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“Bathroom is BIG !!!!!”

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The Venetian Macao Resort Hotel
Ranked #15 of 95 Hotels in Macau
Certificate of Excellence
Ho Chi Minh City, Vietnam
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Bathroom is BIG !!!!!”
Reviewed November 7, 2012

The suit room is big the bathroom is very big too !!! We did not go out to city of macau cos the hotel itself is big enough to shop and eat the whole day !!! We very happy with everything the food the entertainment in the hotel !!! The only thing we don't like is the hotel lobby , we have to Q for very long for check in ..... I can not believe it a five star hotel ...... And we have to Q for more then 1 hr for check in ........ Other then that everything is fine

  • Stayed July 2012, traveled with family
    • Value
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Helpful?
Thank Eeee84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, November 9, 2012
Dear Eeee84,

I am delighted that you and your family enjoyed your visit & hope we may look forward to welcoming you again in the future. Unfortunately being a popular destination can also make us a busy one which in turn does create occasional delays. I will share your comments regarding the check in experience to the Director of Front Office – thank you. We look forward to welcoming you again in the future.


Warm regards,

Dave Chan ~ Manager of Customer Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Manila, Philippines
Level 3 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 6, 2012

Last June, me and my wife and my uncle booked two rooms, both rooms are big.
The hotel is very busy and will lost your way if not consult hotel map. It is great hotel,
you find almost everything under one roof. If given a chance to visit Macau again,
I will still stay in Venetian compare to other also big hotels. It is near airport.

  • Stayed June 2012, traveled with family
    • Value
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Helpful?
Thank wil523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, November 9, 2012
Dear wil523,

Thank you for your feedback, I am delighted you enjoyed the resort facilities & am pleased you found the resort map helpful.
We look forward to welcoming you back soon.

Warm regards,

Dave Chan ~ Manager of Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cochin
Level 6 Contributor
131 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed November 6, 2012

In the Cotai strip of Macau, just a wee bit away from the city centre (but free numerous shuttles to make up for it!) lies the magnificent reincarnation of the Italian canal city. The outside looks like the Piazza San Marco, replete with the bell tower, columns of the piazetta and the bridge of sighs. If its too hot - you get an airconditioned Venice indoors on the first floor, ABOVE the GIANT casino!! complete with artificial sky clouds, canals, gondola rides, bridges and authentic street facades, without the surly Italian gondoliers! Some even have lovely voices!
The Suites (The smallest available unit!!) are absolutely magnificent with luxury spelt in capital! The bathroom is also composed of a large area with bathtub, dressing space, etc separated from the toilet! Felt like a colonial villa, but with better views!
The only downside was the immense size, with cut-throat pricing (bargains in the low season!) ensuring a packed occupancy, year round - so always teeming with acivity! Defintely the most crowded luxury area ever seen!! You could mistake the shuttle side entry area for a Chinese bargain mall. However still manages to look spacious with huge corridors, efficient and courteous service even upto the basement gym and swimming pool areas!
Food court offered an excellent variety from chinese to italian, to american and Indian - north or south! Definitely an experience including its very own Cirque de Soliel show in the inhouse theatre. However even more spectacular is the "House of Dancing waters show" in the hotel opposite- if there's one thing you have to do in Macau, it has to be this! More than losing your moolah at the casino! The second best is the view from above the city museum. Another quiet gem is the maritime type museum adjacent to the Ah Ma temple! Also popular is the bungee jumping from Macau tower.

Room Tip: Views of the galaxy hotel at night are lovely. Best rooms would be the closest to the lifts, in this...
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  • Stayed December 2011, traveled with friends
    • Value
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Helpful?
Thank dharpuneet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, November 9, 2012
Dear PuneetDhar,

It is a great pleasure to read your review and we appreciate for your time taken to express your Venetian experience. I am delighted you found our suites magnificently luxurious & enjoyed the various facilities around the resort. Being a large resort over coming distance can be a challenge as guest make their way around – hopefully the dining & entertainment options scattered about provides sufficient rest & recuperation as you make you way around the resort. It was my pleasure to share your positive experience with our team members who truly appreciate hearing from satisfied guests. We all look forward to your return.


Warm regards,

Dave Chan ~ Manager of Customer Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 6 Contributor
179 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 255 helpful votes
Reviewed November 6, 2012

Stayed only for a single night here during a business trip:

The good:
1) Free public transportation - there is a shuttle bus from the airport, and also from all the strategic places around Macau. It also links up with other resorts to basically just cover the whole Macau in free shuttle transport!
2) It's 5 minutes from the airport!
3) Two shuttles gets you to town - just take the shuttle to the neighbouring Galaxy Resort, and then take the shuttle from there to San Ma Lo!
4) Check in is amazingly effortless - Especially for such a large resort. I was allowed to check in at 11, when normal check in is 3pm, and the check in lady gave me lots of tips and advise!
5) Very large, integrated resort with casino, shopping, convention center, and plenty of eating options too.
6) Room is clean and HUGE

The parts I think can improve:
1) Internet access - They couldn't get me on the Internet for over half a day!
2) The casino is located in such a way that you have to walk through it at least a few times during the day ... for a person like me who doesn't gamble, I found the idea a little annoying. In addition, the casino is not a smoke free zone!
3) Distance from city - it takes 2 shuttle buses and nearly 30 minutes to reach the city.

