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“Big and impersonal”

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The Venetian Macao Resort Hotel
Ranked #14 of 95 Hotels in Macau
Certificate of Excellence
Hong Kong, China
Level Contributor
85 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Big and impersonal”
4 of 5 bubbles Reviewed October 1, 2012

Our second stay here and if anything it felt even bigger and more impersonal than our last trip. Admittedly, we stayed during Golden Week and the public holiday weekend in Hong Kong, so the place was heaving.
It was expensive and overall we didn't feel we got the service we paid for. It certainly wasn't personal. Breakfast was overpriced and when we got there, there was hardly anything left to eat. Elevators crowded to capacity so it took ages to get up and downstairs. Room was large but a little tired. Our suite looked out over the ugly air conditioning plant. It was awful. The TV is small for a suite. No nice toiletries and shower head not working properly. Hair drier broken. Mini bar not replaced.
The highlight was the House of Dancing Water show which was brilliant and the main reason we came to Macau, so for that alone, we enjoyed the trip. Wouldn't choose to stay here again.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank spoonos65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, October 4, 2012
Dear spoonos65,

Thank you for choosing to stay with us again, we appreciate the repeat. I am pleased you found the Suite very big and that you and your family were able to experience polite and helpful service during your stay. The hotel has now been open 5 years & we have already begun regular refurbishment programs to refresh the guest suites. I will be sure to share your feedback with the relevant departments so that they may utilize it to improve their areas. We hope to welcome you again soon.


Warm regards,

Dave Chan ~ Manager of Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,852 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,019)
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Chandigarh, India
Level Contributor
122 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed October 1, 2012

This was my second time in venetian (Wynn was full), the charm of the hotel was not the same as the first time. The rooms are humongous and shouts luxury. The ice world is a nice attraction within the hotel. Shopping in venetian is at its best, you have The Canal shops for normal shopping and Shoppes at four season for luxury - high end shopping. Had a great time, but next will try some other hotel.

  • Stayed September 2012, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank rijul c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, October 4, 2012
Dear rijul c,

Thank you for choosing to stay with us again, we appreciate the repeat patronage & I am delighted that we were able to amaze a return guest. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. It was my pleasure to share your positive experience with our team members. They truly appreciate hearing from satisfied guests, and we all look forward to your return.


Warm regards,

Dave Chan ~ Manager of Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
silicon valley
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed October 1, 2012

This hotel is very huge and every room was huge (all suites) and as a result, 1. the room was not very clean. You could clearly see the top of TV cabinet or surface of desk being less than perfectly clean. 2. It's hard to find the right elevator in the ocean of game table.

However, the service was surprisingly fast. I ate in the room 3 times and each time the food arrived within 30 minutes. The food also tasted excellent.

What bugged me was that everything at Venetian was centered around gambling, so you really feel everything else took a backseat. The lounge, bar, nightclub were all void of festivity, a big contrast to the horde of Chinese surrounding Sic Bo tables. If you love gambling and go there for gambling, I highly recommend this place, as it is far cheaper than Wynn or MGM. But if you want better location, a nicer and more quality amenity, and more happening lounge, you should stay at MGM or Wynn.

The location of this hotel is pretty much in the middle of no where (Except Sand complex). While they do have a lot of shuttle bus, I never tried them as I took taxi wherever I went. The fare was quite reasonable (cheap for Western standard), and downtown could be reached within 20 minutes. Overall it's a very good compromise between budget, room quality, service, and casino. Next time however I will definitely try to stay at Wynn. (Sold out when I booked.)

  • Stayed September 2012, traveled solo
    • Value
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Helpful?
Thank valleyworker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, October 4, 2012
Dear valleyworker.

Thank you for sharing your comments following your stay. I am pleased you loved the In Room Dining, finding the rooms huge. We are very proud of the dedication of our team members who deliver the Venetian experience and delighted that it left a great impression on you. We value your feedback as it helps us in enhancing and developing the service we provide to our guests. I can assure you your comments have been shared with the departments concerned for addressing & we hope to welcome you again in the future.


Warm regards,

Dave Chan ~ Manager of Customer Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Selangor, Malaysia
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed September 28, 2012

The facade was a good replica of St Marco square & the painting on the ceiling at the Main Lobby & shopping area was really nice too. The hotel is so sprawled, so make sure you wear comfortable shoes. No need to go to the shopping mall as you can find shops of mid to high end especially it is connected to Four Season. I had a room on the 20th floor and it overlooked the City of Dreams, the putting green and the villas. Eventhough we took the smallest room, it was still big and grand. It is so convenient to move around the city with the complimentary bus service that shuttles you to all the other hotels within the Cotai area or even to the city from some hotel. I really enjoyed my stay of 3 nights at the Venetian.
If you are airline staff, write in to check the rates as they can give really great deal i.e. industry rate which is half of the promo rate, without b'fast though which you don't need as there are so many food outlet.
The ferry was so convenient from HKG airport as you do not even need to retrieve your checked-in bags on arrival but the ferry operators will check thru for you, using the same baggage tag. On arrival at Macau Ferry, the Venetian staff will help you with your luggage to the waiting bus to shuttle you to the hotel. Recomend that you check in at the other check in lobby like the west or south instead of the one at the main lobby which is usually packed.
The service was very good for a big hotel handling so many people daily. The room was clean and very well maintain.

