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“Nice hotel, too big for my taste”

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The Venetian Macao Resort Hotel
Ranked #14 of 94 Hotels in Macau
Certificate of Excellence
Reviewed February 6, 2014 via mobile

I know the Venetian is a celebrated place in Macao, that's why we spent our first year anniversary there. Got the room over on Agoda at only 30% of published rate, without breakfast, really fantastic deal.

Shuttle bus from the ferry was so convenient. Staff very helpful (it helped that they were fellow Filipinos!). Got to the hotel early, and were immediately attended to (fellow Filipino once again!) by a concierge who advised us right away that we're too early but instead of waiting till 3 pm to check in we could be accommodated by 12:30. Went off to lunch first.

Room was amazing of course. Just got the royale suite, we didn't need the bigger suites since there was just 2 of us.

The only thing that I loved yet didn't like at the same time was the size of the Venetian. Really great selection of shops, loved that they were connected to all the other hotels with designer brands. But it was soooo tiring. Not just the walking around/getting lost but the sheer amount of people! One can only do so much swerving on your own two feet.

I expected it to the crowded but not that intensely. Guess that's what you get for booking at the Venetian. All part of the experience :)

Stayed: January 2014, traveled as a couple
Thank fillesurlaplage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded February 6, 2014

Dear fillesurlaplage,

We are very happy to know that you choose The Venetian Macao Resort Hotel over other properties in the city, for your 1st year anniversary celebration.
I am delighted that you found our beautifully decorated suite to be comfortable and spacious, and enjoyed the hospitality provided by our caring staffs.
Our team members are dedicated to provide flawless service to every guest, and we are so delighted to hear from you that we succeeded.
We look forward to serving you as host again, and why not celebrating your 2nd anniversary with us.

With very Best Regards,

Vanessa Tanzilli – Customer Care Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,758 - 2,764 of 7,484 reviews

Reviewed February 5, 2014

HUGE property with enough food and shopping outlets, kids play area, large gaming floor and enough amenities to keep every gender and age group happy.
Stayed in Aug 2013. Was a but over priced, but definitely the best property to stay in when in Macao. It is the center of attraction.

  • Stayed: August 2013, traveled with family
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Thank tolanir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded February 5, 2014

Dear tolanir,

Thank you for staying at The Venetian Macao Resort Hotel and we sincerely appreciate to read such a dedicated review.
It is always so rewarding to hear that you and your family had a wonderful time with us, had enjoyed every aspects of your stay and were able to take advantage of our integrated resort’s amenities and features.
Thank you for your high recommendation as “the best property to stay in when in Macau” and we are definitely looking forward to having you and your family back again, very soon.

With very Best Regards,

Vanessa Tanzilli – Customer Care Manager

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Reviewed February 3, 2014

The beds are very comfortable, and the bathroom is huge compared to other hotels. The hotel itself is more than enough for a short trip with plenty of shops and facilities. There's a shuttle bus to and from the airport, so transportation isn't a big problem.
There are many shuttle busses at different hotels, so it's pretty easy getting around the city if you are in no hurry.
Only downside was there seemed to be some prostitutes lurking around the casino area in the evening, so you may want to stay clear of the place if you're traveling with kids.

  • Stayed: April 2013, traveled with friends
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1  Thank lowdwer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded February 3, 2014

Dear lowdwer,

We sincerely appreciate and thank you for choosing The Venetian Macao Resort Hotel to host you during your most recent visit.
I am delighted that you fully enjoy the comfort and elegance of our spacious suite and thank you for highlighting the convenience of our free shuttle bus. We try our best to convenience all our guests and make the most of our location, being close to all the top attractions and only a short walk to Taipa Village.
We look forward to welcoming you and your friends again, very soon the next time you are in Macau.

With very Best Regards,

Vanessa Tanzilli – Customer Care Manager

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Reviewed February 1, 2014

Venetian Macau has 3000 suites...yes...all the rooms are suites...well appointed with king size comfortable beds,carpets,sofa sets,wardrobe,2 TVs-one facing the bed,ironing facility,safe locker,minibar,fax facility,wifi,and a spacious bathroom which is the size of an average hotel room in HK.The hotel is so huge that walking from the lift to the room gives you your dose of morning exercise.The checkin may take an hour or more as it is too much crowded...the roof top shopping area is awesome...designed like venice...complete with a small river and boating facility ! Dont miss out the regular shows there including some nice magic shows.

  • Stayed: December 2013, traveled with friends
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Thank drsunilk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded February 3, 2014

Dear drsunilk,

Thank you for your dedicated review during your recent stay at The Venetian Macao Resort Hotel.
We are very satisfying to know that you had a lovely time and were impressed with our Euro-style spacious and well-appointed suite. We strive to provide a peaceful environment while being near the excitement of the shopping facilities, unforgettable entertainment experience and leisurely gondola ride through Grand Canals.
Thank you for bringing to our attention your checking experience. This is definitely not our standard and more focus will be placed on this.
We eagerly look forward to serving you as host again, very soon.

