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Reviewed April 16, 2011

Life is magnifique at this sofitel. I only stayed at another sofitel brand before, but the one in Macau really exceeded our expectations. First of all, when we arrived, they upgraded us to the club floor (although couldn't use the club benefits). The nice points can be summarised as follows:
1. It's one of the best equiped rooms i have ever been in (ironing kit, safe, free bags to use, bible, torch, large desk to work, little lounge sofa etc..). The room is elegantly designed. The celing was extremely high and we had a view of the harbour.
2. The bathroom looks luxurious and had all the amenities, namely multi function shower heads, bathtub, razor kit, Hermes soap and shampoo. They even had a TV in the bathtub which i have never seen before in a non suite room.
3. on the tech side, The tv was at least more than 40 inch with a good selection of channels. They have lots of power points and an adaptor so you can charge your phone easily. When you sleep, you can also choose to turn on small dim light next to the bathroom so the rooms isn't so dark when you need to go to bathroom in the middle of the night.
4. the bed was comfortable. Also you could also select 5 different types of pillow, by calling room service.
5. Location wise, it was close to the old square and St Paul ruins. 10 to 15 mins walk to the attractions and shopping on the Macau island. however If you want to go to Cotai (where venetian and city of dreams are located), the taxi ride is around 20 mins and cost about 8 to 9 USD . If you are in Macau, you must check out and go see the house of dancing water which is in the City of Dreams.
6. The hotel feels elegant and more private, not like the huge mass hotels like Wynn and Venetian where it feels like the Casino is the highlight of the place.
7. We didn't try the food at the hotel, but the portuguese egg tart is a must try if you are in Macau. You can buy these in the shopping areas.

The only not so good things about this hotel is that: they didn't have WIFI in the room which is now expected in all 5 stars hotel. Also there was hardly any taxis in front of the hotel (unlike other hotels in Macau). We had to wait around 5-10 mins for a taxi. Other than that, i would recommend this place to other people who want a magnifique holiday in Macau.

  • Stayed: April 2011, traveled as a couple
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1  Thank Profiterole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2011

Good location,near town area and famous places, nice place to relax.
Quality of the hotel amenites as L'ocittance, i love it so much...
hotel staff also very helpful and provide very good information for us.

  • Stayed: April 2011, traveled with family
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Thank Road290193
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 11, 2011

I have a very pleasant stay at this hotel. What amazes me was the excellent service rendered and the friendly staff that greeted us everyday. The room is also neat and spacious. I would definitely recommend me hotel to my friends and loved ones.

  • Stayed: April 2011, traveled as a couple
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Thank Adventurer290253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2011

Stayed at their 2 bedrooms black galaxy mansion and it was big and nice. However pool was closed so didn't take advantage of that, it would have been nice if they would have given an advance warning when I was making the reservation.

Service was good and helpful, the Hermes bath amenities were not as good as I was expecting them to be unfortunately...

The room was big and decor was nice, suite had a jacuzzi bath in the ground which was fun to play with however the cleaning I found a little sub par...some places were quite dusty...I wish the cleaning team would do a better job on that.

Breakfast is good and the location is very convenient, all in all I would go back (the casino is fun too with HK$50 caribbean poker) and it would be nice if they can have a room refurbishment and get the house keeping team to work harder on their job.

  • Stayed: July 2010, traveled with family
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Thank kizzcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MDIRKS, Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded April 20, 2011

Dear "Black Galaxy" Mansion guest,

Thank you very much for your positive feedback and your very constructive comments regarding our room amenities from Hermes, the housekeeping and the Mansion Pool.

We are particularly very happy with your comments regarding the service you received at Sofitel Macau at Ponte 16 as we aim to distinguish Sofitel through the personalized service we provide all our guests.

Feel free to contact us directly for any additional comments you may have and if you wish to visit us again in the future.

warm regards,

Maarten DIrks
Director of Quality
Sofitel Macau at Ponte 16

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2011

  • Stayed: April 2011, traveled with friends
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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