  • Stayed September 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carolck1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, October 4, 2012
Dear carolck1,

Thank you for taking the time to write to us. We are pleased to know that you had an enjoyable stay. Your thoughts are important to us, but we are especially pleased when the feedback is positive. I am delighted that you enjoyed the variety of the entertainment & facilities our Resort has to offer. We look forward to welcoming you back.


Warm regards,

Dave Chan ~ Manager of Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed September 27, 2012

The Venetian is a large very comfortable and nice hotel located in Macau. Macau is located on mainland China, a short 1 hour ferry ride from Hong Kong. Worth a visit if you like gambling, fine dinning, big time shows and shopping. This hotel is very large so I recommend the express check-in before you arrive via the internet and you will avoid having to wait in a long line. Service is good the property is attached to two large shopping centers and is directly across the street from the City of Dreams Casino, Shopping and Hotel Complex which is even nicer in my opinion (if that's possible) than the Beautiful Venetian. You will have to clear customs but it is quick. We returned directly to Hong Kong Airport via the ferry service instead of having to return to town to catch transportation to airport... which we liked very much.

Room Tip: All room are suites and very nice ask for a room close the elevators and or travel companions since...
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  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mario0355
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, October 4, 2012
Dear Mario0355,

Thank you for taking the time to write how the Resort amazed you & your friends with it’s sheer size & beauty. While the resort is indeed spread over quite some distance we hope the variety of activities we offer under one air conditioned roof makes for an interesting stay. I am glad to hear that while you were pleasantly surprised with the assistance to help you successfully negotiate your way around. I am pleased you found the staff nice & good service ~ We are very proud of the dedication of our team members who deliver the Venetian experience and that it left a great impression on you. We look forward to welcoming you back.


Warm regards,

Dave Chan ~ Manager of Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
서울, 대한민국
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed September 26, 2012

We stayed a day by hotel promotion. I have a lot of expectations in the first.
But we requested a non-smoking room when booking, but the cigarette smell in the room, then moved to the room. But it was same.
Noticed the floor is non-smoking, but a lot of the smell of cigarettes. The pool facilities were good. We played in the pool all afternoon. Gondola price was too expensive. The mini golf course was a lot of fun too. Go to one place only once.
Venetian Macao hotel is well worth a visit. but only once!

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HyunjungSeok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, October 4, 2012
Dear HyunjungSeok,

Thank you for choosing to stay with us and taking the time to write your review. I will be sure to share your feedback regarding smoking smell concerns with the relevant departments so that they may utilize it to improve their areas. Laws were introduced at the beginning of the year that do not permit smoking in Shopping Malls & Restaurants and next year that will expand to cover a significant area of the Casino – hopefully making for a more pleasant experience for non-smokers. It is very pleasing to see that you enjoyed the variety of the entertainment & facilities our Resort has to offer. Meanwhile thank you for taking the time to give feedback & we hope to see you again.


Warm regards,

Dave Chan ~ Manager of Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CALCUTTA, INDIA
Level Contributor
80 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed September 25, 2012

What a hotel. You have to be there to experience. Some times you can get lost in it. The decor may be overdone for some but I liked it. A grand 5 star. The artificial Venice city created is mind boggling, just look at the sky, it is hard to believe that the sky is not real. The rooms are big and fantastic. Also the huge casino is a experience you must not miss even if you are not a great gambler.
It is not cheap and not expected to be so. However not too much expensive either. One of Macao's best hotel.

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SUBIRGHOSH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, September 26, 2012
Dear SUBIRGHOSH,

Thank you for choosing to stay at Venetian and I am glad you found the hotel great & consider us a grand 5 star and the main attraction in Macau. I am pleased to read that you found your suite huge & awesome and thrilled how the Resort amazed you with it’s sheer size & beauty. We look forward to welcoming you back.


Warm regards,

Dave Chan ~ Manager of Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Venetian Macao Resort Hotel

Property: The Venetian Macao Resort Hotel
Address: Estrada da Baia de N. Senhora da Esperanca, s/n,, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Macau
#8 Spa Hotel in Macau
#9 Business Hotel in Macau
#11 Family Hotel in Macau
#14 Luxury Hotel in Macau
#15 Romantic Hotel in Macau
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Venetian Macao Resort Hotel 5*
Number of rooms: 3000
Official Description (provided by the hotel):
An all-suite integrated resort offering spacious accommodation from 70sqm with lavish facilities, enjoy world-class shopping, entertainment and dining experiences in this signature Macao Property. ... more   less 
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Also Known As:
Venetian Macao Hotel Macau
Venetian Macao Resort

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