At Ponte 16
Ranked #15 of 94 Hotels in Macau
Certificate of Excellence
Reviewed April 27, 2013

My recent stay here really made my trip to Macau enjoyable.
Staff in the club room and the front desk were extremely friendly and accommodating, making me feel very comfortable in a place where most people speak little to no English and I would have struggled without their assistance.
At first I was disappointed by the location out of the busy area although this grew on me and by the end I realised it was only a 5 minute walk to the busier areas and I enjoyed being able to sit back in my hotel and enjoy the views.
The hotel is very nice and my room offered very good value for the cost.
Overall if you are looking for a very nice hotel that offers great personalised service you won't be disappointed with the Sofitel.

  • Stayed: April 2013, traveled solo
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Review collected in partnership with Accorhotels.com
Thank radz74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded April 28, 2013

Bonjour,

Dear Accorhotels.com traveler. (Aka. radz74)

We really appreciate your nice review regarding your recent stay at the Sofitel Macau at Ponte 16. We are really excited to know that overall you enjoyed your visit.

It is very motivating for us to read that our service and the courteousness of our Ambassadors was one of the main reasons that your stay was a success. Your review has been shared with all our team in the property as we aim to motivate them with excellent comments from our guests.

Did you have enough time to try our So Spa? We highly recommend our signature treatments. For your next visit, we suggest adding a relaxing massage to your ‘things to do’ list.

We are looking forward to having you back again.

Yours sincerely,

J.P. Rodriguez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,706 - 1,712 of 3,553 reviews

Reviewed April 24, 2013

We are returned customers and this time we upgraded to Club Floor. Very nice service from staff, my husband was especially impressed that they remembered his favorite drink at the lounge on the second day.

  • Stayed: July 2012, traveled as a couple
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Review collected in partnership with Accorhotels.com
1  Thank dmcmug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded April 24, 2013

Bonjour,

Dear Accorhotels.com traveler. (Aka. dmcmug)

Thank you for taking the time to share with us your recent stay at the Sofitel Macau at Ponte 16.

It is very rewarding for us to know that you enjoyed a wonderful time in our property and that the services in our Club Lounge were up to your expectations. We are proud to have one of the warmest and helpful team of Ambassadors that will work very hard to reach make your stay a memorable one.

Any plans to visit Macau again? We hope to remain as your first choice during your future visits.
Have a ‘magnifique’ day!

Sincerely,

J.P. Rodriguez

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Reviewed April 23, 2013

was happily surprised at the location and beautiful property,close to most historic monuments,staff was great, got a great room with a harbor view , real class act , will defenitly stay here again.only comment is the luck buffet can use improvement ,looks good but very tasty for a 5 stars hotel, to sum it greatest value in my opinion

  • Stayed: April 2013, traveled solo
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Review collected in partnership with Accorhotels.com
1  Thank Freewilly1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded April 23, 2013

Bonjour,

Dear Accorhotels.com traveler. (Aka. Freewilly1964)

We are really happy to know that you had a wonderful time in our property during your recent stay in Macau.

Thank you for the compliments towards our guest room. We agree that the harbor view is breathtaking. We have had very rainy days in Macau and unfortunately the view is compromised by some foggy weather, but we hope this was not the case during your stay. During may we will definitely start with the Sunny-blue sky mornings.

Any plans to visit Sofitel Macau again soon?

We are looking forward to having you back!

Sincerely,

J.P. Rodriguez

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Reviewed April 23, 2013

nice old town, easy to get around.
btw the casino1st level restaurant-168,the food is nice and delicious.
the hotel staff is friendly and helpful,many thanks to John Zhang for his assistance.
will come again.

  • Stayed: April 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank augustaugust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded April 23, 2013

Bonjour,

Dear Accorhotels.com traveler. (Aka. augustaugust)

Thank you for taking the time to share with us your recent experience at the Sofitel Macau at Ponte 16. We are really happy to know that you were satisfied with all our services and facilities.

We have shared your comments with all our team especially with John Zhang our Assistant Manager who definitely made your stay a memorable one.

Any plans to come back to Macau? If so, we hope to remain as your first choice during your future trips.

Next time give yourself the opportunity to try our Signature treatments in our So Spa! We really suggest adding it to your bucket list.

We hope to welcome you back soon!

