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“Grand stay place with Venice shopping mall”

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The Venetian Macao Resort Hotel
Ranked #13 of 94 Hotels in Macau
Certificate of Excellence
Reviewed July 15, 2014

The rooms were nice, little old school type mixed with modern architect. Worlds largest casino , round the clock was an experience. The real attraction was the mall below. Wow! The Venice streets, artificial sky, gondola with singing boatman, shops on the sides of the artificial waterway, all type cuisines were all amazing. Walked around till 12 am and shops were still open! Architecture on the walls and roofs were awesome. Great place.

  • Stayed: July 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank sheaben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded July 15, 2014

Dear sheaben,

Thank you for taking the time to offer us your lovely feedback following your recent “Grand” stay at The Venetian Macao Resort Hotel.
We are thrilled to know that you had a full vacation experience, without ever leaving the property, and pleased that you were overwhelmed with The Venetian’s exterior and interior that are modelled after the lovely and romantic city of Venice.
I am glad that you were impressed with our indoor elegant streetscapes and canals, complete with gondola that are available for rides and gaze up at the blue-sky painted ceiling, complete with wisps of white clouds. Thank you for highlighting the wide choice of restaurants, each with its own selection of amazing cuisine throughout our unmatched world-class shopping area, for a convenient break while shopping.
You high recommendation is appreciated, and we look forward to warmly welcoming you back each time your travel takes you to Macau.

With very Best Regard,

Vanessa Tanzilli – Customer Care Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,381 - 2,387 of 7,324 reviews

Reviewed July 14, 2014

I was fortunate enough to stay in this magnificent hotel with a couple of friends when we visited Macau one weekend. The building is HUGE and a complex in itself, it's practically its own city and has anything and everything to accommodate a diverse range of wants and needs…and free beer in the casino cannot be argued with! There's even a facade of ST Marks Square, in Venice that runs through part of the hotel with false canals and gondolas that row up and down, you can even board them and be taken for a ride!

Our suite was exceptionally comfortable and offered a panoramic view of the island. The bathroom even mimicked a deluxe spa. I couldn't fault this hotel and even find it difficult to write about it, it's really a place you just need to go to and experience for yourself!

You have to pay for wifi in your room but I believe this to be a mandatory thing in any of the beautiful hotels in Macau.

If you do stay here with the intention of gambling, do so in style and don your suit with pride! I would thoroughly recommend this place but be warned - you will find it difficult getting out of the bed as it excells in comfort!

  • Stayed: March 2014, traveled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded July 15, 2014

Dear Peter F,

We feel so honored to read such a dedicated review after your recent first class “…Wow” experience at The Venetian Macao Resort Hotel.
We are pleased to know that you had a short but excellent one weekend stay. It is certainly nice to have an enjoyable stopover and we are overwhelmed that were impressed with The Venetian elegance, location, facilities and amenities, all under one roof. We are glad you found your spacious suite well-appointed and the beds to be extremely comfortable, allowing you to sleep restfully after your journey. We understand room view could play an important role of a perfect trip, and we are pleased that you appreciated your sweeping views of the vibrant Cotai Strip.
I would like also to advise you that complimentary wifi access is available to any guest that book package online, through our website.
Providing an unmatched guest experience is of paramount of importance and earning referrals from our previous guests is a wonderful compliment that you have provided. We hope that all your comments motivate travelers to visit us in their future visits to Macau.
It brings us great joy to know that you will choose our hotel again, and we enthusiastically look forward to your and your friends’ next stay with us, in the near future.

With very Best Regard,

Vanessa Tanzilli – Customer Care Manager

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Reviewed July 14, 2014

It was best experience ever in terms of place, food, location. We stayed for 2 nights but it was an outstanding experience as hotel is really costly but worth spending. Night life amazing with lots of bands and great food.

Room Tip: Do request for high floors...amazing view.
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  • Stayed: June 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Kapil A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded July 15, 2014

Dear Kapil A,

We are truly grateful for posting such a brilliant review after your “best experience ever” at The Venetian Macao Resort Hotel.
We are extremely pleased to hear that you and your family were able to have such a remarkable stay at our hotel, and thrilled to learn how well our integrated resort suited you in term of location, facilities, food offerings and various attractions and performances. Our team members are exceedingly honored to know that such experienced hotel guest thought that this was his best hotel experience thus far. Thank you so much for your praises.
We hope it will not take long to receive you and your family again for another “outstanding experience”.

With very Best Regard,

Vanessa Tanzilli – Customer Care Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2014

A girl loves to shop, and probably they would also love to have a wonderful boating in the canal near those brand shops, then they would probably love the Venetian. I visited the place for a few and it was worth the trip. It's a refreshing scenery having a canal inside the hotel, with lots of places to look around. The staffs were also nice and helpful. So, if you have any questions regarding anything about the place, don't hesitate to ask them.

Stayed: July 2014, traveled on business
Thank Misseuphoric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded July 14, 2014

Dear Misseuphoric,

It is very rewarding to read such a wonderful review after your recent visit at The Venetian Macao Resort Hotel.
It was great to learn that you had the best Cotai Strip experience possible and what was best to read was your high praise of the staff. We are proud of the service we provide, and it was wonderful to know that you fully enjoyed the hotel and hospitality provided by our friendly and helpful team members.
I am thrilled that you were able to experience our unmatched premium retail shops, featuring more than 600 luxury shops offering the very best in luxury and fashion, set in elegant streetscapes with performances keeping you entertained along the way. And knowing that you found our memorable gondola ride, through the Grand Canal Rivers, steered by expert gondoliers add the entertainment with their singing, is an absolute plus.
I hope we will have the pleasure of welcoming you back to the hotel soon, for another pleasant stay.

