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Reviews (586)
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All reviewsgold barsroyal guardsferry terminalnon smoking floorlobby floorsenado squarehong konghotel is cleanfood courtwithin easy walking distancefree shuttlemacau towercentral locationlocation is greathotel lobby isreception staffshort stay
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Reviewed July 29, 2017

We arrived at the hotel for a 2 night stay from Hong Kong and had our room upgraded to a mini suite which was wonderful, the hotel is very well located and only a short walk to the old Portuguese area. The Handy phone is brilliant.
Downside was the breakfast, dinning room was nice but the food was cold and not very appetising and there is only 1 floor for non smoking, whilst our suite was amazing the smell of stale smoke was ordinary. I would however stay here again.

  • Stayed: July 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Craig P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this reviewResponded July 29, 2017

Dear Mr. Craig P,

Thank you for taking your time to leave a valuable review. We were pleased to learn that you enjoyed your stay with us. I have also shared your feedback with the team and reiterated the importance of anticipating guests' needs. I hope you will give us the opportunity again to serve you better. Please do not hesitate to contact us directly on guestservice@grandemperor.com if I can be of any assistance for your future reservations. Thank you again and I hope to see you back again!
Yours sincerely,

Jenny
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2017

Have a comfortable stay room... The nice food for breakfast... The personal officer overall is friendly and helpful. The place of casino is clean although no have so many machine to play. The best place to stay again

Stayed: June 2017, traveled with family
Review collected in partnership with this hotel
Thank lisna_lim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this reviewResponded July 3, 2017

Dear lisna_lim,


Thank you for taking the time to share your recent stay with us at Grand Emperor Macau. I am delighted to learn that overall you had a satisfactory stay with us.

We look forward to welcoming you back in the near future.

Yours Sincerely
Jenny Zhao
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2017

The location is excellent as it is so near to all the historical places by walking. We booked family room and the room is really spacious and the breakfast was great too. Good hotel to choose. Next to shopping mall too if you want to buy something.

Room Tip: Higher floors are better to see the view
  • Stayed: June 2017, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank josiew30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this reviewResponded July 3, 2017

Dear josiew30,

Thank you for choosing Grand Emperor Hotel during your recent visit in Macau. We are proud to hear your positive feedback of our hotel and are happy that we could exceed your expectation of our rooms. Thank you for sharing with us and we do hope that you will give us the opportunity to welcome you back.

Yours sincerely,
Jenny
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2017 via mobile

Prior to my trip, i was told off by an older colleague for booking this hotel for my first trip to Macau. She felt I should have booked the more luxurious hotels on the other side of Macau. She said hotels on "this side" are more rundown and noisy. I think she cannot be more wrong. The Grand Emperor is just perfect for us. We took the free shuttle from the Outer Harbour Ferry Terminal. The people at the reception and concierge made us feel welcome and supported. They are warm, friendly & sincere. Our room was spacious and comfortable with many channels to choose from. The daily breakfast was fresh, delicious and of a very impressive variety. From this hotel we were able to walk to the Ruins of St. Paul's & Senado's Square. A free shuttle to the City of Dreams was available a few steps away from this hotel entrance. If I were to visit Macau again, Grand Emperor Hotel will still be my choice. Please keep up the good work! :)

Stayed: May 2017, traveled with friends
Thank oystergal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this reviewResponded June 30, 2017

Dear oystergal,

Thank you for taking your time to leave a valuable review. We are pleased to read that you found our guest room comfortable and benefit from our convenient location and daily breakfast. In particular, I am thrilled that our staff were welcoming and warm-ultimately making you feel special. we look forward to welcoming you back again on your next visit to Macau.

Please do not hesitate to contact me directly should you need assistance for future reservation.

Yours Sincerely,

Jenny Zhao
Guest Service Manager
guestservice@grandemperor.com

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Reviewed June 30, 2017 via mobile

This hotel is glamoureous. The service is beyond impeccable. The staff treated us as if we were royalty. We were there for my brothers 60th but the staff treated the group of us as if we were all turning 60 in making us all feel special. Food was nice.

Stayed: June 2017
Thank ilya12017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this reviewResponded June 30, 2017

Dear ilya12017,

Thank you for sharing such a comprehensive review with us on Tripadvisor. I am very pleased to see that you had a fantastic stay; In particular, I am thrilled that our staff were welcoming and warm-ultimately making you feel special. We pride ourselves on our personalized service, so it is always brilliant to see that you feel we far exceeded your expectations. we look forward to welcoming you and your family back again on your next visit to Macau.

Please do not hesitate to contact me directly should you need assistance for future reservation.

Yours Sincerely,

Jenny Zhao
Guest Service Manager
guestservice@grandemperor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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