We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Like a Maze”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Venetian Macao Resort Hotel
Ranked #13 of 95 Hotels in Macau
Certificate of Excellence
Raleigh, North Carolina
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Like a Maze”
Reviewed December 4, 2013

We arrived at Macao via the Cotai Water Jet Ferry from Hong Kong Island around 4pm. Passing through Macao customs did not take long and the best part was a Venetian shuttle bus was already staged upon our exist from the ferry terminal. Once we arrived at the hotel we were greeted by the front door staff. Check-in was a breeze, no line at all. The hotel is very large and the headache was walking through a hall of stores, the casino area and then finally seeing signs pointing toward the direction of our tower just to get to the elevator to our room. Tuck your camera away or snap the cap on the lens. Security personnel standing at the entrance to the casino will remind you of the rules. The Venetian is located on the Cotai Strip and transportation is needed to get to the old town/strip. We opted to use the hotel's free shuttle service which connection to the old town/strip is via the Galaxy Hotel shuttle and drop off at the StarWorld. It would have been more convenient if the hotel provided direct shuttle service to those areas.
Our first evening we ate at the hotel's Imperial House Dim Sum, which food was fairly average. Lots of boutique and high end stores are located in the Shoppes of Venetian. The hotel has a skywalk connecting to the Four Season with additional shops and restaurants. It's also in close proximity to the Hard Rock Cafe and City of Dreams.
I was a little apprehensive to book this hotel after reading other reviews about the strong cigarette odor that apparently permeate through the rooms. Glad to say our room did not have that issue. Though we did stay on the 37th floor. Rooms are large, bathroom spacious. Okay view of the Cotai Strip. There was a cute video show on the outside of the hotel. One of the highlighted service of the hotel is the airline check in through reservations made with Cotai Water Jet ferry from Macau direct to Hong Kong International Airport. This hotel is huge, be prepared to meander through a maze like floor plan.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank starzh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, December 5, 2013
Dear Starzh,

We really appreciate your detailed review about your experience at The Venetian Macao Resort Hotel as it is the best way for us to enhance our service and work toward improvement.
We are most pleased to hear that our staff was able to offer quick and efficient service for checking experiences and that you have enjoyed the convenience of our facilities.
In refer to our free shuttle bus service, we stop at various areas but the historical center.
I would like to suggest for your next visit to enjoy our private car arrangement,s for a personalized tour of our city.
We hope to serve you again in the near future.

With very Best Regards,

Vanessa Tanzilli – Customer Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

6,990 reviews from our community

Traveler rating
    3,899
    2,101
    664
    195
    131
See reviews for
2,322
1,597
227
490
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,037)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Singapore, Singapore
1 review
Reviewed December 3, 2013

I had 1 night stay with family at Venetian and celebration my birthday at Macau. But the services is poor during check in and check out process..No further explanation on hotel facilities. When I and my family went to F&B outlet...(Dingwang Dim Sum Restaurant), the waitress and waiter no smile and servicing the food also very slow. I will not back to Venetian to stay although i have holiday to Macau again/

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greenapples1128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, December 5, 2013
Dear Greenapples1128,

We are truly honored to have been chosen as you host to celebrate your birthday at The Venetian Macao Resort Hotel. It is regrettable to know our services did not meet your expectations during such an important day, causing dissatisfaction in your overall experience.
We shared your comments with concerned team, and respective Managers will follow up directly your concern and will make sure issues like this will not happen in the future.
We are definitely looking to welcoming you and your family back again and thank you for giving us a second chance to restore your confidence in our property.

With very Best Regards,

Vanessa Tanzilli – Customer Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 2, 2013 via mobile

I had a night stay at the Venetian macau. Was very impressed with the suites and the world largest casino. however check in was a big headache. As I had to wait in an extremely long queue as I would not had expected in a 5 star world class casino Resort under LVS Corp. Marina bay sands Singapore does not have this problem as it have almost the same number of rooms . Another problem I am facing is that when I need to have an early checkout.I realized that the west lobby front desk is closed. I am required to go to the south or main lobby to get my deposits back. As I was rushing to the airport. I had no choice but to give up my deposit HKD 1000 and drop my keys in express check out. I would love to go back to the resort again, unless improvements are made. Galaxy hotel resort would be my next choice if unimproved.

Stayed November 2013, traveled with friends
Helpful?
1 Thank tohk965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, December 4, 2013
Dear tohk965,

We sincerely appreciate and thank you for choosing The Venetian Macau Hotel Resort to host you during your most recent visit. Your compliments on our suites and casino are very much appreciated.
We are disappointed that your checking experiences was not up to your expectations and we will certainly inform related department to look into this, so that your future stay will be flawless.
I would like to invite you to contact me directly at vanessa.tanzilli@sands.com.mo regarding your deposit.
We do hope to have the opportunity to welcome you and your friends again in the near future, to see the improvements that we have made.

With very Best Regards,

Vanessa Tanzilli - Customer Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harlow, United Kingdom
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 1, 2013

stayed here for the pacman v rios bout recently,must say enjoyed the stay.Very friendly staff and will return if another major bout takes place there.
Only downside,on checking out,i seemed to have been charged twice for my stay and person on reception was unsure,(what to do)but thinks it will go back on my card with-in thirty days.

All in all and decent stay

Room Tip: pay that bit extra for your room,its well worth it
See more room tips
  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nick w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, December 3, 2013
Dear nick w,

Thank you for your review and the nice comment about our staffs. We are glad to read you were delighted with your stay at Venetian Macau Resort Hotel and enjoyed Pacquiao-Rios performance. We apologize for the checking out experience which was not up to your expectations. However, should you need to discuss this further, please feel free to contact me directly at vanessa.tanzilli@sands.com.mo and I would be most pleased to assist you.