I did not try their breakfast, so I can't comment on it. However, I did try their convention food, and it's just so-so.

  • Stayed November 2012, traveled on business
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Helpful?
1 Thank mozilla_monster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, November 9, 2012
Dear Mozilla_monster,

Many thanks for sharing detailed feedback on your experience with us it is a great tool with which we can address specific issues to improve. I will be sure to share your feedback regarding smoking in the casino and smoking areas with the relevant departments so that they may utilize it to improve their areas. Laws were introduced at the beginning of the year that do not permit smoking in Shopping Malls & Restaurants and next year that will expand to cover a significant area of the Casino – hopefully making for a more pleasant experience for non-smokers. It is very pleasing to see that you enjoyed the variety of the entertainment & facilities our Resort has to offer. I will be sure to share your feedback regarding internet with our technology department for their action & will be delighted to share glowing comments regarding the assistance you received during check with the Department Manager – thank you ! Once again thank you for taking the time to give feedback & we hope to see you again.

Warm regards,

Dave Chan ~ Manager of Customer Care
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India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 5, 2012

the worlds best once stay here dont like to stay in any other hotel/resort in any other country. any body visiting will need at least 5 days time to see the entire place like show rooms (350 ), the restaurants like japanese/indian, 15 gandolas, the entire venetian is close to about 980000m2 with 3000 rooms and 40 storied.

Room Tip: have four wings east/west/north south, stay in top floor and in south wing.
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  • Stayed August 2012, traveled on business
    • Value
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Helpful?
1 Thank Satya63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, November 21, 2012
Dear Satya63,

Thank you for your feedback, I am delighted you consider us a vacation destination for exploration. We look forward to welcoming you back soon.

Warm regards,

Dave Chan ~ Manager of Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Moscow City, Russia
Level 4 Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed November 5, 2012 via mobile

Its terrible... you are living inside china casino full of chinese peasants from all faraway villages. Everything is dirty and uncomfortable, restaraunts are extremely untasty. Tons of prostitudes around and inside the lobby

  • Stayed October 2012
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
4 Thank Eugeny T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, November 21, 2012
Dear Eugeny T,

Thank you for your feedback and unfortunately being a popular destination can also make us a busy one. We have noted your comments regarding your restaurants, uncomfortable experiences and we are eager to address the shortfalls. I appreciate if you could contact me directly to further discuss. Please feel free to contact me at davechan.customercare@venetian.com.mo.

Warm regards,

Dave Chan ~ Manager of Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 5 Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 5, 2012

The suites are huge, the casino is huge, the shopping is huge, everything is huge. This place is a monolith and a map is needed to navigate around the place. We stayed here two days, one night. It is worth it just to experience the hotel. Indoor water canals complete with fake sky, an eternal twilight zone. I'm not a gambler however, when in The Venetian what else are you going to do? Spent an hour or so in the casino and probably lost about AU $200 playing a poker machine. Never mind, it was fun just to be in the surroundings. Interestingly, you can still smoke in the casino, but it wasn't smoky in there - must have excellent extraction fans. Overall I would say that if you are in Macau, you need to visit this place just to be overwhelmed. However, once is enough for me and I won't be going back. But if you're in this neck of the woods don't miss out on a visit to Old Macau.

  • Stayed October 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Maffradasher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, November 7, 2012
Dear Maffradasher,

Thank you for choosing to stay with us and taking the time to write your review. I will be sure to share your feedback regarding smoking smell concerns with the relevant departments so that they may utilize it to improve their areas. Laws were introduced at the beginning of the year that do not permit smoking in Shopping Malls & Restaurants and next year that will expand to cover a significant area of the Casino – hopefully making for a more pleasant experience for non-smokers. It is very pleasing to see that you enjoyed the variety of the entertainment & facilities our Resort has to offer. Meanwhile thank you for taking the time to give feedback & we appreciate the recommendation to others.


Warm regards,

Dave Chan ~ Manager of Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Venetian Macao Resort Hotel

Property: The Venetian Macao Resort Hotel
Address: Estrada da Baia de N. Senhora da Esperanca, s/n,, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Macau
#8 Spa Hotel in Macau
#9 Business Hotel in Macau
#11 Family Hotel in Macau
#15 Luxury Hotel in Macau
#15 Romantic Hotel in Macau
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Venetian Macao Resort Hotel 5*
Number of rooms: 3000
Official Description (provided by the hotel):
An all-suite integrated resort offering spacious accommodation from 70sqm with lavish facilities, enjoy world-class shopping, entertainment and dining experiences in this signature Macao Property. ... more   less 
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Also Known As:
Venetian Macao Hotel Macau
Venetian Macao Resort

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