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Reviews (7,854)
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Reviewed August 16, 2017 via mobile

Indian food they serve is awesome the variety you find over there is lovely or I can say you will hardly find in India Desserts are so delicious. We wish to come again with family and friends and to have all meals there only

Stayed: September 2016, traveled with family
Thank vicky716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Customer Care Team at The Venetian Macao Resort Hotel, responded to this reviewResponded August 29, 2017

Dear vicky716,

We are delighted to learn that your family, your friends and yourself had a wonderful and exceptional culinary experience in our award winning authentic Indian restaurant “Golden Peacock”, which is also the only Michelin-starred Indian cuisine in Asia. It is our pleasure to know that you savor the finest taste of traditional Indian cuisine, and I am glad to read your kind appreciation of our excellent and extensive dessert selection.

Thank you for considering us as your top choice of restaurant in Macau. We certainly look forward to welcoming you back again for another amazing culinary experience in our signature restaurant Golden Peacock.

With warmest regards,
Priscilla Hao
Customer Care Team

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Reviewed August 15, 2017

The Venetian Macau Hotel has everything one desires on a holiday. The rooms are spacious and luxurious,with every possible facility. The food is excellent,with generous and helpful services. There is a shopping arcade within the hotel with plenty to shop around and Gandola rides. The Hotel boasts of one of the largest Casino of the City. Overall ,a place to relax and enjoy.

Room Tip: The view all around is of buildings and hotels so perhaps all rooms offer good view.
  • Stayed: August 2017, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Tej D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Customer Care Team at The Venetian Macao Resort Hotel, responded to this reviewResponded August 29, 2017

Dear Tej D,

We are truly thrilled to read that you had a relaxing and enjoyable stay with us. We definitely agree with you that our resort has a rare combination of facilities, attractions and amenities all under one roof, and we are glad to learn The Venetian had all of your needs covered during your wonderful time with us. Moreover, we also agree that we do offer an exquisite shopping experience to our guest with a wide variety of international retail brands in an elegant streetscapes reminiscent of Venice, whereas the Gondola ride in our beautiful grand canal is also an unique experience in Macau. Meanwhile, your encouraging feedback on our Food & Beverage team will certainly motivate us to continuously provide genuine care, and create personalized and memorable experience for all our guests.

It was our great pleasure having you here at The Venetian Macao, and we enthusiastically look forward to your return with us in the near future.

With warmest regards,
Priscilla Hao
Customer Care Team

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Reviewed August 10, 2017

Room was the biggest room I've ever had and the price was under $200 in May. The lobby, shopping mall, pool, kid playground were the biggest among hotels I've been. It was real quality time with my family. Even makes me think of spending entire vacation only in Venetian hotel next time. It was all worth my money spent in the hotel.

  • Stayed: May 2017, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Wonkeun N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Customer Care Team at The Venetian Macao Resort Hotel, responded to this reviewResponded August 29, 2017

Dear Wonkeun N,

We are overjoyed to learn that you had a memorable and perfect stay with us, and it is truly our pleasure to read that you spent a real quality time with your family here. The Venetian Macao is a giant integrated resort with all kinds of facilities and entertainments which is ideal for family. Your highlight on our spacious and well-decorated hotel suite that you had ever stayed is an absolute plus.

It is gratifying to hear that you will consider us as your hotel of choice when you next visit Macau, and I am glad that you are planning to spend more time with us to discover all the wonders our hotel offers. We are eager to welcoming you and your family back and creating all of you another memorable and flawless experience.

With warmest regards,
Priscilla Hao
Customer Care Team

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Reviewed August 10, 2017

This hotel very beautiful, the room are large. This hotel has casiono and some store at 1st floor, food court and some store at 2nd floor. Many kinds of food you can try at food court. At this hotel has travel agent for booking city tour and tickets. The interior of this hotel decorated in Venetian style. Near hotel has pedestrian street for any kind of foods, you can walk about 10 minutes to go there from hotel. This hotel near from airport. If you go to Macau by ferry, has a shuttle bus from halbour to hotel.

  • Stayed: June 2017, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank dolphin294229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Customer Care Team at The Venetian Macao Resort Hotel, responded to this reviewResponded August 29, 2017

Dear dolphin294229,

Thank you for taking your valuable time to offer us such a sterling review following your recent stay at The Venetian Macao.

It sounds like you had a pleasant stay with us, and I am pleased to read of your satisfaction. We appreciate your gracious description of our beautiful decorated and spacious hotel suite, our food court at Level 3 with extensive food selections, the variety of services that we offered including Cotai Travel and complimentary shuttle bus, as well as our amazing location in the vibrant heart of Cotai Strip with the close proximity to local attractions; these are also definitely helpful to our fellow travelers.

It was certainly our biggest pleasure hosting you, and we look forward to welcoming you back to The Venetian Macao in the near future.

With warmest regards,
Priscilla Hao
Customer Care Team

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Reviewed August 10, 2017 via mobile

We arrived at 4pm and check in was 3. After over an hour lined up we finally got up to the counter. By now our two small children were very upset. Then to top it all off our rooms were not ready til 7pm. They gave us another room to sit in til then but was very annoying. The manager Sam was so good helping us with the complications and a credit for a lovely dinner and limo back to the ferry terminal. He was amazing and for this reason alone is why my rating is not lower. Now the casino is huge but we could not get a drink. Everyone we spoke to hardly understood English and apparently we had to go out of casino to a bar then bring drinks in again. So pathetic. Same with the Parisian. The Plaza Casino had a bar and an amazing barman. The games weren't very good but. Las Vegas is a far better party spot. Macau is a sober version with most Asians drinking tea and barely smiling. The shops here were a maze and hard to navigate with a pram. Gondola rides were near $100aud no discount for staying at the Venetian. Same with the playzone kid area. No discount and nearly $60aud for my two kids, and they were not allowed to do much in there anyway. Huge hotel, full of pushy Chinese who make a show out of my children often getting right in their faces when crying. The Chinese children must not cry. The room was great and big, still not at all like The family rooms online. Was ok but will not be back. Vegas anyday

Stayed: August 2017, traveled with family
Thank TravNcinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Customer Care Team at The Venetian Macao Resort Hotel, responded to this reviewResponded August 29, 2017

Dear TravNcinda,

I want to personally thank you for taking your valuable time to write such a comprehensive review following your recent stay with us, and bringing the matters to our attention which are vital to our continuous improvement. We are absolutely disappointed to learn the unfortunate experience that you had; this is certainly not how we want our guest to remember their stay with us. Please allow me to extend my sincere apologies for the inconvenience caused to you and your family due to the suites not being available until 7pm which does not reflect our normal business practice. Also, the communication issue while you were ordering drinks inside the casino has been addressed to the related department head for training reinforcement and improvement. We are also sorry for our games in the casino that did not meet your personal taste, whereas the price of the Gondola ride and Qube did not meet your expectation.

Nevertheless, as we are striving to provide genuine care and creating memorable experience for our guests, your lovely compliment on our staff - Ben, as well as our barman at the Plaza Casino are both highly appreciated, your encouraging feedbacks will be definitely shared to the teams. We are also delighted you found our suites spacious and great.

We sincerely hope you will grant us another chance to restore your faith in our property. We will definitely look forward to welcoming you back and providing you a more flawless and memorable experience.

With warmest regards,
Priscilla Hao
Customer Care Team

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