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The Venetian Macao Resort Hotel
Ranked #14 of 94 Hotels in Macau
Certificate of Excellence
Reviewed May 20, 2013

All rooms here are suites. A good 5 star hotel and kids will love the room because it's big. The problem here is the carpet, though it looks clean it is actually not. It triggered my son's asthma so I know it hasn't been cleaned for some time.

Service staff try their best to give you the best service but due to the volume of people waiting will be the norm. Moving around the resort is not easy, too many people and when you travel with kids you have to go to the 3rd floor to go to the main lobby (children are not allowed in the casino and there is no access in the ground except through that.)

Next time I'm here I prefer to stay in a different hotel that's not too crowded.

Room Tip: get the cotai view, if the hotel is not full you can request an upgrade
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  • Stayed: May 2013, traveled with family
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Thank Jepoyng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded May 22, 2013

Dear Jepoyng,

I am delighted that you and your family enjoyed your suite & hope we may look forward to welcoming you again in the future. Unfortunately being a popular destination can also make us a busy one which in turn does create occasional delays and explore around. I will share your comments regarding the carpet in the your suite with the Director of House Keeping – thank you. We look forward to welcoming you again in the future.


Warm regards,

Dave Chan ~ Manager of Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,084 - 3,090 of 7,312 reviews

Reviewed May 20, 2013

Not really a hotel, more of a Casino, and shopping complex, with rooms attached.
From reception to the hotel, we had to walk through the casino to the room lobby (~5minutes walk).
Room are generously sized, but already showing signs of ageing.
- Showerhead would slid down by itself, mould coming up under wallpaper/paint in the bathroom.
- CRT TV in room.
Swimming pool was down endless corridors, there is a sense of fake everything.
But thanks to the casino, the room price is good value.

  • Stayed: May 2013, traveled on business
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3  Thank mrmin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded May 22, 2013

Dear mrmin1,

Thank you for sharing your comments following your stay. One of the “family friendly” efforts the resort makes is to give access to our guest suites through pathways that do not cross the gaming floor, others include family swimming pools, Grado Golf & the Qube child recreation facility. The hotel has now been open 5 years & we have already begun regular refurbishment programs to refresh the guest suites. We value your feedback as it helps us in enhancing and developing the service we provide to our guests. I can assure you your comments have been shared with the departments concerned for addressing & we hope to welcome you again in the future.

Warm regards,

Dave Chan ~ Manager of Customer Care

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Reviewed May 19, 2013

This hotel is so enormous it almost beggars belief. With a Ventian passport thrown in with the room rate, we got lunch, breakfast and a gondola ride (for 4 of us) thrown in! A Bella suite is big enough for a family with 2 double beds and a sofa bed (and 2 tvs!). We spent most of the weekend here with more than enough to keep the kids amused. The only slight disappointment is that despite being one of the biggest hotels in the world, the swimming pool is nothing to write home about. If you haven't been before I suggest you use one of the complementary maps to help you find the quickest way to your room- it can be a long schlep if you go the wrong way. Staff helpful, rooms clean and easy to get about in Macau- shuttle buses take you most places! A good place for a family weekend

  • Stayed: May 2013, traveled with family
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Thank DBfamilyof5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded May 22, 2013

Dear DBfamilyof5,

Thank you for sharing your recent experience of your stay with us. It is truly a pleasure to learn that you and your family had lots of fun here and consider us the perfect vacation for anyone!
We look forward to welcoming you in the near future for another memorable holiday.

Warm regards,

Dave Chan ~ Manager of Customer Care

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Reviewed May 19, 2013

After reading quite some reviews, we opted for Venetian. Most of the hotels in macau offers free shuttles to different hotels which is worthwhile. The hotel as such is huge. It takes 15 mins to walk from one end to another. You can get easily lost on the way but the map helps you get to your room wing. We had opted for the Bella Suite. It is pretty decent and we loved the layout of the room. It was pretty spacious and had a good view.
Being vegetarians, food wasnt an issue. There were plenty of food joints that offered North indian cuisine. It will be good if you googled the nearby Indian restaurants especially in hotels close to Venetian.
I would recommend one to try the Galaxy hotel as it seems more exciting and interesting. The lobby/reception is very warm and has people to attend to you specifically. Venetian is really crowded and it is zero in terms of hospitality. But overall, it is okay if one is not looking for any personal touch to their visit.