With very Best Regard,

Vanessa Tanzilli – Customer Care Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2014

We stayed at the Venetian for 5 nights while in Macau. The hotel itself is huge and there are multiple entrances and lobbies which took some getting use to so we didn't get lost! We stayed in the Royale Cotai view suite which was spacious with its own lounge area with a dinning table, a large bathroom with separate toilet and the bedroom was spacious also.
Our last 2 nights in the hotel were noisy with neighbours who had their room doors open until nearly midnight both nights and they woke up early too. They were talking loudly and we could hear everything, I would've thought a hotel as grand as the Venetian would have sound proof rooms!
The buffet breakfasts that was included in the price were rather average - we tried both of the restaurants that were included in the costing of our suite multiple times. There was a large variety at Cafe Decor but like most buffets the food had been sitting there for hours and it was the same thing everyday. Fogo Samba was ok and the service there was great but again it was buffet food.
Concierge was helpful most of the times I went down to speak to them. There is a girl there called Joanna who was amazing! Air Asia lost my luggage and couldn't tell me what country it was even in, Joanna called and sorted it for me and asked her manager to follow it up. Joanna then called our room later that night to say my luggage was on the way and to call down to concierge the next morning so they could check Air Asia had my bag in Macau. I did that but the man in concierge was unsure of who Joanna was and then there was a bit of a language barrier. On our last day in Macau, I went to ask concierge to post some postcards for me and Joanna was there and asked about my luggage - hundreds of people must go through concierge each day, it was impressive she remembered me and my situation!
The Venetian is a world in itself and you could easily go to Macau and not go outside as the Venetian had a casino and many shops. It is also attached to City if dreams and Hard Rock Cafe which too have a casino and more speciality stores!

Room Tip: Don't book a room near the elevators or other busy areas as they are not sound proof, ours was l...
See more room tips
  • Stayed: July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Esmeralda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded July 15, 2014

Dear Esmeralda P,

We sincerely appreciate your very detailed review, and thank you for choosing The Venetian Macao Resort Hotel to host you during your most recent visit.
We are very satisfied to know you had a lovely time, enjoyed all our facilities without stepping out of our resort and that our ambassadors’ hard work and attitude exceeded your expectations. It is always great to hear our team members provide excellent customer service and left a lasting impression. Your review has been shared with the entire team, especially with Joanna, and they will be happy to read all of your kind words.
Providing our guests with high quality, delicious food is one of our highest priorities. I am sorry that your breakfast culinary experience did not live up to the level of quality that our guests have come to expect from our restaurant. We will certainly share your feedback with our related department for further improvements.
I am pleased that you found our location situated within the vibrant heart of Cotai Strip precinct with the close proximity to Sands Cotai Central to your liking.
It was a pleasure having you as guest and we look forward to your return, in the not too distant future.

With very Best Regard,

Vanessa Tanzilli – Customer Care Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2014

Beautiful hotel,fabulous staff,great food options and activities to keep the kids entertained during the day,and great for the adults in the evening.Only came for the weekend but would definitely return!

Stayed: November 2013, traveled as a couple
1  Thank boxingtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded July 14, 2014

Dear monster1999,

Thank you for your sterling review following your recent week-end getaway at The Venetian Macao Resort Hotel, Macau’s first integrated resort.
You really put down all our good qualities in your review: comfort, refined luxury, opulent décor, cost effective, great service, friendly staff, exquisite cuisine selection from East and West, world-class shopping, sports, arts and leisure, ideal for couple and family, what else can we say? Thank you.
It was certainly a pleasure to welcome you to the hotel and I look forward to doing so again soon.

With very Best Regard,

Vanessa Tanzilli – Customer Care Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2014

The only reason to visit Macau is The Venetian. It was an awesome expirience being there. The luxurious suit rooms and world class decor. The neatness crossed expectation. Venetian has made people visiting macau more frequent with the largest casino in macau. the artificial river ride gondola ride is one of the highlight there. There 300+ big brands shoppers paradise.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank yatinbshah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded July 14, 2014

Dear yatinbshah,

It is rewarding to read that the highlight of your trip was your visit to The Venetian Macao Resort Hotel, and thank you for sharing your wonderful experience on the site.
I am thrilled you found our services and facilities, with a distinctive interior that resembles the beautiful city of Venice, to your liking and glad that we had an opportunity to provide you with such a pleasant all-around experience, without stepping out of our resort.
Earning referrals from our previous guest is a wonderful compliment that you have provided.
Thank you again for choosing to stay with us and we look forward to serving you as host again very soon.

With very Best Regard,

Vanessa Tanzilli – Customer Care Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Venetian Macao Resort Hotel

Address: Estrada da Baia de N. Senhora da Esperanca, s/n,, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Macau
#9 Business Hotel in Macau
#10 Spa Hotel in Macau
#10 Family Hotel in Macau
#13 Luxury Hotel in Macau
#15 Romantic Hotel in Macau
Price Range: $171 - $579 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Venetian Macao Resort Hotel 5*
Number of rooms: 3000
Official Description (provided by the hotel):
An all-suite integrated resort offering spacious accommodation from 70sqm with lavish facilities, enjoy world-class shopping, entertainment and dining experiences in this signature Macao Property. ... more   less 
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Also Known As:
Venetian Macao Hotel Macau
Venetian Macao Resort

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