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“Luxurious resort.”

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The Venetian Macao Resort Hotel
Ranked #15 of 96 Hotels in Macau
Certificate of Excellence
Waterford, Ireland
2 reviews
“Luxurious resort.”
Reviewed May 5, 2014

Fabulous. Check in a little daunting but hotel made up for it. Breakfast was the best I have ever had. Loads to do even if you don't fancy the casino. We stayed in the Bella Suite and I would highly recommend it for families, loads of room and 2 televisions.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BridD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, May 6, 2014
Dear BridD,

Thank you for providing valuable feedback on you recent “fabulous” stay at The Venetian Macao Resort Hotel.
I am glad we had an opportunity to provide you with such a pleasant experience, and it is great to hear that you find comfort in our extremely spacious suite, ideal for family.
It is rewarding to read that you found our breakfast superb with plenty of choice and excellent service, I will pass on your comments to the team.
I enthusiastically look forward to serving you and your family as host again, in the hopefully not too distant future.

With very Best Regard,

Vanessa Tanzilli – Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Rooms
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  • Value
  • Cleanliness
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1 review
Reviewed May 5, 2014 via mobile

Looking for the best hotel,surely this is the one.
I had visited most of the hotels in macao,all look good,
But in terms of service and beauty it is the best,better than galaxy.
The most luxurious hotel in macao.

Stayed February 2014, traveled with family
Helpful?
Thank Rohan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, May 5, 2014
Dear Rohan B,

We feel so honored to read such a dedicated review and thrilled to know that, you and your family enjoyed your holiday with us at The Venetian Macao Resort Hotel.
It is great to learn we exceeded your expectations and how highly you valued the hotel’s elegance and its customer service.
Earning referrals from our previous guest is a wonderful compliment that you have provided, and I hope we will have the pleasure to welcoming you and your family to the hotel, soon.

With very Best Regard,

Vanessa Tanzilli – Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 5, 2014

I have been travel twice to Macao, it was feeling great to stay in Venetian Macao. Where you may found everything is under one roof. The rooms are so beautiful decorated with all the amenities. And the Gandola ride was so awesome.

I will suggest all my freinds to visit once to see the nice place.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rajiv K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, May 6, 2014
Dear Rajiv K,

Thank you for being such a loyal guest, and for posting a glowing review on your recent stay at The Venetian Macao Resort Hotel.
I was so happy to read that you regularly enjoy staying with us, found elegance and comfort in our spacious suite and enchantment through our unique gondola experience with serenade.
Earning referrals from our previous guests is a wonderful compliment that you have provided.
Thank you for your continued support and I look forward to hosting you and your family again, the next time you are in Macau.

With very Best Regard,

Vanessa Tanzilli – Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 3, 2014 via mobile

Stayed here before the Labor Day till lots of people. Room is fine. There are huge shopping malls with lots of shops from the SaSa, Sweet Way to Gucci, Chanel and LV, all shops u can imagine, a good place for shopping, I really loved it. The casino in the grand floor is said to be the biggest in Asian, I m not a fun of gambling, so just walk around before checking out. It is a massive casino with massive gamblers.
There were always concerts holding in Cotai Strip CotaiArena in Venetian, besides those Taiwan or Hongkong singers, Rihanna, Justin Bieber and Beyoncé ect. were invited to performed here too. I m a big fun if Riri. And lucky enough to watched her show on last Sep. :)
I hardly spent much time in the room, just for rest only. So didn't find any thing special abt it.
But the service of those salesgirls and Venetian Coordinator (when I asked for direction)are literally 0. They r inpatient and impolite. Not all of them but most of them.
I ve been many places in macau, comparing with other countries in Asian, Service in Macau really needs improve.

Stayed April 2014, traveled with friends
Helpful?
1 Thank Befreewheeling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, May 5, 2014
Dear Befreewheeling,

Thank you so much for choosing The Venetian Macao Resort Hotel for your getaway to Macau, and we appreciate the time you took to share your brilliant experience with our Trip Advisor community.
It is very rewarding to read that you enjoyed most facets of your visit, especially our unforgettable Cotai Arena live concerts experience. We also appreciate the feedback you have provided regarding the customer service aspects that we could improve upon. Please be assured that we shared your remarks with our related team, and we will look into it accordingly to enhance our guest’s experience. We will also ensure our team member's interaction with our guests is friendly and helpful.
I look forward to welcoming you and your friends back to The Venetian the next time your are in Macau, and see the improvements that we have made.

