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Reviewed May 5, 2011

I Stay at This Hotel (Sofitel Ponte 16-Macau) for 2nights, 30April-2May2011, for Superior Room.
1st Night I up grade my Room to "The Mansion Sofitel" with
2 bed room inside
+dining Room
+family room
+ 3 Bath Room
+Private Swiming Pool,
+5television
Oohh...A Great Exelent Room (Marvelous stay), large Bed room with HugeBath-Room, and exelent service.

2nd Night i try a Superior Room: Nice Ideal Room with Desk and A Great Bath Room, 1Tv at Bedroom+1Tv at Bath Room,exelent environment&service.

Swiming Pool: Nice And Beautifull
Lobby&Staff: Great , Friendly and Helpfull
Location: Good Location, just by foot(Walking distance)to Senado Square.
Food: Many Resto &Cafe Inside and Outside the Hotel. there are 1 cheap chinese resto beside the hotel.

Only 1 word "Priceless".
Time is Different Here.
Life Is Magnificent.

I Love This Sofitel Ponte 16 Hotel-Macau.

Date of stay: May 2011
  • Trip type: Traveled with family
    • Value
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Thank tarasera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2011

Once we entered the room, we were excited to see the river view (we were upgraded!), the elegant decoration and the spacious washroom. The curtain is very special although the light can get through it!

We had our breakfast outside the restaurant and facing the swimming pool. During the breakfast, the rain became heavier and the captain came to ask if we needed to move inside. We thanked him for so considerate but we preferred to stay outside! BTW, the food is good and there are many choices. The captain also allowed three of us (1 adult and 2 kids) to enjoy the 2 adults' breakfast without extra charges. The coffee is nice too but I think most of us could not complete the large pot of coffee!

In the second floor of the hotel, we visited the MJ Gallery and it was great. No entry fee and the hotel provided us a $50 coupon upon check-in for shopping inside the gallery. We bought a tee and playing card with $50 discount then!

Although the room is not so spacious as compare with other new hotel, we all like it very much and would visit this hotel again in future.

Date of stay: April 2011
  • Trip type: Traveled with family
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Thank Kapellbruecke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2011

Positives: beautiful rooms and decent breakfast. Alfredo, the club floor concierge was brilliant at getting us a dinner reservation at a moment's notice at a great Portugese restaurant and even recommended us dishes to try and was very friendly and nice. He even checked up on us the next day to ask how it went. Thank you Alfredo!

Negatives: we checked in a few hours after official checkin time and our room was not ready and the hotel had the audacity to try to upsell us to another room despite our room not being available.
The hotel is well located for the historic sites but not for anything else. This is usually not an issue but in this case it is because taxis are very few and far between. The usual wait for a taxi is anything between 15-20mins+.
The elevators are a mess - very slow with long wait times as well, and we were only on the 8th floor.
No wifi in our room is another minor sticking point that I think 5 star hotels should have.

Date of stay: May 2011
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Thank Aust-girl-in-HK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MDIRKS, Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded May 13, 2011

Dear Aust-girl-in-HK,

Thank you very much for your positive comments regarding the service you received from Alfredo in Club Sofitel.

We sincerely regret the lapse in service you encountered whilst a guest at Sofitel Macau at Ponte 16. Your feedback is extremely valuable to us to continue to improve the service provided to our guests and we appreciate the time taken to share your comments.

We are thrilled to announce that within the next two months, Sofitel Macau is finalizing the installation of a wireless network that will provide free WIFI to all of its guests on premises. We look forward to welcoming you back in the near future to benefit from this additional service.

Thank you again for your comments and feel free to address any further feedback or questions to our attention directly.

warm regards,

M.DIRKS
Sofitel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2011

The outside is under construction, it really affects the outlook of the hotel. The swimming pool is very good for family. The buffet breakfast is not equivalent to a 5-stars hotel. The food is not enough in kind.

Date of stay: April 2011
  • Trip type: Traveled with family
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Thank Passenger291901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2011

Stayed two nights in club room at non-smoking floor, and very enjoyed my stay. The king-size bed was comfortable, the room was quiet and had a nice ocean view. I liked the Hermes bath amenities, TV in bath room and automatic curtain.

The best part was the club lounge. The service quality of Club lounge was awesome and it was the best club lounge in my experience. Staff was very attentive, courteous, excellent in service and among them Gary was superb. I usually go out to try local restaurants for breakfast and evening beer, but I visited the lounge every morning/evening because this place was very nice and spoiled me. Only minor drawback was that there was no evening turndown on first night. When I visit Macau next time, I will definitely stay at this hotel and book club floor room again.

Date of stay: April 2011
  • Trip type: Traveled on business
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3  Thank tyo1820036
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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