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“celebrating my birthday at this fabulous hotel”

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The Venetian Macao Resort Hotel
Ranked #13 of 95 Hotels in Macau
Certificate of Excellence
Manila, Philippines
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“celebrating my birthday at this fabulous hotel”
Reviewed September 3, 2013

Me, my husband and our friend stayed here for 3d/2n to celebrate my birthday. All I can say is WOW! What an experience!! The staff were all friendly and their rooms are all amazing! We stayed at Bella suite and I felt I can still bring the rest of my family inside the room and we wouldn't even full the lack of space.

They also made my day extra special by sending a birthday cake when they learned that it was my birthday on the 1st night.

I would never hesitate going back to this place someday =)

  • Stayed July 2013, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank angelundercover29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, September 6, 2013
Dear angelundercover29,

Thank you for letting us know about your recent visit. We hope your feedback will motivate fellow travelers to visit us when traveling in Macau. We are excited to know that your overall experience was brilliant!
We would like to see you and your family more often in our hotel. We hope we remain in your mind for further visits in Macau. We look forward to see you soon.


Warm regards,

Dave Chan ~ Manager of Customer Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
  • Rooms
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  • Value
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Traveler tips help you choose the right room.   Room tips (1,037)
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Singapore
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 3, 2013

Really well-oiled property on the Cotai strip . Carefully planned , with every group of guests anticipated and in-mind , the Centrally-located Venetian sets out to cater your every need and exceeds your expectations . Recommended dining spots at the Venetian - Breakfast , Lord Stow's Bakery & Cafe , Late Night Supper (after Gaming) Red Dragon Noodles , For Lunch or Dinner Bambu's buffet caters to fill a very empty stomach . The buffet is ok , but not great . Much more to explore & I will be going again in Jan 2014 . If you have a kid , they have a indoor playground Qube2 . For a fee , you could let them whilst their time away with video consoles and try the maze - hours of fun expected . Very good connection to rest of Macau with their regular bus service . Their table limits cater to a wide array of punters and gamblers (really like their Fast Action Baccarat game) , so do try your luck over at the Venetian and remember to make your Rewards Card to enjoy privileges and discounts .

  • Stayed May 2013, traveled on business
    • Value
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Helpful?
Thank JQKim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
India
Level Contributor
82 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 3, 2013

Very spacious rooms = well equipped. Service is very good. Breakfast - quality and spread is not grand. The room rate seems to be very high for the value that you receive. A better hotel may be Hardrock with a package.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank GKIndia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, September 6, 2013
Dear GKIndia,

Thank you for sharing your comments following your stay. We value your feedback as it helps us in enhancing and developing the service we provide to our guests. I can assure you your comments have been shared with the departments concerned for addressing & we hope to welcome you again in the future.

Warm regards,

Dave Chan ~ Manager of Customer Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 3, 2013

Our family of 6 had a great time at this hotel. We were welcomed by a very accommodating and courteous front desk staff who upgraded us to a room with better view of the Cotai Strip. Our room was impeccably clean and comfy. It was cleaned when we got back from lunch. The free shuttles to the different Cotai resorts were so convenient. Just stay away from the casino area if you are allergic to cigarette smoke.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marla Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, September 6, 2013
Dear Marla Q,

Thank you for your kind words and feedback. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. It was my pleasure to share your positive experience with our team members. They truly appreciate hearing from satisfied guests like you, and we all look forward to your return.

Warm regards,

Dave Chan ~ Manager of Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 3, 2013

This totally out of the world location is a reward to yourself when you stay there and do the gondola ride and indulge in the casinos.

the golden place is amazing as it is the sixth largest building in the world. go around the place as many times as you will and you will love it each time more.

walk along the canal road and take those stunning pictures with the knights...

Room Tip: The hotel has only suites and they are amazing. any floor, any side, it is just HEAVEN.
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  • Stayed August 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Lakshmi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, September 6, 2013
Dear Lakshmi S,

Thank you for your feedback, I am delighted you enjoyed the resort facilities and consider us the perfect vacation for anyone! We look forward to welcoming you back soon.

Warm regards,

Dave Chan ~ Manager of Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 3, 2013

The Venetian should out rightly state their hotel for casino patrons rather than pretending to be also a family hotel.

The rooms are all big but please bear in mind the price you are paying per room. The general condition is slightly above average as it showed signs of wear and tear.

The property is huge with something like 7000+ rooms but the children's play room is just about 3-4000 sq feet. The swimming pools are NOT all open and the adults have to share with the kid's pool. Smoking is allowed around the kid's swimming pool. There is NO lifeguard on duty.

The property is habitually crowded because it is one of the tour group designation for mainlanders which lead to over-crowding.

Overall for the price paid for the room, there are better and value for money hotels in Macau.

Room Tip: Higher floor North wing - closer to all important activities rooms further away from the lifts (es...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank city c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, September 6, 2013
Dear city c,

We appreciate your comments about your stay with us. We go through every comment we receive and use the information to better enhance our knowledge about the guest experience.
Being a large resort over coming distance can be a challenge as guest make their way around – hopefully the dining & entertainment options scattered about provides sufficient rest & recuperation as you make your way around the resort. The hotel has now been open 5 years & we have already begun regular refurbishment programs to refresh the guest suites. We look forward to welcoming you again in the future – It would be my pleasure to assist you to book a refurbished suite.

Warm regards,

Dave Chan ~ Manager of Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 3, 2013

I had the opportunity to stay here in Jun this year, this place was absolutely amazing, built on a grand scale, we were only in Macau for the one night but wish I could have stayed longer. The rooms were enormous and finished to a very high standard.
Would definitely recommend to make a visit and only one word to say huge..........everything is huge.

  • Stayed June 2013, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank Ayuyutsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, September 6, 2013
Dear Ayuyutsu,

Thank you very much for your kind review and we are very happy to hear that you had a great stay at The Venetian Macao Resort Hotel and that we were able to providing you with a memorable experience. We are looking forward to welcoming you soon.


Warm regards,

Dave Chan ~ Manager of Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Venetian Macao Resort Hotel

Property: The Venetian Macao Resort Hotel
Address: Estrada da Baia de N. Senhora da Esperanca, s/n,, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Macau
#8 Spa Hotel in Macau
#9 Business Hotel in Macau
#11 Family Hotel in Macau
#13 Luxury Hotel in Macau
#15 Romantic Hotel in Macau
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Venetian Macao Resort Hotel 5*
Number of rooms: 3000
Official Description (provided by the hotel):
An all-suite integrated resort offering spacious accommodation from 70sqm with lavish facilities, enjoy world-class shopping, entertainment and dining experiences in this signature Macao Property. ... more   less 
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Also Known As:
Venetian Macao Hotel Macau
Venetian Macao Resort

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