We arrived at the airport in the morning and went straight to the taxi rank to be told there was a Venetian shuttle bus. We walked to the bus and the "guide" pointed to the luggage area and told us to put our bags there. No offer of help and that included elderly people, too busy talking on mobile phone. On arrival at hotel we were early and room wasn't ready, so we left our luggage again no smiles or welcome from staff. We wandered round the canal area upstairs with shops which is impressive but struggled to find anywhere for a coffee. There was no one around to help. The focus is on the enormous casino on the ground floor. When we checked in staff were friendly but just told us which wing our room was in, no offer to show us where it was or help us with our bags.It was a long walk through the casino on the ground floor.
You couln't fault the room, it was well appointed and spotlessly clean. This hotel was too big and impersonal, at no time did we receive any service. It is a beautiful hotel with lovely rooms but had no personal touch.
- Official Description (provided by the hotel):
- An all-suite integrated resort offering spacious accommodation from 70sqm with lavish facilities, enjoy world-class shopping, entertainment and dining experiences in this signature Macao Property. ... more less
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- Also Known As:
- Venetian Macao Hotel Macau
- Venetian Macao Resort