With very Best Regards,

Vanessa Tanzilli – Customer Care Manager

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Reviewed February 1, 2014 via mobile

Had so much fun in venetian resort macau.. We take ice world package, we got royal suite room with welcome cupcakes n swan with flower in bed, so sweet..
We got 2 tickets ice world in packages..met kungfu panda, trying ice sliding n very cold inside..new experience for us :).
We also got 2 tickets cotai jet ferry to hkg, buffet bfast for two, and wifi in our room..

Eventhough we stayed only 1 night venetian give good services for honeymooners like us..

Thx venetian macao.. :))

Stayed: January 2014, traveled as a couple
1  Thank Nyezz87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded February 3, 2014

Dear Nyezz87,

Thank you for your lovely review and I was delighted to read that you decided to celebrate your Honeymoon with The Venetian Macao Resort Hotel.
It is our continuous goal to work hard and offer high quality experience to all our guests, and we are extremely happy that you were able to have such a fun and remarkable stay with us.
We enthusiastically look forward to welcoming you again in the near future and hope you will be able to stay longer.

With very Best Regards,

Vanessa Tanzilli – Customer Care Manager

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Reviewed January 31, 2014

I had planned for a weekend jaunt of gambling and casino hopping. My cousin booked the best hotel known. We came back with a lot more (memories) than we had bargained for. Once inside The Venetian Macau, I completely lost track of time. I was told by friends to expect long queues for check in etc etc. 10 minutes is all it took for us to get in. Check out was equally incredible. Since we had booked online, we were given a late check out of 2 pm. All counters were busy at the time of our check out, so we were re-directed to to the priority counter. Again a pleasant surprise. I am now a proud member of the sands privilege club. I will always stay at The Venetian when ever I visit Macau. I would suggest to anyone travelling there, to book the room online directly through the hotel website. A lot of freebies like late check out, free wi-fi etc. are provided. the buffet breakfast had a wide spread but did lack the quality expected from a resort of this stature. All in all, a wonderful experience. The Grand canal shops, The Gondolas, The Spa.... in one word "Incredible".

Room Tip: Try and get a room on the highest floor available. Offers great view of the Cotai Strip.
See more room tips
  • Stayed: January 2014, traveled with friends
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2  Thank NawalNK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded February 3, 2014

Dear NawaINK,

Thank you for your brilliant review of your "incredible" experience at The Venetian Macao Resort Hotel.
I am thrilled that you found our hotel to be a great place to stay and I have noted your positive words about our flawless checking service. I will certainly pass on your comments to our Front Office team.
I was glad that we catered for every need and made your stay a memorable one.
Please do check our website as we regularly update it with all our events for 2014 and do come back to visit us soon, so we can once again ensure you and your friends have a “wonderful experience” with us.

With very Best Regards,

Vanessa Tanzilli – Customer Care Manager

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Reviewed January 31, 2014

my family and I stayed in the venetian macau for 2 nights, on december 29-31 and It was awesome !
We stayed in the bella suite, which is very spacious..they have 2 queen beds, living room, and a big bathroom (with separate bathtub and shower box, separate closet). everything was spotless clean, and the interior is nice and classy with victorian style. I love it !
Like marina bay sands, the hotel has a high-end mal and casino at the down level, with many restaurants and one foodcourt, so we can grab food easily.
I love the ceiling with clouds painting on it and as everyone known they have a replica of the grand canal in venice, where tourist can take a gondola ride for approx. 10 mins. don't worry for getting bored 'cause the gondola drivers are fun, they like to sing.
During Christmas they have 'iceworld show' that is quite entertaining. Too bad, we can't see 'the house of dancing water' in the city of dreams because they have a black period during 29-31 dec. most people said that show is no.1 attraction in macau, so I want to see it sooo bad..maybe we could visit macau again and watch this show..hopefully !

  • Stayed: December 2013, traveled with family
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1  Thank monika1908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded February 3, 2014

Dear monika1908,

Thank you for staying at The Venetian Macao Resort Hotel. We appreciate the time you took to share your wonderful experience with our Trip Advisor community.
I am delighted to read that you and your family fully enjoyed your recent stay with us during the Holidays, and that the décor and festive cheer around the hotel added to your stay. It is rewarding to read that you found our Euro-style suite to be comfortable and well-appointed and of the décor to be of a high standard.
I hope we will have the pleasure to welcoming you back to the hotel soon.

With very Best Regards,

Vanessa Tanzilli – Customer Care Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Venetian Macao Resort Hotel

Address: Estrada da Baia de N. Senhora da Esperanca, s/n,, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Macau
#9 Business Hotel in Macau
#10 Family Hotel in Macau
#10 Spa Hotel in Macau
#14 Luxury Hotel in Macau
#15 Romantic Hotel in Macau
Price Range: $145 - $502 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Venetian Macao Resort Hotel 5*
Number of rooms: 3000
Official Description (provided by the hotel):
An all-suite integrated resort offering spacious accommodation from 70sqm with lavish facilities, enjoy world-class shopping, entertainment and dining experiences in this signature Macao Property. ... more   less 
Reservation Options:
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Also Known As:
Venetian Macao Hotel Macau
Venetian Macao Resort

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