With very Best Regard,

Vanessa Tanzilli – Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tiruchirappalli, India
Level 4 Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed May 1, 2014

We were lucky to be chosen for the Key Express Check-in, saved us more than 45 mins at Check-in, considering the endless queues. The Bella Suite was so spacious and nicely done -up with Victorian decor, two twin beds and a single bed at an offset level with a huge glass window looking over the city. The view from the 34th floor was awesome! Dinner at their Michelin starred Golden Peacock Restaurant serving Indian food was the high point of the stay. Meeting David Beckham in the restaurant, having Dinner was absolutely unbelievable and unforgettable. The Gondola ride in the canals and the shopping were very memorable. Kids have so many things to do. A single night stay is just not enough to do many things you want to, but our itinerary was a bit hectic. You should be prepared to do a lot of walking to get to restaurants and shopping. The casino is the best accessible feature at this hotel. Be prepared to lose a few dollars!!! You really don't need to get out of the hotel as it has everything under its roof, even a pitch and putt mini golf course!, unless of course you want to see what the other properties have to offer. A great Stay! and would want to come back for more later and a little longer perhaps.

Room Tip: Any of the Suites are great, Try to get the ones near the top floors, excellent views from the top...
See more room tips
  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kavitha N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, May 5, 2014
Dear narenkraj,

It is very rewarding to read such a wonderful review after your recent visit at The Venetian Macao Resort Hotel.
Providing an unmatched guest experience is of paramount importance here at The Venetian, and I am so pleased to read that you had an excellent all-around stay and that we managed to exceed your expectations.
I am glad that you were able to take advantage of our properties amenities, features and attractions, ideal for family.
Thank you for recommending us, and it will be an absolute pleasure to have you and your family back on your next visit to Macau, and hopefully you can stay longer to explore all the wonders our resort offers.

With very Best Regard,

Vanessa Tanzilli – Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 5 Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 1, 2014

it is awe inspiring hotel. massive and beautiful. the rooms are big with huge bathroom.the casino is amazing. the hotel has a mall attached to it. though it is a bit far from the main city but there are free coaches to and from the hotel. there a lovely restaurants n gondola ride there is a play area too.It was a lovely luxurious experience

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SPN15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, May 2, 2014
Dear SPN15,

Thank you for allowing us to host you and your family during your recent visit at The Venetian Macao Resort Hotel, and for taking the time to share your positive “lovely luxurious” experience with Trip Advisor community.
I am so pleased to read that you had a first class experience, were impressed with The Venetian's elegance and the combination of facilities, attractions and amenities, without stepping out of the resort.
Thank you again as there is no greater satisfaction than receiving kind words from a valued guest, and we all look forward to welcoming you again in the not too distant future.

With very Best Regard,

Vanessa Tanzilli – Customer Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 1, 2014 via mobile

Venetian macao is a grand property with over 3000 rooms.the moment you enter the hotel you will feel like entering a palace.the check in is smooth as compare to check out as you have to wait for your turn at check out time. The hotel is so big that you need more than two days to explore the hole property.the pool area is very nice with heated pool the food in the breakfast is also good with lots of Indian as well as Western options.the house keeping staff is wonderful. one of the negative point is the concierge staff dont speak proper English and they by mistake board us on the wrong shuttle and we almost missed our flight this is only reason for 4 star otherwise I will definitely give it a five star.

Stayed June 2013, traveled with family
Helpful?
Thank Sumit N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, May 2, 2014
Dear Sumit N,

Thank you for providing valuable feedback on our recent visit at The Venetian Macao Resort Hotel.
I am glad to read that the hotel facilities and amenities perfectly suited all your needs during your stay.
I deeply apology for being board on the wrong shuttle bus and we will pass your remarks onto the concerned department, for further action. Your feedback is greatly appreciated, communication such as yours help us to better monitor and improve services for our guests.
I kindly invite you for your future stays to enjoy our convenient “Express Check-out” to avoid any waiting.
I look forward to welcoming you and your family to The Venetian for your future travels to Macau. It would be an honor to host you again.

With very Best Regard,

Vanessa Tanzilli – Customer Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Venetian Macao Resort Hotel

Property: The Venetian Macao Resort Hotel
Address: Estrada da Baia de N. Senhora da Esperanca, s/n,, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Macau
#8 Spa Hotel in Macau
#9 Business Hotel in Macau
#11 Family Hotel in Macau
#15 Luxury Hotel in Macau
#15 Romantic Hotel in Macau
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Venetian Macao Resort Hotel 5*
Number of rooms: 3000
Official Description (provided by the hotel):
An all-suite integrated resort offering spacious accommodation from 70sqm with lavish facilities, enjoy world-class shopping, entertainment and dining experiences in this signature Macao Property. ... more   less 
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Also Known As:
Venetian Macao Hotel Macau
Venetian Macao Resort

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