  • Stayed: August 2012, traveled with family
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2  Thank jainneha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded May 22, 2013

Dear jainneha,

Thank you for sharing your comments following your visit. We value your feedback as it helps us in enhancing and developing the service we provide to our guests. I can assure you your comments have been shared with the departments concerned for addressing regarding the lobby/reception ambassadors experience & we hope to welcome you again in the future.

Warm regards,

Dave Chan ~ Manager of Customer Care

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Reviewed May 19, 2013

We booked the low season discovery package for 3 nights which includes a generous selection of buffet breakfast and lunches at 4 different restaurants. We ate at all four included buffets and very happy to report they are all really excellent. Especially the Bambu Cantonese restaurant, we are genuinely surprised at how great the food is, on the last day at the bambu we stuffed to our neck with the awesome dessert and congee. Also sampled portofino the classy Italian joint where things are a bit pricey but worthy of the fee. I can't imagine how any hotel/resort could do restaurant better than the Venetian. Package also includes a sprinkle of activities to do such as the worthwhile half day macau historic site tour and vouchers for shopping
and gondola rides. The Brazilian girls rowing our gondola is a brilliant singer :) I must also say the grand canal shopping
experience is the best man-made shopping environment I've ever had. There is no wonder tourists flock to this casino as a major destination. I am no impulse shopper usually but this is too good not to spend a few hard earned dollar :) I know the canal and the facade and the bridges and the singers and the oh so blue skies and the broad boulevard and the huge sized shops are all fakes, but as far as fakery goes, you can't top the Venetian :) btw, for egg tart, forget anywhere else, just go straight to The Lord Stow egg tart shop in the Venetian, easily the best egg tart I've tried in macau by miles (and
I've tried quite a lot of egg tarts here!)

Room wise, we get a standard room which they call a suite. Other travelers has provided plenty of pictures of the standard rooms. The decor is breaming with gold ornament and Italian opulence, albeit they are showing a fair bit of wear and tear and cracks. The only minor gripe I had was with the shower water pressure. It's curious why the hotel only give guests the option of hot and cold adjustment but no pressure adjustment. So you are always having a torrential wave of a water pressure in the shower. It's not to the point of unbearably unpleasant, but I can imagine it could cause issue for some, such as small kids with sensitive skin. The king sized bed actually looks like a small double bed in this gigantic room, which really shows how huge the rooms are. The window overlooking the rooftop mini golf course and the city of dreams building which we don't mind. All in all the biggest standard hotel room we have ever stayed in and certainly enjoyed it a lot besides the tiny issue of the water pressure.

To get around macau, Venetian provides frequent and free air conditioned shuttles to the nearby city of dreams and four season so you can go and watch the awesome production of "house of dancing waters", and to ferries and airports and sands casino in downtown whichis a short stroll to the other big casinos such as the grand lisboa, MGM, and historic district of Macau. There is really no need to ever hail a taxi if you stay at Venetian.

If you are a gambler you'll probably have a ball at the Venetian. I'm not a gambling man so it was just another sight seeing item for me. Unfortunately for non-smokers, the no smoking sign on the casino floor appears to be suggestion only. The flock of roaming Chinese gamblers seems to light up wherever they feel like.

Family entertainment wise, the pool is a long walk for us as we stay at the south wing where the pool is located at north wing end. There's dedicated kids zone too. The in door plazas and outdoor main entrance square always has some sporadic performers doing various acts. There's also a CSI themed mini game to keep you entertained. However to keep kids away from the main casino floor means you'll have walk the long way around the casino to check in/out etc

To sum up, an interesting experience and well worthy the price.