Sincerely,

J.P. Rodriguez

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Reviewed April 22, 2013

We booked the executive club room for our anniversary. They found out that was our anniversary and gave us a room with better view plus a cake! Room was good and in decent size, we love the bathroom and the toiletries (Hermes). By booking the executive club floor you entitle to afternoon tea, evening cocktails, and breakfast, all free. It worth every penny.
Location is great, you can walk to Senado square and enjoy the street food. We hope that in the future they will provide shuttle to Taipa as well, not just the main ferry pier.
Most of all, we love the service. They are so warm and genuine. Our compliment to Gemma, Diego, Amelia, and all the staff that made our anniversary even more pleasant. Thank you for your special cocktail, Diego!

Stayed: April 2013, traveled as a couple
Thank widawida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded April 23, 2013

Bonjour,

Dear Accorhotels.com traveler. (Aka. widawida)

It was an honor for us to welcome you in such a special occasion. We are even happier to know that you put all your trust in us and that the result was extremely satisfactory.

How was your time in Macau during your anniversary? Did you enjoy a romantic private dinner in our French fine dining restaurant Prive?

We really appreciate your kind comments towards our ambassadors in the executive lounge. Indeed, we are very fortunate to have such great team members that represent Sofitel Hotels with such a high standard. Your comments have been shared with the team and our Ambassadors in the lounge were rewarded for such an excellent service.

Any plans to come back to Macau soon? Maybe for your next anniversary! We commit to make the next one even more memorable.

Yours sincerely,

J.P. Rodriguez

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Reviewed April 22, 2013

In our short trip to Hongkong, we re family of four just got 2 night hotel in Best Western Causeway Bay. So we decided to spent our last nigh in Macau due to high price of the hotel rate room in Hongkong. As I read in tripadvisor review about the sofitel ponte 16, I choose to booked the hotel. So we go to Macau by TurboJet Express Ferry to Macau. I was suprissed when we arrive in Macau you have no worry how to got the hotel from ferry terminal.. no need public bus or taxi, just cross the street out side terminal, then you will find a "bus terminal" with the hotel name each/bus.. ready to pick you up to the hotel you were booked for every 15minutes with no charges. I though Sofitel is the one of many 5 stars hotel in Macau. Luxury Lobby, large room, bathtube, friendly staff.. and the most important was the rates is the same with tiny hotel in hongkong. so just spent your last night here in Macau.

Room Tip: ask room with city view are better
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  • Stayed: April 2013, traveled with family
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Thank manadotraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded April 23, 2013

Bonjour,

Dear Accorhotels.com traveler. (Aka. manadotraveller)

Thank you for taking the time to share with us your short but satisfactory visit to the Sofitel Macau at Ponte 16.

Did your kids have a good time too? Unfortunately we have had rainy days in Macau during April. However, from June to September the weather is fantastic for all children to enjoy our swimming pool! You should come back during summer with all your family.

Thank you for your compliments towards our property and service. We strive to provide with the best level of service to all our guests and we are happy that your experience reached your expectations.

We are looking forward to hearing from you soon.

Sincerely,

J.P. Rodriguez

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Reviewed April 22, 2013

I stayed for one night during a recent business trip and can recommend this hotel. Receptionstaff excellent , helpful concierge and nice bars and dining in the hotel. The room I had was very luxurious with a very comfortable bed and good facilities in the room . The bathroom was excellent- separate shower and bathroom , TV above the bathtub, and L'Occitane toiletries which was nice. The style is French & colonial and a very pleasant place to stay. Walking distance to the old centre of town and the casino strip

  • Stayed: April 2013, traveled on business
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Thank yorkie1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded April 22, 2013

Bonjour,

Dear Accorhotels.com traveler. (Aka. yorkie1961)

We are extremely happy to know that you have an excellent experience at the Sofitel Macau at Ponte 16.

It is gratifying for us to know that all product and service was up to your expectations.

Maybe for your next trip, after a long meeting we suggest to try one of our special Signature Treatments in our So Spa. The ‘Relaxation Treatment’ should be in your bucket list.

Any idea on when will you be back again?

We are looking forward to hearing from you.

J.P. Rodriguez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Macau At Ponte 16

Address: Rua do Visconde Paco de Arcos, Macau, China
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Macau
#9 Family Hotel in Macau
#10 Romantic Hotel in Macau
#15 Luxury Hotel in Macau
Price Range: $114 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sofitel Macau At Ponte 16 4.5*
Number of rooms: 408
Official Description (provided by the hotel):
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 
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Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel

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