With very Best Regards,

Vanessa Tanzilli - Customer Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 30, 2013

We stayed at the Venetian Hotel when it first opened. it was going through some hitches then as it would be understandable for a hotel of this size. Years later, we had expected that it has polished and ironed out all its failings on opening day but we were sadly mistaken. The hotel still smells of smoke. The towels are far from white. Is it not time to change these towels? When I requested for breakfast from In-Room Dining, I was told that I have to wait for 2 hours to get my breakfast. I am sure they were deluged with orders on the day of the Pacquaio-Rios fight but did they not expect this? The design remains gaudy!! Management should realize that you could look Venetian and echo the elegance of old world Venice and not present it as cheap and tasteless! The only selling point of the Venetian is the courteous staff who are seemingly overworked with the enormity of this hotel and the demands of its guests. Does Venetian really care? I guess they do not since they get a lot of guests every time because of its casinos. Should this be the attitude? Venetian is a city in itself with the best shops and restaurants but there will come a time that this could not cover up for where it fails and people will definitely go elsewhere.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sugarsgraces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, December 3, 2013
Dear sugarsgraces,

Thank you for your detailed review and precious feedbacks of your recent stay at Venetian Macau Resort Hotel. We are very sorry to learn your stay was less than ideal and we have taken good note on those aspects that were below your expectations. We will certainly reflect it to continuously improve and enhance our products and services on our property. I sincerely appreciate all your comments as it really gives us a good idea as to what works smoothly and which area needs to improve. Thank you for taking the time to appreciate our caring staffs and we do hope to have the opportunity to welcoming you back in the near future.

With very Best Regards,

Vanessa Tanzilli - Customer Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 30, 2013 via mobile

Went to visit for a 2 days stay during the Clash in Cotai event in Macau. The staffs seemed overwhelmed by the crowds, thus services were sloppy.

Has an awesome shopping centres and stadium though. Feels like a city by itself. Plus the blue sky painting along mall is simply amazing!

But the room's cleanliness, ambience and slow service killed the experience. Time for a renovation.

Stayed November 2013, traveled as a couple
Helpful?
1 Thank Link K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, December 3, 2013
Dear Link K,

Thank you for your precious feedback from your latest stay at Venetian Macau Resort Hotel. We are delighted to note you enjoyed our complex, especially our shopping mall and Cotai venue. We have taken good note of the downside and will certainly make sure to share it with concerned department, so that your future stay will be flawless. Please kindly note in response to our guests’ comments, our hotel rooms will be soon undergoing renovation. We do hope you will visit Venetian in the near future to see the improvements that we have made.

With very Best Regards,

Vanessa Tanzilli - Customer Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mandi, India
Level Contributor
39 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed November 28, 2013

i was here on a weekend, stayed with my family for a couple of days in mid november. the hotel is too huge and you feel lost in a deluge of people everywhere, in the lobby, queues for check in, very long queues to meet the concierge, its a long walk to the room and takes for ever to reach places of interest within this massive resort. the one thing that we specially disliked about the place was it did not seem like a happy resort. we found no one smiling or seemingly having a good time especially in the overcrowded casino. we witnessed two brawls in the casino. the one good bit was a live band playing at their nightclub bellini. the band was really good and the atmosphere relaxed. compared to the city of dreams this place has an old feel and i would not like to visit again. no doubt its bigger than the venetian las vegas but doesnt come even close to the fun times US version has to offer. did not like the spa here too. its in a hospital like setting and doesnt give a relaxed feel. the golden peacock restaurant is good for indian food and the food court has a lot of dining options. the swimming pools are tough to reach and not upto the expected standards. the whole place seems like a huge directionless ship and you wait to disembark as soon as you have set sail. the rooms are spacious but with an old feel. there were no flat screens but huge old tvs.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jandeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, December 1, 2013
Dear jandeep,

Thank you for taking the time to write your review. We value your feedback as it helps us in enhancing and developing the service we provide to our guests. I have shared your comments with the departments concerned for addressing & we hope to welcome you again in the future.

Warm regards,

Dave Chan ~ Manager of Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Macau hotels
0.3 mi away
Sheraton Grand Macao Hotel, Cotai Central
0.1 mi away
Conrad Macao Cotai Central
0.3 mi away
The Parisian Macao
The Parisian Macao
#29 of 95 in Macau
489 reviews
Show Prices
Show Prices
Show Prices
3.1 mi away
Holiday Inn Macao Cotai Central
3.7 mi away
Sofitel Macau At Ponte 16
0.2 mi away
Four Seasons Hotel Macau, Cotai Strip
Show Prices
Show Prices
Show Prices

Been to The Venetian Macao Resort Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Venetian Macao Resort Hotel

Property: The Venetian Macao Resort Hotel
Address: Estrada da Baia de N. Senhora da Esperanca, s/n,, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Macau
#8 Spa Hotel in Macau
#9 Business Hotel in Macau
#11 Family Hotel in Macau
#13 Luxury Hotel in Macau
#15 Romantic Hotel in Macau
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Venetian Macao Resort Hotel 5*
Number of rooms: 3000
Official Description (provided by the hotel):
An all-suite integrated resort offering spacious accommodation from 70sqm with lavish facilities, enjoy world-class shopping, entertainment and dining experiences in this signature Macao Property. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, DerbySoft Ltd Shanghai HQ Supplier Direct, Hotels.com, Agoda, Priceline, Ctrip TA, TripOnline SA, Travelocity and Asiatravel.com Holdings so you can book your The Venetian Macao Resort Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Venetian Macao Hotel Macau
Venetian Macao Resort

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing