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Sofitel Macau At Ponte 16
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Reviews (3,858)
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Reviewed February 26, 2013

Location itself may depress at the begining but it just another side of Macao without touristish bling-bling staff. It completely change in the evening when shop/street illumination/advertisings are on which porivde the feeling of the city (and not of the tourist attraction). Hotel itself is nice, clean, with attentive staff and real 5* breakfast buffet. Location is also benefit for those who don't loke crowds of Chineese tourists though it is just 10-15 min walk from St Paul ruins, Lisboa/MGM/Wynn hotels and Sandao square. The only puzzled thing was that we didn't met any staff on arrival except receptionist. Recomend to those who are fed up with Venitian/City of dreams/Sands crowds and shopping paradises.

  • Stayed: February 2013, traveled with family
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Thank Konstantin_4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded February 27, 2013

Bonjour!

Dear Accorhotels.com traveler. (Aka Konstantin_4)

We would like to thank you for taking the time to share with us and fellow travelers your recent stay at Sofitel Macau at Ponte 16.

As you mentioned in your review, we are located in Macau side which is the historical and cultural side of the city. But it will only take a 15 minutes ride to get to Taipa where all the big casino properties are located. We think of our property as a retreat of this bustling city.

We have shared your comments with all our team, especially our Front Office Manager who will follow up with your feedback regarding your arrival with our Concierge team.

Remember for your next visit to stop by our recently opened So Spa and try our Signature Treatments!

We are looking forward to welcoming you back soon at the Sofitel Macau at Ponte 16.

Yours Sincerely,

J.P. Rodriguez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013

A friend and I recently stayed here for 3 nights. The staff was very welcoming, and the amenities of the hotel were excellent. We ate dinner at Prive, the French restaurant in the hotel - the food and service were excellent, and it was a good value. Room service breakfast was quick and delicious. It's within walking distance of the historic sites of Macau, and the shopping district is also close by. It's a quick and inexpensive cabride to the casinos.

The manager of the hotel was both friendly and helpful. I would definitely stay here again.

  • Stayed: February 2013, traveled with friends
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Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded February 26, 2013

Bonjour!

Dear Accorhotels.com traveler. (Aka Sue B)

Wow! Thank you very much for such positive feedback regarding your recent stay at the Sofitel Macau at Ponte 16.

We have shared your comments with all our Ambassadors. We are sure that this will motivate them to keep up with the good performance and attitude.

Your compliments were passed to our Executive Chef Yannick Ehrsam and our team in Privé. There is no better satisfaction than knowing that we were able to exceed your expectations.

Next time, you and your friend should stop by our new So Spa – also in our 6th floor. We have our famous Signature Treatments that were made especially for you to enjoy a wonderful and relaxing afternoon.

We are looking forward to welcoming you back soon!

Yours Sincerely,

J.P. Rodriguez

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Reviewed February 25, 2013

Damn good service since check in till check out even till boarding to ferry,
Rooms is clean, neat n luxury indeed,
Wow for toiletries having l'occitane soap, shampoo, bath gel, body lotion...
And the LCD TV in front of the bath tub is really nice although a bit too high in position,
And a high value selected tea as a compliment is so nice as well,
Last but not least is the ambient environment also really nice,
But haven't taste the breakfast yet...
So, we'll surely be back in the coming occasion...!

  • Stayed: February 2013, traveled with family
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Thank Emha J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded February 25, 2013

Bonjour!

Dear Accorhotels.com traveler.

We would like to thank you for taking the time to let us know about your latest stay at the Sofitel Macau at Ponte 16.

It is exciting for us to know that you had such a fantastic experience while visiting Macau.

Thank you for you compliments towards our facilities, services and overall our Ambassador’s performance. We have shared your feedback with our team and we are sure this will motivate them to keep up with the good work.

Do not forget for your next visit to try our new So Spa for a Signature Treatment as well as a nice tailor made dinner at our new fine dining restaurant ‘Prive’.

Sincerely,

J.P. Rodriguez

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Reviewed February 24, 2013

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded February 25, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 24, 2013

  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded February 26, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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