I love this hotel and will definitely be back when I'm next in Macau. As a Club Accor Platinum member, I try to use Sofitel as often as I can as the service and room quality is consistently excellent and the Ponte 16 didn't disappoint.
I really like the location of this hotel. Although the local area looks a little rundown, it feels much more authentic than the casino strip of Cotai. Part of why I chose it was the proximity to the old town for sightseeing and for soaking up the atmosphere. I love the blend of European and Chinese in Macau. I got the Ponte 16 minibus from the ferry port and on my way had doubts over my choice of hotel - should I have chosen one of the big name casinos such as the Venetian or the Galaxy? During my stay and visit to some of the casinos, I quickly realised that I'd made the right choice with Ponte 16 and was very happy indeed not to be staying in one of the casino hotels which seemed to be so overcrowded and just way too big.
I booked a club room and was upgraded to a club room with a river view because of my Platinum status. I was also given wine and chocolates as a welcome gift. The room itself was beautiful, maybe a little dark but the usual super-comfy Sofitel bed with excellent Hermes amenities and Bose ipod dock.
I ate using room service a few times and had one of the best burgers I've ever had! I ended up having it again as it was so good the first time and I thought I'd regret choosing something else from the menu if it was wasn't as good as the burger. I also ordered a glass of wine and was impressed by room service bringing the wine bottle so I could taste the wine first and if I didn't like it, send it back and try something else. This attention to detail is exactly why I choose Sofitel when I can.
My only grumbles were the lack of turndown service, and the exceedingly busy Club lounge. The Club lounge staff were a little overwhelmed at times with the sheer volume of guests - often there were no plates or glasses available, let alone tables for breakfast! But these issues were usually dealt with in 5-10 mins and given that it was golden week in Asia, the hotel was fully booked so I think this was probably the hotel at it's busiest.
One final thing. As I checked out, the Club staff member insisted on not only escorting me (and carrying my very small bag) downstairs but she called the shuttle bus driver on his mobile phone to find out how long before he arrived, and she wanted to wait at the shuttle bus stop with my bag while I was told I could sit in the lobby where it was more comfortable. Very nice of her but I really was more than capable of waiting for the bus myself! It seems maybe some guests aren't!
I will definitely be back to this hotel!!!
- Official Description (provided by the hotel):
- Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more less
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- Also Known As:
- Sofitel Macau At Ponte 16 Hotel Macau
- Sofitel Ponte 16
- Macau Peninsula Sofitel