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“Great Location for short stay in Central Macau”

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Sofitel Macau At Ponte 16
Ranked #14 of 94 Hotels in Macau
Certificate of Excellence
Reviewed May 6, 2011

  • Stayed: May 2011, traveled with family
    • Value
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    • Service
Thank anthj
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MDIRKS, Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded May 13, 2011

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2,315 - 2,321 of 3,631 reviews

Reviewed May 5, 2011

I Stay at This Hotel (Sofitel Ponte 16-Macau) for 2nights, 30April-2May2011, for Superior Room.
1st Night I up grade my Room to "The Mansion Sofitel" with
2 bed room inside
+dining Room
+family room
+ 3 Bath Room
+Private Swiming Pool,
+5television
Oohh...A Great Exelent Room (Marvelous stay), large Bed room with HugeBath-Room, and exelent service.

2nd Night i try a Superior Room: Nice Ideal Room with Desk and A Great Bath Room, 1Tv at Bedroom+1Tv at Bath Room,exelent environment&service.

Swiming Pool: Nice And Beautifull
Lobby&Staff: Great , Friendly and Helpfull
Location: Good Location, just by foot(Walking distance)to Senado Square.
Food: Many Resto &Cafe Inside and Outside the Hotel. there are 1 cheap chinese resto beside the hotel.

Only 1 word "Priceless".
Time is Different Here.
Life Is Magnificent.

I Love This Sofitel Ponte 16 Hotel-Macau.

  • Stayed: May 2011, traveled with family
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Thank tarasera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2011

Once we entered the room, we were excited to see the river view (we were upgraded!), the elegant decoration and the spacious washroom. The curtain is very special although the light can get through it!

We had our breakfast outside the restaurant and facing the swimming pool. During the breakfast, the rain became heavier and the captain came to ask if we needed to move inside. We thanked him for so considerate but we preferred to stay outside! BTW, the food is good and there are many choices. The captain also allowed three of us (1 adult and 2 kids) to enjoy the 2 adults' breakfast without extra charges. The coffee is nice too but I think most of us could not complete the large pot of coffee!

In the second floor of the hotel, we visited the MJ Gallery and it was great. No entry fee and the hotel provided us a $50 coupon upon check-in for shopping inside the gallery. We bought a tee and playing card with $50 discount then!

Although the room is not so spacious as compare with other new hotel, we all like it very much and would visit this hotel again in future.

  • Stayed: April 2011, traveled with family
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Thank Kapellbruecke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2011

Positives: beautiful rooms and decent breakfast. Alfredo, the club floor concierge was brilliant at getting us a dinner reservation at a moment's notice at a great Portugese restaurant and even recommended us dishes to try and was very friendly and nice. He even checked up on us the next day to ask how it went. Thank you Alfredo!

Negatives: we checked in a few hours after official checkin time and our room was not ready and the hotel had the audacity to try to upsell us to another room despite our room not being available.
The hotel is well located for the historic sites but not for anything else. This is usually not an issue but in this case it is because taxis are very few and far between. The usual wait for a taxi is anything between 15-20mins+.
The elevators are a mess - very slow with long wait times as well, and we were only on the 8th floor.
No wifi in our room is another minor sticking point that I think 5 star hotels should have.

  • Stayed: May 2011
    • Value
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Thank Aust-girl-in-HK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MDIRKS, Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded May 13, 2011

Dear Aust-girl-in-HK,

Thank you very much for your positive comments regarding the service you received from Alfredo in Club Sofitel.

We sincerely regret the lapse in service you encountered whilst a guest at Sofitel Macau at Ponte 16. Your feedback is extremely valuable to us to continue to improve the service provided to our guests and we appreciate the time taken to share your comments.

We are thrilled to announce that within the next two months, Sofitel Macau is finalizing the installation of a wireless network that will provide free WIFI to all of its guests on premises. We look forward to welcoming you back in the near future to benefit from this additional service.

Thank you again for your comments and feel free to address any further feedback or questions to our attention directly.

warm regards,

M.DIRKS
Sofitel Manager

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A TripAdvisor Member
Hong Kong
1
Reviewed May 1, 2011

The outside is under construction, it really affects the outlook of the hotel. The swimming pool is very good for family. The buffet breakfast is not equivalent to a 5-stars hotel. The food is not enough in kind.

  • Stayed: April 2011, traveled with family
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2011

Stayed two nights in club room at non-smoking floor, and very enjoyed my stay. The king-size bed was comfortable, the room was quiet and had a nice ocean view. I liked the Hermes bath amenities, TV in bath room and automatic curtain.

The best part was the club lounge. The service quality of Club lounge was awesome and it was the best club lounge in my experience. Staff was very attentive, courteous, excellent in service and among them Gary was superb. I usually go out to try local restaurants for breakfast and evening beer, but I visited the lounge every morning/evening because this place was very nice and spoiled me. Only minor drawback was that there was no evening turndown on first night. When I visit Macau next time, I will definitely stay at this hotel and book club floor room again.

  • Stayed: April 2011, traveled on business
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3  Thank tyo1820036
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
An Accor traveler
hongkong
11
Reviewed April 30, 2011

  • Stayed: April 2011, traveled as a couple
    • Value
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1  Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Sofitel Macau At Ponte 16

Address: Rua do Visconde Paco de Arcos, Macau, China
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Macau
#8 Family Hotel in Macau
#9 Best Value Hotel in Macau
#10 Romantic Hotel in Macau
#14 Luxury Hotel in Macau
Price Range: $117 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sofitel Macau At Ponte 16 4.5*
Number of rooms: 408
Official Description (provided by the hotel):
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 
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Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel

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