Stayed: May 2013, traveled with family
2  Thank Rich8rd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded May 22, 2013

Dear Rich8rd,

Thank you for choosing to stay with us again, we appreciate the repeat patronage. We are pleased to know that you and your family had an enjoyable stay. Hope your future travel plans will include Macau again and we look forward to welcoming you back to The Venetian Macau Resort Hotel on your next holiday to this sensational city. Hope you will share with your friends in Japan about us.

Warm regards,

Dave Chan ~ Manager of Customer Care

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Reviewed May 19, 2013

The Venetian was a gorgeous hotel and found it to be everything that they advertise to be, lots of grandeur and very mystical. The only hindrance for me was that it seemed to be little suffocating because everything is indoors, they give you the illusion that you are outdoors but after spending a full day inside I was dying for some fresh air.
The rooms at the hotel are huge and very comfortable. the swimming pools were lovely, and our kids enjoyed playing at the kids area which is in the shopping mall (you need to pay a fee though)
The only thing is the concierge was a little clueless, first of all they couldn't understand what we were asking even though we were speaking in English and they were really struggling to give us information.

  • Stayed: April 2013, traveled with family
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1  Thank nehups
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded May 22, 2013

Dear nehups,

Thank you for sharing your comments following your stay. I am pleased to read that you found the Suite so comfortable & spacious. It is very pleasing to see that you enjoyed the variety of the entertainment & facilities our Resort has to offer. I will be sure to share your feedback regarding your concierge experience with the concern department so that they may utilize it to improve their services. We look forward to welcoming you back.

Warm regards.

Dave Chan ~ Manager of Customer Care

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Reviewed May 18, 2013

don't hesitate to stay here. The rooms were amazing. Some reviewers have written that their rooms seemed past their prime- we don't agree. Our room was perfect. It looked brand new. With the new smoking laws in Macau, we had no problem staying in the half of the casino that was non-smoking. We never smelled cigarette smoke unless we ventured into the smoking side of the casino. For us the best part was the swimming area. There was a heated pool outdoor for cooler months. We never saw more than a few people in the huge swimming area, I guess most guests prefer to gamble. It's the nicest outdoor area I've seen in Asia, potted palms, Greek statues, plenty of lounge chairs. The staff were outstanding. Many spoke flawless English and were very enthusiastic to help. The breakfast buffet was great, all the options, plus vegetarian, Asian, Indian, sushi, and an omelet bar. We had a great stay.

Room Tip: all the rooms are suites. Even a basic room is huge. Ours was part of the honeymoon package and we c...
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  • Stayed: February 2013, traveled as a couple
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1  Thank w44566
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded May 19, 2013

Dear w44566,

Thank you for your kind words and feedback. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. We are delighted to know that you enjoyed your recent stay and your expectations were completely reached. Thank you for taking the time to share with us and all fellow travelers your recent adventure in Macau! We hope this review will motivate future travelers to visit us during their visit in Macau City. There is no greater way to promote ourselves but with the experience of our guests like you.
We are look forward to see you soon again.

Warm regards,

Dave Chan ~ Manager of Customer Care

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Additional Information about The Venetian Macao Resort Hotel

Address: Estrada da Baia de N. Senhora da Esperanca, s/n,, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Macau
#9 Business Hotel in Macau
#10 Spa Hotel in Macau
#11 Family Hotel in Macau
#14 Luxury Hotel in Macau
#15 Romantic Hotel in Macau
Price Range: $171 - $563 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Venetian Macao Resort Hotel 5*
Number of rooms: 3000
Official Description (provided by the hotel):
An all-suite integrated resort offering spacious accommodation from 70sqm with lavish facilities, enjoy world-class shopping, entertainment and dining experiences in this signature Macao Property. ... more   less 
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Also Known As:
Venetian Macao Hotel Macau
Venetian Macao Resort

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